CONTACT INFORMATION
Department of Sanitation and Cleanup Works of Quezon City
- DSQC
- 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall Compound, Diliman, Quezon City
- 8988-4242 loc. 8362
- [email protected]
- fb.com@QCTFSolidWaste
Office Hours
Monday to Friday
8:00 AM – 5:00 PM
ABOUT US
Description
The Department of Sanitation and Cleanup Works of Quezon City (DSQC) is the lead department responsible for the City’s sanitation, waste management, compliance with the environmental laws and related rules and regulations, and the administration of a Comprehensive Environmental Protection Program.
Mission
To keep Quezon City clean, healthy, and safe.
Vision
To establish harmonious barangays that are safe, healthy, proactive, sustainable, peaceful, transparent, and forward-looking and a community that is inclusive, engaged, respectful of religious and cultural differences, sensitive, and willing to address the challenges faced by vulnerable sectors.
Legal Bases
- City Ordinance No. 3015, S-2020. An Ordinance Renaming The Environmental Protection and Waste Management Department (EPWMD) Into a Department of Sanitation and Cleanup Works of Quezon City (DSQC).
- Republic Act No. 9003, Act Providing For An Ecological Solid Waste Management Program, Creating The Necessary Institutional Mechanisms And Incentives, Declaring Certain Acts Prohibited And Providing Penalties, Appropriating Funds Therefor, And For Other Purposes.
- Ordinance No. SP-2350, S-2014, An Ordinance Providing For The Environmental Protection And Waste Management Code of Quezon City.
Service Pledge:
Provide an efficient solid waste management system for our residents and promote campaigns that help protect our environment.
Continue to provide day-to-day reports on our operations by means of social media and to influence our people to be part of our programs.
Attend to all residents, clients, and inquiring parties who are within the jurisdiction of our Department prior to the end of official working hours.
Services
Waste Management Operations
- Barangay Dedicated Waste Collection
The Department of Sanitation and Cleanup Works of Quezon City (DSQC) through the Waste Management Operations Division provides regular waste collection service to all Quezon City Barangays and Households following a separate schedule for biodegradables and non-biodegradable as part of segregation-at-source policy.
- Bulky Waste Collection
The Department of Sanitation and Cleanup Works of Quezon City through the Waste Management Operation Division provides service for bulky wastes deemed too large for regular waste collection, such as but not limited to, tree trunks, discarded furniture, and large appliances.
- Main Road Collection
The Department of Sanitation and Cleanup Works of Quezon City through the Waste Management Operation Division provides waste collection service along major thoroughfares and other areas as identified by the City.
- Identified Markets, Schools, and Other Institutions Waste Collection
The Department of Sanitation and Cleanup Works of Quezon City through the Solid Waste Management Division provides stationery collections for specific institutions within the City.
- Disaster-Relief and Cleanup Support
The Department of Sanitation and Cleanup Works of Quezon City (DSQC) through the Waste Management Operations Division provides the deployment of support vehicles for waste collection or transportation in response to any crisis or requirement of the city government and other requesting organizations/agencies. The service provides the collection and disposal of disaster-relief operations such as but not limited to, debris from fire incidents, emergency/crisis-response, demolition/clearing activities, and typhoons, and bulky waste as may be determined by DSQC;
Permits and Compliance
The Task Force on Solid Waste Management (TFSWM) provides the deployment of support vehicles for waste collection or transportation in response to any crisis or requirement of the City Government and other requesting organizations/agencies. The service provides the collection and disposal of disaster-relief operations such as debris from fire incidents, emergency/crisis-response, demolition/clearing activities and typhoons, and bulky waste.
Processing and Issuance of Environmental Clearance
Environmental Clearance is issued by the Quezon City Government thru the Task Force on Solid Waste Management (TFSWM) to establishments that are compliant with the QC Environment Code and other National Government sanitation and environmental standards. An Environmental Clearance is valid 1 year from the date of its issuance and must be renewed annually.
Payment of Environmental Violation Receipt (EVR) and Ordinance Violation Receipt (OVR)
EVR and OVR that were issued by the Task Force on Solid Waste Management (TFSWM) and any other authorized personnel must be settled by the violator and pay the corresponding penalties based on City Ordinance SP 2350 S-2014
Request for Data, Speaker, Training, or Seminar
The Task Force on Solid Waste Management (TFSWM) is available to provide data or lectures on City Ordinance SP 2350 S-2014, waste management operations, and other relevant public services and projects.
Environmental and Sanitation Compliance Assistance
Providing assistance in resolving concerns on violations of environmental and sanitation standards through the conduct of ocular inspection/investigation.
Programs
Task Force Manila Bay
LGU compliance to the Manila Bay Clean-up, Rehabilitation and Preservation Program.
QC Basuhero: House-to-House Recyclables Trading Activity
The QC Basuhero House-to-House Recyclables Trading Activity was conducted at Filinvest 1 and Don Jose Heights Subdivisions. A total of 4,756 kg amounting to P31,000 was collected for the benefit of the participating homeowners.
QC Basuhero Game App
The BASUHERO game was developed by the DSQC as part of the Information, Education, and Communication Campaign for Waste Segregation of the Task Force on Solid Waste Management. The app creates awareness about proper segregation in a fun and interactive way.
