Persons with Disability Affairs Office

CONTACT INFORMATION

Persons with Disability Affairs Office

PDAO
Ground Floor Community Center, Quezon City Hall Compound, Diliman, Quezon City
8988-4242 locals 8123, 7809
PDAO@quezoncity.gov.ph
Official Facebook Page of Persons with Disability Affairs Office

Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.

ABOUT US

Description

The PDAO, under the direct supervision of the Office of the City Mayor, formulates policies and programs for the welfare of Persons with Disabilities (PWDs) and ensures their registration in the Philippine Registry of Persons with Disabilities.

Mission

To champion the rights and welfare of Persons with Disability through advocacy, relevant and sustainable programs, and services centered on their overall needs as productive members of the society.

“Isulong ang mga karapatan at kaginhawahan ng mga taong may kapansanan sa pamamagitan ng adbokasiya, angkop at tuloy-tuloy na mga programa at serbisyong tumutugon sa kanilang mga pangangailangan upang makalahok sa pagpapaunlad ng sarili at pamayanan.”

Vision

A reliable organization and a partner of the Persons with disability in promoting an inclusive society and uplifting quality of life.

“Isang maasang tanggapan na katuwang sa pagsusulong ng aktibo at mapanglahok na pamayanan, masaya at maunlad na pamumuhay ng mga taong may kapansanan.”

Legal Bases

Republic Act No. 7277 – Magna Carta For Persons With Disability
Republic Act No. 10070 – Persons With Disability Affairs Office Act
Republic Act No. 9442 – Amending RA 7277 “Other Privileges And Incentives”
City Ordinance No. 2085, S.2011 or “An Ordinance Organizing And Establishing The Quezon City Persons With Disability Affairs Office (QC-PDAO) In Accordance With Section 40(B)(1) Of Republic Act No. 7277, Otherwise Known As The Magna Carta For Persons With Disability, As Amended By Republic Act No. 10070 And Republic Act No. 9442”
Republic Act No. 10366, 2012 – For COMELEC To Establish Accessible Polling Places Exclusively for PWD And Senior Citizens
Republic Act No. 10524, 2012 – An Act Expanding The Positions Reserved For PWD
DOH Administrative Order No. 2013-0005-A, Amendment to Administrative Order No. 2013-0005 dated February 7, 2013 entitled “National Policy on the Unified Registry Systems of the Department of Health (Chronic Non-Communicable Diseases, Injury Related Cases, Persons with Disabilities and Violence Against Women and Children Registry System)”
Resolution No. 5906 S.2014 – Urging Barangays To Designate PWD Focal Person As Coordinator With PDAO
City Ordinance No. 2557, S.2016 entitled “For City Government To Set Aside At Least 1% Of Its General Fund For Programs, Projects And Activities Of PWDs”
City Ordinance No. SP-2940, S.2020 or “An Ordinance Providing Incentive To Business Entities Employing Senior Citizens And/Or Persons With Disabilities (PWDs)”
Memorandum Circular No. 16, Series of 2020 – Guidelines For Persons with Disability (PWD) IDs
City Ordinance No. SP-2617, S.2017 entitled “An Ordinance Institutionalizing a Comprehensive Program for Children with Special Needs (Kabahagi Ordinance), As Amended”
Republic Act No. 10754 – An Act expanding The Benefits And Privileges Of PWD
Republic Act No. 11215 – National Integrated Cancer Control Act
BP 344 Accessibility Law
NCDA Administrative Order No. 001 S.2021, ADMINISTRATIVE ORDER ON THE ISSUANCE OF PERSONS WITH DISABILITIES IDENTIFICATION CARD RELATIVE TO REPUBLIC ACTS 9442, 10754, 11215, 10747
DILG Memorandum Circular No. 2021-041 Strengthening the Functionality of Persons with Disability Affairs Offices (PDAO) and Persons with Disabilities Focal Person
City Ordinance No. SP-3115, S.2022 or “Social Welfare Assistance Program”
DILG Memorandum Circular No. 017 S.2022, Inclusion of Cancer and Rare Disease Under Type of Disability

Service Pledge

We believe and support the inclusive and good governance agenda of the Quezon City Government that paves the way for a society that leaves no one in its pursuit for dynamic, progressive, and resilient citizens and families.

