CONTACT INFORMATION
Quezon City Information Technology Development Department
- QCITDD
- 5th Floor, Main Building, Quezon City Hall
- 8988-4242 locals 8200, 8279
- itdd@quezoncity.gov.ph
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
ABOUT US
Description
QCITDD shall be responsible for the system development and the management of a Comprehensive Information Technology Master Plan which will serve as a guide for a harmonious operation of the operating departments such as revenue generating processes, frontline services, technical information and planning data, infrastructure and engineering data, demographics and internal administrative systems.
Mission
To deliver an effective management tool for efficient and transparent governance.
Vision
To enhance the Quezon City Government’s capability to systematize its operations and make it computerized and automated.
Legal Bases
- City Ordinance No. SP-2571, Series of 2017, An Ordinance Redesigning The Structure And Rationalizing The ITDD Thus, The Use Of Information Technology Development Department As Nomenclature
- City Ordinance No. SP-1844, Series of 2008, An Ordinance Creating The Information Technology Development Department Under The Office of the City Mayor
- Section 3 (i) of Republic Act No. 7160, Otherwise Known As The Local Government Code Of 1991
Core Values
- TECHNOLOGY DRIVEN: Adhering to the philosophy of pushing for development of services based on advances in Information Technology.
- CHAMPION TRANSPARENT GOVERNANCE: Believes that transparency leads to increased performance and responsiveness in governance.
- INTEGRITY: Conducting ourselves in an honest and credible manner, abiding by high ethical and moral standards.
- EXCELLENCE: Achieving excellence in all our assigned responsibilities carried out with pride and professionalism.
- SERVICE: Meeting and facilitating the technological needs of the Quezon City Local Government.
Service Pledge
- Promote quality public service by providing easy access to vital IT services and infrastructure.
- Increase security measures overseeing the protection of the City’s database and strengthen the operating systems that streamline the processes of the City’s services.
- Innovate ideas and lead the City’s development towards advanced and world-class information technology for sustainable nation-building.
Services
MONITORING OF IN-HOUSED PRODUCTION DATABASES
Monitor the existence of the in-house production databases in the production server
PROVIDE BACKUP MEASURES AND SECURITY OF IN-HOUSED PRODUCTION DATABASES
To create backup file of the ITDD in-housed and maintained production databases.
CREATION OF USER ACCOUNT FOR IN-HOUSE DEVELOPED APPLICATION USERS
Create backup files of the in-house production databases located in the production servers.
CONTROL OF DATA SERVICES IN CONFORMITY WITH THE DATA PRIVACY ACT
Review of the validity of the request and the information being requested is being conducted. The approved letter is then forwarded at the Database Management Division for the extraction of the data/information needed by the concern head of the institution.
TECHNICAL ASSISTANCE AND SUPPORT
Provide necessary IT-related Technical Assistance and Support to various City Departments and Offices
JOB SERVICE (WALK-IN EQUIPMENT REPAIR)
Provide necessary repair service for brought-in IT Equipment
NETWORK AND INTERNET CONNECTIVITY SERVICES
Provision of network installation and internet access through physical and wireless connection.
QCG DOMAIN NETWORK ACCESS REQUEST
Provide necessary network access credentials
IT EQUIPMENT SPECIFICATIONS RECOMMENDATION
Provide the necessary specifications for proper IT Equipment based on the nature of work or function of requesting department/office.
MAINTENANCE OF I.T. EQUIPMENT
Provide necessary troubleshooting and maintenance works will be conducted on an agreed schedule.
APPLICATION SYSTEMS DESIGN AND DEVELOPMENT
This process is part of the mandate of developing a Comprehensive IT Master Plan and to ensure that other computerization processes in the City Government are compatible with the plan. This is also being done in compliance with the providing of procedures and guidelines in the design and development.
APPLICATION SYSTEMS DEPLOYMENT
Assist in the mobilization of development and installation of the city’s end users of the departments in
relation to the Comprehensive IT Master Plan.
APPLICATION SYSTEMS SUPPORT
Ensure that operating systems are properly functioning and service that departments need when
necessary. Conduct training for the user or personnel for the proper operation and management of the city’s automated systems.