Guides
How to Secure Environment Clearance (EC)
Requirements:
- Unified Business Permit Application Form
- Barangay Clearance
Supporting Documents: (If Applicable)
1. Environmental Compliance Certificate (ECC)
2. Certificate of Non-Coverage (CNC)
3. Permit to Operate Emission Source Installation (PO-ESI)
4. LLDA Clearance
5. Discharge Permit
6. Other Local Permits
Steps:
- Access the online application for new business through the QCG Business-OneStop-Service (BOSS) website/account https://qceservices.quezoncity.gov.ph.
- Email a scanned copy of all the documentary requirements for Environmental Clearance (EC) to [email protected] with the subject “ENVIRONMENTAL CLEARANCE APPLICATION”.
- Wait for the results of the evaluation of the application via email.
- Settle payment at any branch of Landbank of the Philippines (LBP) or through online banking. Email a scanned copy of the Official Receipt to [email protected] for payment verification.
- A hard copy of the EC will be delivered to the preferred address.
- The establishment shall be subject to onsite inspection for further validation.
How to Settle Environmental Violation Receipt (EVR)
Requirements:
- Scanned/E-copy of the EVR/OVR
Steps:
- Present the issued EVR at the Redemption Area of DSQC for validation/verification.
- Once validated, our EVR Redemption Team will issue an Order of Payment.
- Settle the Order of Payment at the City Treasurer’s Office
- Provide the DSQC with 1 photocopy of each of the following documents: Official Receipt, valid ID, and issued EVR.
How To Request for Special Waste Collection
Steps:
1. Coordinate with your respective Barangay if you are under Home Quarantine (COVID Positive or waiting for Swab/Antigen Result).
2. The Barangay will accomplish a Letter of Request for Special Waste Collection indicating the exact address of areas concerned signed by the Barangay Chairman and Barangay Doctor/Health Personnel. The Barangay will send the Letter of Request for Special Waste Collection at [email protected]
3. Wait for our Special Concerns Team to coordinate with your barangay once the letter is received.
Note: The Letter of Request for Special Waste Collection will only be valid for 14 -21 days within the quarantine period of the indicated areas.
How to Request for Cleanup Operations (Riverways Cleaning Operations Group or Special Cleaning Operations Group)
Requirements
- Request Letter for the provision of data or training
Steps:
1. Send a Letter of Request for Rivers Cleaning Operations Group (RCOG) or Special Cleaning Operations Group (SCOG) indicating the exact area of concern to [email protected]. The requesting party will receive an acknowledgment of the email.
2. The Waste Management Operations Division will coordinate with the respective
Barangay once the letter is received and the information is verified.
How to Request for Bulky Waste Collection
Steps:
1. Coordinate with your respective Barangay regarding Bulky Waste to be collected for schedule.
2. The Barangay will accomplish a Letter of Request for Bulky Waste Collection indicating
the exact address of areas signed by the Barangay Chairman. The Barangay will send the Letter of Request for Bulky Waste Collection at
[email protected]. The requesting party will receive an acknowledgment of the email.
3. The Waste Management Operations Division will coordinate with the respective Barangay once the letter is received and the information is verified.
Note: Bulky Waste Collection is scheduled every Sunday.
Waste Collection Schedule
The following are the waste collection schedules in our city and may change during holidays or as requested by your barangay.
- Barangay/ Household:
- Biodegradable (Monday, Wednesday, Friday)
- Non-biodegradable (Tuesday and Thursday)
- Bulky Waste (Sunday or upon request of the Barangay)
- Main road (Daily)
- SMS [Institutions] (Daily)
Department Directory
Mr. Richard Santuile
Officer-In-Charge, DSQC
8988-4242 loc. 8362
[email protected]
Divisions/Sections
| Divisions | Officer Name | Office Address | Contact Information |
| Waste Management Operations Division | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall Compound, Diliman, Quezon City | 8988-4242 loc. 8350 [email protected] | |
| Permits and Compliance Division | Mr. Remelito C. Hirang Acting Chief, Compliance and Permits Division | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall Compound, Diliman, Quezon City | 8988-4242 loc. 8377 [email protected] |
| Administrative Affairs and Property Management Division | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall Compound, Diliman, Quezon City | 8988-4242 loc.8363 [email protected] | |
| Public Affairs and Special Concerns Division | Ms. Kristine Mae S. Francisco-Sibonga Acting Chief, Public Affairs and Special Concerns Division | 6th Floor, Building Regulatory Offices (Civic Center D) Mayaman St. Quezon City Hall Compound, Diliman, Quezon City | 8988-4242 loc.8311 [email protected] |
Spotlight
WOMEN’S MONTH CELEBRATION
In celebration of the National Women’s Month, the Public Affairs and Special Concerns Division spearheaded “Babae: Tayo ang Pagbabago“, a teleconsultation for the DSQC’s employees and personnel.
EARTH HOUR 2021
In celebration of the #EarthHour2021, DSQC showed that despite the physical distance, we were still able to unite digitally to speak up for nature louder than ever within our City.
QC BASUHERO
“QC BasuHero: House to House Recyclables Trading” was envisioned to attain the full participation of the Homeowners Association and Business establishments in the furtherance of restoring a healthier environment through proper waste segregation and recovery of recyclable materials.
e-Services Links
For Environmental Clearance Application/Renewal:
https://qceservices.quezoncity.gov.ph
Resources
TFSWM SERVICES
DSQC CITIZEN'S CHARTER 2022
DSQC CITIZEN'S CHARTER 2023