SERVICES

REGISTRATION AND ISSUANCE OF PWD ID

The PWD Registration and Issuance of PWD ID are intended for persons with disabilities who are certified residents of Quezon City, pursuant to Republic Act No. 9442 as amendment to Republic Act 7277, otherwise known as the Magna Carta for Persons with Disability.

Registration is available online through QC E-Services (quezoncity.gov.ph) QCID e-application. Walk-in registrants are accommodated at all District offices and Main office kiosks.

More Details

SOCIAL WELFARE ASSISTANCE

In compliance with City Ordinance No. SP-3115, S-2022, An Ordinance Providing Social Welfare Assistance for Persons with Disabilities, the Social Welfare Assistance Program authorizes the City Government to provide a monthly allowance of Five Hundred Pesos (PHP 500.00) to qualified beneficiaries, with a duration of up to twelve (12) months, and to be released quarterly.

Indigent Persons with Disability who wish to avail of Social Welfare Assistance may submit their requirements at the Main Office or any District Office within Quezon City.

More Details

FACILITATION SERVICES

Persons with Disability Affairs Office boasts a wide array of diverse and knowledgeable resource persons readily available to fulfill the facilitation needs of Capability Development Programs tailored to provide information and assistance fit for the particular training or seminar. These esteemed resource persons, each possessing specialized expertise and extensive experience, may be called upon by the barangays and PWD organizations whether in the capacity of speakers, facilitators, or in roles similar in nature.

More Details

REQUEST FOR DATA-RELATED PWDS

MIS officers share available data regarding PWDs upon request of the different offices/departments. In compliance with the Data Privacy Act, all barangays and other agencies requesting for available data will be required to submit a request letter with details of persons securing the information and for what purposes the data will be used.

More Details

PROGRAMS

PARTNERSHIP BUILDING AND LINKAGES

Promotion of the well-being of PWDs in terms of livelihood and employment, health, education, arts, and civic-political rights.
Implementation of partnership projects and engagement with local stakeholders, tapping their programs/services, and promotion of disability-inclusive use of local resources.

EARLY DISABILITY DETECTION, REHABILITATION, AND PREVENTION

Free Medical Assessment for Children with Disability (Below 18 years old).
Hearing Test for below 5-year-old children in partnership with accredited specialists and medical institutions.
Referral of other necessary services such as specialist services, educational, and medical intervention to related local departments/offices and/or national agencies.

PROVISION OF ASSISTIVE DEVICES

Assessment of disability for the appropriate device
Provision of free assistive device
Aftercare and Monitoring

CAPACITY DEVELOPMENT

Capacitating Service Providers
- Training/Seminar on Sign Language for front liners and focals for PWD client in local government departments/offices, including barangay-based PWD focal persons
- Seminar/orientation on how to assist PWD clients such as Blind, Deaf, Orthopedic impaired, and other persons with special needs.
Conduct of training and seminars to all barangay personnel and other stakeholders to improve service delivery to the PWD clients.

REFERRAL SYSTEM

Indigent PWD are referred to the three Quezon City hospitals for Medical check-ups, assessment, and or medical certification requirements for PWD registration.
Referral of PWD for employment and/or livelihood assistance.

COMMUNITY-BASED REHABILITATION

Organizing and empowering of Barangay-based PWD associations and/or their parents, self-help groups, and PWD individual and group enterprises.
Coordination with Barangay-based public and private facilities/utilities encouraging and organizing barangays to build and conduct a comprehensive program of Community Based Rehabilitation not just for the service of the PWD sector but eventually for all stakeholders and constituents of the Barangay.

DISABILITY AWARENESS

Advocacy information dissemination of Laws, rights, and privileges for PWDs.
Promotion of Disability-inclusive and accessible environment/facilities/services.
Promotion of improvement of the total well-being of PWDs.

