Fifteen departments of the Quezon City Government have now passed the quality standards demanded by the International Organization for Standardization (ISO), an independent, nongovernment organization which is recognized as the world's largest developer of voluntary international standards. The standards help operating units increase productivity while minimizing errors and waste. Compliance with these standards means that the city's services conform to minimum standards set for such services internationally.
Mayor Bautista said the ISO certificates will further boost the efforts of the city government to provide better and more efficient service to QC residents.
The certificate was given after an “assessment of the processes and activities demonstrated evidence that the organization has adhered to the legal and regulatory obligations and contractual agreements by applying best-practices of Quality Management System ISO 9001:2008, with the aim to protect communities and consumers.”
The 15 departments and offices which received ISO certification include the Business Permit and Licensing Office (BPLO), Accounting Department, Assessor's Office, City Budget Department, Civil Registry office, General Services Department, Personnel Department, City Planning Office, City Treasurers office, City Tourism Affairs Office, Department of Building Official, Liquor Licensing and Regulatory Board, Market Development Administration Department, City Administrator's office and the General Procurement office.
A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization's ability to meet customer requirements.) ISO 9001:2008 is the Quality Management System adopted by QC-LGU.
It means that these 15 departments have developed detailed, understandable and workable instructions which define both expectations and actions to achieve stated quality goals.