FORMULATION OF THE INFORMATION SYSTEM STRATEGIC PLANNING (ISSP)
One of the primary responsibilities of the Project Research and Development Division is the formulation of the Information Systems Strategic Plan (ISSP). This plan serves as the city’s roadmap for leveraging technology to achieve its objectives. The division ensures that the ISSP aligns seamlessly with the city’s broader goals, providing a comprehensive framework that guides ICT initiatives across all departments.
REVIEW OF I.T. RELATED PROPOSALS
The division takes on the crucial role of reviewing ICT program proposals submitted by various departments within the local government. This review process involves a meticulous assessment of each proposal’s feasibility, alignment with the ISSP, and its potential to address specific challenges or opportunities. By scrutinizing these proposals, the division ensures that ICT investments are directed toward projects that bring the most value to the city.
PROJECT PROPOSAL VIA EMAIL
Submit via email the proposed IT projects for system/infrastructure feasibility.
INSPECTION OF I.T. EQUIPMENT AND PERIPHERALS DELIVERY BASED ON PO OR CONTRACT
Beyond the planning stage, the Project Research and Development Division continues to be actively
involved in the ICT project life cycle. It oversees the inspection of project deliveries, ensuring that they meet the established standards and requirements. This diligent oversight helps maintain project quality and ensures that the city receives the intended benefits from its ICT investments.
Guides
How to Submit a Project Proposal (personal or via email)
Requirements:
- Request Letter duly signed by the Department/Office Head
- IT Project Proposal
- Proponent Profile
Steps:
- Submit the requirements for the IT Project Proposal to ITDD on the the14th Floor, High Rise Building, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City, or via email at prdd.ITDD@quezoncity.gov.ph, copy furnished ITDD@quezoncity.gov.ph.
- Wait for the acknowledgment of the proposal.
- Wait for the feedback/response of the Project Division based on the evaluation.
Department Directory
Ms. Mary Ann G. Cruz
Officer in Charge
8988-4242 local 8277
Mr. Paul Rene S. Padilla
Acting Assistant Department Head
8988-4242 local 8278
paul.padilla@quezoncity.gov.ph
Divisions/ Sections
| DIVISIONS | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
|---|---|---|---|
| Administrative Division | Ms. Melani B. Pisig Officer in Charge | 5th Floor, Main Building, Quezon City Hall | 8988-4242 local 8279 admin.itdd@quezoncity.gov.ph |
| Network & Technical Maintenance Division (NTMD) | Mr. Frederick T. Dimaano IT Officer III | 5th Floor, Main Building, Quezon City Hall | 8988-4242 local 8203 admin.itdd@quezoncity.gov.ph |
| Database Management Division (DMD) | Mr. Rico Y. Flores IT Officer III | 5th Floor, Main Building, Quezon City Hall | 8988-4242 local 8202 admin.itdd@quezoncity.gov.ph |
| Systems Development and Management Division (SDMD) | Mr. Rodolfo T. Santos Officer in Charge | 5th Floor, Main Building, Quezon City Hall | 8988-4242 local 8201 sdmd.itdd@quezoncity.gov.ph |
| Project Research and Development Division (PRDD) | Mr. Juancho C. Del Mundo IT Officer III | 5th Floor, Main Building, Quezon City Hall | 8988-44242 local 8278 prdd.itdd@quezoncity.gov.ph |
Spotlight
SMART CITY SUMMIT 2018
With the theme “Advocating for Smart Sustainable Cities through Innovation and Collaboration”, ITDD hosted the Smart City Summit 2018 at Ayala Malls Vertis North, Diliman, Quezon City.
QUEZON CITY ANIMATION AND INFORMATION TECHNOLOGY FAIR (2016-2019)
The QCITDD organized the first Quezon City Animation and IT Fair from 2016 to 2019 which helped the participants develop and advance their skills in digital drawing, 3D modeling, experimental animation, and other programs on Microsoft, digital photography, and online security. The event was conducted to further spread awareness of the Philippine Animation industry and the great opportunities ahead both in the Philippines and abroad.
Below are the links to the articles posted on different websites regarding the QCAIT Fair:
Resources
QC-ITDD Citizen's Charter 2025
QC-ITDD Citizen's Charter 2024
QC-ITDD Citizen's Charter 2023