GUIDES

HOW TO APPLY FOR A PERSON WITH DISABILITY APPLICATION UNDER QC ID

QC ID is the Unified ID of all Quezon City residents including Persons With Disability. PWDs may register online at QC E-Services.

All registered PWDs are submitted to the Department of Health (DOH) Philippine Registry of Persons with Disability Portal (PRPWDP) to be submitted to PhilHealth for the free coverage of Persons with Disability.

PWD QC ID is valid nationwide.

Requirements for New Registrants:

Proof of Disability
- For Apparent Disability (Physically Impaired) – NO Certificate of Disability required to confirm the disability. Whole body photo that shows disability
- For Non-Apparent Disability – A Certificate of Disability issued by a SPECIALIST or an appropriate physician from the City, Municipal/Regional Health Office or any recognized private medical institution. For Cancer and Rare Disease (Medical Certificate or Medical records (Abstract/Diagnosis)

Note: Indigent registrants that cannot afford to have a check up or acquire Medical Certificate may request for referral for Medical Assessment or request for House visit at the Person with Disability Affairs Office Personnel to attest Disability.

Proof of Residence (valid ID or original Barangay Certificate of Indigency)
Picture for ID (2×2 photo with white background and frontal shot).
Signature

Requirements for Renewal: (Apparent or Non-apparent disability)

Proof of Disability
- For Apparent Disability Whole body photo that shows disability physically.
- For Non–Apparent Disability Certificate of disability from the specialist and medical certificate for Cancer and Rare diseases.
- Certificate of Disability:
  - Deaf/Hard of Hearing (EENT, ORL-HNS)
  - Intellectual Disability (Developmental Pediatrician, Neurologist)
  - Learning Disability (Developmental Pediatrician, Psychiatrist, Neurologist)
  - Psychosocial Disability (Psychiatrist)
  - Mental Disability (Neurologist, Psychiatrist)
  - Non-apparent Visual Disability (Ophthalmologist)
  - Non-apparent Speech and Language Impairment (ENT, Developmental Pediatrician, ORL-HNS, Neurologist)
  - ** Certificate of Disability Templates
    - Certificate of Apparent Disability
    - Certificate of Non-Apparent Disability
  - **NCDA Administrative Order No. 001 Series of 2021
  - Note: Indigent registrants that cannot afford to have a check up or acquire Medical Certificate may request for referral for Medical Assessment or request for House visit at the Person with Disability Affairs Office Personnel to attest Disability
Proof of Residence (any government-issued ID, original Barangay Certificate/Barangay Indigency.
Picture for ID (2×2 photo with white background and frontal shot).
Signature

Online QC ID Person with Disability Application:

Register at QC E-Services QC E-Services using personal email (1 email per registrants)
Confirm and validate E-Services account.
Go back to QC E-Services and log in using the registered email account and choose QC ID e-Application icon.
Complete and confirm details of personal information and make sure to tick “Yes” for the PWD Sector.
Upload all requirements. Upon submission, the virtual ID will show. If the information is correct, agree, and submit.
After the process, an email will be received confirming the application.
Monitor ID application status in the E-Services account.
For registrants lacking requirements, email will be received with instructions. Return to your E-Services account, edit registration and upload the lacking requirements.
Approved application status will show “Card Printed. The QC ID can be picked up at the Persons with Disability Affairs Office and District Offices.
Contact person of ID holder will be notified of the availability of ID.

Process for Walk-in Applicants:

Bring copies of requirements to Persons with Disability Affairs Office for evaluation.
Qualified PWDs will be encoded, approved, verified, and given a printed ID.
Registrants with lacking requirements will be assisted and advised.
All non-qualified applicants will be advised promptly.

REMINDER: Please ensure that Proof of Non-Apparent Disability (Medical Certificate or Records (abstract/assessment/diagnosis or test result) indicates the Name of the Doctor, Professional Regulation Commission (PRC) license number, specialization, and contact number. These documents are necessary to ensure that you will be registered in the Philippine Registry of Persons with Disability Portal of the Department of Health which is required for PhilHealth coverage.

PERSON WITH DISABILITY WELFARE ASSISTANCE

These are the qualifications for Indigent Persons with Disability:

● Bedridden

● With severe health condition

● Solo Parent with disability

● PWDs who are Terminated / jobless with 2 or more dependents

● PWDs who are living alone

● PWDs with dependent parent Senior Citizen

Not receiving any other pension, from GSIS, SSS, or from any other source of pension in the government and private agencies such as the 4Ps, and others.
No permanent income, compensation or financial assistance from relatives to support basic needs.

BENEFITS THAT WILL BE GIVEN TO THE QUALIFIED BENEFICIARY:

1. Financial assistance

INITIAL REQUIREMENTS

1. Person with Disability QCitizen ID

2. Certification of indigency with 6 months residency

3. 1 pc 2×2 photo

4. Physician’s certificate/Certification of Disability

If the disability is apparent (Visible) such as amputation of a leg, hand, wheelchair user and others, it can only be a whole body picture
If the disability is Non-apparent (Invisible) such as psychosocial; intellectual, mental, ADHD, autistic, autism must pass a certification of disability (COD) signed by a specific specialist

If Bedridden – picture with updated calendar date

PROCESS:

Online Application – The target beneficiary must submit an application to (QC E-Services (quezoncity.gov.ph)
Select your preferred Date and District Action Office to schedule an initial interview.
If the applicant does not have a PWD QCID, they must first apply at qceservices.quezoncity.gov.ph or go to the PDAO for processing.
Determining the target beneficiary (Case Study) before approval
1. Exploring client’s home by the social worker or PDAO staff
2. Intake/Interview – The social worker will collect important data from the client
3. The client must be assessed by the social worker based on the information during the interview.
4. Making a Case Summary Report by the social worker
5. If the client is qualified, he/she will be included in the master list to be endorsed to SSDD with his requirements submitted.
Approved applicants will be received a call/message and advised of their benefits and process of claims.

POSSIBLE REASONS FOR TERMINATION OF SOCIAL WELFARE ASSISTANCE:

If the beneficiary died or moved to another place
Insufficient documents or requirements
Unable to reach the contact details.
Not eligible for Social Welfare Assistance program criteria.

Department Directory

Ms. Deborah C. Dacanay
Head
8988-4242 locals 8123, 7809
debbie.dacanay@quezoncity.gov.ph

Divisions/Sections

DIVISION	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Administrative, Learning and Capacity Devt, and Research and Planning Division	Ms. Marlyn Castro Division Chief	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 local 8123 marlyn.castro@quezoncity.gov.ph
Human Resource Finance and Admin General Services Section	Ms. Iren Masinahon Section Head	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 local 8123 iren.masinahon@quezoncity.gov.ph
Learning and Capacity Development Section	Mr. Jeffrey Alipio Section Head	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 local 8123 jeffrey.alipio@ quezoncity.gov.ph
Policy, Research, and Planning Section	Mr. Arnold F. Cabral Section Head	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 loc. 8123 arnold.cabral@ quezoncity.gov.ph
CBID, MIS and ID Registration Division	Ms. Sharina Ronella F. Hipolito Division Chief	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 loc. 8123 sharina.hipolito@quezoncity.gov.ph
Community Based Development Section	Ms. Rinliz Jullynne S Rana Section Head	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 loc. 8123 rinliz.rana@quezoncity.gov.ph
Monitoring and Data Management Section	Mr. Angelo L. Saavedra Section Head	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 loc. 8123 angelo.saavedra@quezoncity.gov.ph
ID Registration Section	Ms. Sharina Ronella F. Hipolito Division Chief	Ground Floor, Community Center, Quezon City Hall Compound, Diliman, Quezon City	8988-4242 loc. 8123 sharina.hipolito@quezoncity.gov.ph

SPOTLIGHT

QC PDAO SATELLITE OFFICES

The Persons with Disability Affairs Office (PDAO), in coordination with the District Officers, has successfully set up satellite offices in the 6 Districts of the City catering to PWD ID registration, PhilHealth registration, QCID registration and distribution, and other concerns.

#176 E. Beltran St. Brgy. Katipunan

(District I)

Commonwealth Brgy. Hall, Commonwealth Ave.

(District II)

#25 Calderon St. Brgy. Marilag, Project 4

(District III)

Archival Center, #65 Scout. Reyes St. Brgy. Paligsahan

(District IV)

Novaliches District Center, Jordan Plains Subd. Quezon Novaliches Proper

(District V)

66, Sanville Covered Court, Cenacle Rd. Sanville Subdivision, Culiat City Brgy.

(District VI)

SOCIAL WELFARE ASSISTANCE FOR PERSONS WITH DISABILITY

As part of the Quezon City’s goal, the Quezon City Government through the Persons with Disability Affairs Office launched the Social Welfare Program. For the year 2023 (January-December) a total of seven thousand seven hundred ninety-two (7,792) Persons with Disability were approved by the QC-SSDD and DSWD to be the beneficiaries of the Php 500.00 social welfare monthly allowance. The Social Welfare Assistance program aims to mitigate the hardships faced by the most vulnerable sectors of society in their day-to-day economic and social downturns brought by the

pandemic.

ACCESSIBILITY AUDIT

In accordance with the BATAS PAMBANSA BLG. 344, AN ACT TO ENHANCE THE MOBILITY OF DISABLED PERSONS BY REQUIRING CERTAIN BUILDINGS, INSTITUTIONS, ESTABLISHMENTS AND PUBLIC UTILITIES TO INSTALL FACILITIES AND OTHER DEVICES, the Quezon City Government through the Persons with Disability Affairs Office established an Access-Audit Task Force that inspected a total of 9 establishments such as in the walkways of the Quezon City Hall Compound, the CCRD Building, City Treasury Building, Civic Building A and E, QC Health Building, Legislative Building, Rosario Maclang Bautista General Hospital, and Quezon City General Hospital.

KASAMA KA SA KYUSI 2023

In order to uphold equal opportunity for employment of persons with disabilities, the Quezon City Government through Persons with Disability and Public Employment Service Office, launched “Kasama Ka sa Kyusi: Ang Taong May Kapansanan ay May Karapatan at Kakayahan”, an employment program that aims to highlight the unique contributions of Persons with Disabilities through a systemic change with reasonable accommodation in their access to government services and facilitation of their employment. Three hundred (300) Persons with Disability were deployed to various departments of Quezon City.

QUEZON CITY AS THE CHOSEN CITY FOR THE PILOT OF UN INCLUSIVE DISASTER RISK REDUCTION SCORECARD

The Urban Resilience and Disability Inclusion in Disaster Risk will serve as a powerful way to bridge the gap in aiding Persons with Disability at times of crisis. By supporting the event, we demonstrate our commitment to creating inclusive environments that cater to the needs of all individuals, regardless of their abilities. This is in partnership with the United Nations Office for Disaster Risk Reduction (UNDRR) together with 11 Core Partner organizations have launched the Making Cities Resilient 2030 (MCR2030) initiative), a 10-year global partnership accelerating local resilience which aims to create access for local governments to many services and expertise available by urban resilience partners globally and serve as a vehicle for localization of national disaster risk reduction and resilience agenda.

ENDORSEMENT OF EMPLOYEES TO CABALEN GROUP OF COMPANIES

In pursuit of inclusive employment, the Persons with Disability Affairs Office endorsed five (5) Persons with Disability to the branches of Cabalen in SM North, SM Megamall, and Robinsons. Through this partnership, we are able to promote inclusivity in the workplace as well as to empower Persons with Disability.

MAUBAN, QUEZON’S BENCHMARKING

The Quezon City Government through the leadership of our Mayor, Hon. Ma. Josefina G. Belmonte has exhibited outstanding good governance, because of this the Local Government of Mauban, Quezon has shown interest to visit the city for us to showcase some of the good practices in the implementation of various programs, projects, and activities that uplist the quality of life of persons with disabilities.

A total of fifty-five (55) participants visited the Quezon City Hall and QC Kabahagi Center for Children with Disabilities with the support of the Persons with Disability Affairs Office.

DAVAO CITY’S BENCHMARKING

The Quezon City Government through the leadership of our Mayor, Hon. Ma. Josefina G. Belmonte has exhibited outstanding good governance, because of this the Local Government of Davao City has shown interest to visit the city for us to showcase some of the good practices in the process of QC Persons with Disability ID E-registration.

ASSISTIVE DEVICES

FREE EYEGLASSES SCREENING IN PARTNERSHIP WITH VIVIAN SARABIA OPTICAL EYE CARE

Vivian Sarabia Optical Eye Care through the Persons with Disability Affairs Office conducted a 10-day free eye screening from July 10 to 21, 2023, for Persons with Disability with an aim to bridge the gaps in accessing clearer vision for the marginalized vulnerable sector of society.

DISTRIBUTION OF FREE EYEGLASSES IN PARTNERSHIP WITH VIVIAN SARABIA OPTICAL EYE CARE

Vivian Sarabia Optical Eye Care through the Persons with Disability Affairs Office distributed two thousand (2,000) free eyeglasses for Persons with Disability with an aim to bridge the gaps in accessing clearer vision for the marginalized vulnerable sector of society.

DISTRIBUTION OF KGS PHILIPPINES CORPORATION’S ELECTRONIC BRAILLE DEVICES

The Persons with Disability Affairs Office recognizes the immense importance of inclusive education to learners with visual disabilities as it empowers them to break down barriers, fulfill their potential, and actively participate in all aspects of life. Through supporting and investing in the education of the younger generation with disabilities, we are able to promote their inclusion, rights, and dignity, fostering an equitable society.

KGS Philippines Corporation distributed fifteen (15) units of their Next Touch 40 and 2 Label Printers for one year to Batino Elementary School and Quirino High School.

DISABILITY AWARENESS AND SENSITIVITY TRAINING TO QCG EMPLOYEES

From January to December 2023, a total of one thousand three hundred forty-six (1,346) QC Government Employees from 52 departments have attended the Disability Awareness and Sensitivity Training to address the gaps concerning our Persons with Disability clients and colleagues.

In June 2023, the Persons with Disability Affairs Office collaborated with the Human Resource Management Department (HRMD) in conducting the training, thus the emergence of the rule that the Disability Awareness and Sensitivity Training must be taken before taking the Filipino Sign Language Training.

DISABILITY AWARENESS AND SENSITIVITY TRAINING TO STUDENTS

On the seventh of February 2024, the Persons with Disability Affairs Office (PDAO-QC) conducted a Disability Awareness and Sensitivity Training attended by (21) twenty one students from different schools such as University of the Philippines, Far Eastern University, and Our Lady of Fatima University.

This activity aims to break down the obstacles that hinder the existence of an effective and inclusive city with the aspiration and advocacy to expand knowledge about the issue of disability, the problems they face and spread to every citizen the right based on every Person with disability.

FILIPINO SIGN LANGUAGE TRAINING FOR QC EMPLOYEES

For the year 2023, a total of four hundred fifty (450) Government Employees from 53 departments attended Filipino Sign Language Training, a six (6) session composed of twelve (12) lessons done via face to face. This activity aims to upskill and further equip our City Government employees with the basic sign language skills that can be useful in attending and accommodating the needs and concerns of deaf clients.

Before June 2023, there were participants from the Quezon City Government who did not take the DAST, therefore explaining the indirect proportion of the departments who took DAST and FSL.

PSYCHIATRIC ASSESSMENT CONDUCTED BY QC-PDAO IN-HOUSE PSYCHIATRIST

The Persons with Disability Affairs Office currently provides free mental health consultations at the QC PDAO city hall twice a week teleconsult through the in-house psychiatrist Dra. Maria Arla Carasco, Dra. Carasco provides a maximum of three (3) sessions per client, this is to initially assess their mental health condition, link to appropriate intervention and provide certificate of disability as a requirement in their PWD ID eRegistration.

This year a total of five hundred ninety-two (592) were assessed through Dra. Maria Arla Carasco, QC PDAO In-house Psychiatrist.

Resources

PDAO Citizen's Charter 2026
PDAO Citizen's Charter 2025
PDAO Citizen's Charter 2023