CONTACT INFORMATION


Quezon City Information Technology Development Department

  • QCITDD
  • 2nd & 14th Floor Quezon City Hall Main Building
  • 8988-4242 local 8200, 8279
  • [email protected]

Office Hours
Monday to Friday            
8:00 AM – 5:00 PM

ABOUT US


Description

The Department shall be responsible for the system development and the management of a Comprehensive Information Technology Master Plan which will serve as a guide for a harmonious operation of the operating departments such as, revenue generating processes, frontline services, technical information and planning data, infrastructure and engineering data, demographics and internal administrative systems

Mission

To deliver an effective management tool for efficient and transparent governance.

Vision

To enhance the Quezon City Government’s capability to systematize its operations and make it computerized and automated.

Legal Bases

  • City Ordinance No. SP-2571, Series of 2017, An Ordinance Redesigning The Structure And Rationalizing The ITDD Thus, The Use Of Information Technology Development Department As Nomenclature.
  • City Ordinance No. SP-1844, Series of 2008, An Ordinance Creating The Information Technology Development Department Under The Office of the City Mayor.
  • Section 3 (i) of Republic Act No. 7160, Otherwise Known As The Local Government Code Of 1991.

Core Values

  • TECHNOLOGY DRIVEN
    Adhering to the philosophy of pushing for development of services based on advances in Information Technology.
  • CHAMPION TRANSPARENT GOVERNANCE
    Believes that transparency leads to increased performance and responsiveness in governance.
  • INTEGRITY
    Conducting ourselves in an honest and credible manner, abiding by high ethical and moral standards.
  • EXCELLENCE
    Achieving excellence in all our assigned responsibilities carried out with pride and professionalism.
  • SERVICE
    Meeting and facilitating the technological needs of the Quezon City Local Government.

Service Pledge

Promote quality public service by providing easy access to vital IT services and infrastructure.

Increase security measures overseeing the protection of the City’s database and strengthen the operating systems that streamline the processes of the City’s services.

Innovate ideas and lead the City’s development towards advanced and world-class information technology for sustainable nation-building.

Services


Database Management Division

Monitoring of In-House Production Databases

Monitor the status of the in-house production databases in the production server.

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Provide Backup Measures and Security of in-House Production Databases

Create backup files of the in-house production databases located in the production servers.

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Creation of User Account for In-House Developed Application Users

Create backup files of the in-house production databases located in the production servers.

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Control of Data Services in Conformity with the Data Privacy Act

Review of the validity of requests and the information being requested. The approved request is then forwarded to the Database Management Division for the extraction of the data/information needed by the concerned head of the institution.

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Network and Technical Maintenance Division

Technical Assistance and Support

Provide necessary technical assistance and support to various City Departments and Offices.

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Job Service (Ocular, Inquiry)

Provide necessary troubleshooting service.

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Job Service (With Repair)

Provide necessary repair service.

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Internet Access Commissioning

Provide internet access.

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QC Data Network AccessInternet

Provide internet access. To provide access to the network, the assigned IT staff/technician verifies the client’s domain controller credentials. Provide internet access.

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Data Network Services (Cable installation, Line Check)

Provide network installation and assistance.

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Inspection of IT Equipment and Peripherals Delivery based on PO or Contract

IT inspectors inspect and verify if the delivered IT equipment and peripherals delivery based on PO or contract are correct. The inspector completes and secures a copy of the IT Equipment Inspection Report Form and gives the original copy to the corresponding contractor/suppliers.

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IT Equipment and Software Recommendation

Provide the necessary specifications for proper equipment and software based on the nature of work or function of the requesting Department/Office.

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Maintenance of IT Equipment

Provide necessary troubleshooting and maintenance work on an agreed-upon schedule.

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Systems Development and Management Division 

Application Systems Design and Development

Develop a comprehensive IT Master Plan and ensure that other computerization processes in the City Government are compatible with the plan. Provide parameters and guidelines in the design and development.

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Application Systems Deployment

Assist on the development and installation of the City’s operating systems of departments in relation to the Comprehensive IT Master Plan.

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Application Systems Support

Ensure that operating systems are properly functioning. Provide services and assistance to the needs of the departments. Conduct training for the user or personnel for the proper operation and management of the City’s automated system.

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Project Research and Development Division

Formulation of Information System Strategic Plan (ISSP)

It is the City’s 3-year digital roadmap of prioritizing and integrating proposed IT projects by various city offices clustered according to function aimed to attain efficiency on the delivery of services to the City’s constituents and governance. It is also to technologically upkeep locally and globally with other cities for Smart Sustainable and Safe Cities Initiatives. Preparation is in collaboration with the national agency, the duplication of national IT projects. (Implemented through the Executive Order of the Local Executive).

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Review of IT Related Proposals

ITDD as part of the administrative support services and a technical office for IT matters is also mandated to review and recommend IT-related project proposals submitted by solution provider/vendor to top management and individual city offices/departments. Evaluating and recommending proposed IT projects for system/infrastructure feasibility, interoperability with existing systems/infrastructure, and aligned with the city’s ISSP is one of its main goals, ITDD may demand presentations or Proof of Concepts (POC) of the proposals.

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Project Proposal via Email

Submit physically or via email the proposed IT projects for system/infrastructure feasibility.

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Inspection of IT Equipment and Peripherals Delivery based on PO or Contract

Submit physically or via email the proposed IT projects for system/infrastructure feasibility.

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Guides


How to Submit a Project Proposal (personal or via email)

Requirements:

  1. Request Letter duly signed by the Department/Office Head
  2. IT Project Proposal
  3. Proponent Profile

Steps:

  1. Submit the requirements for the IT Project Proposal to ITDD on the the14th Floor, High Rise Building, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City, or via email at [email protected], copy furnished [email protected].
  2. Wait for the acknowledgment of the proposal.
  3. Wait for the feedback/response of the Project Division based on the evaluation.

Department Directory


Mr. Paul Rene S. Padilla
Officer-in-Charge
8988.4242 local 8200
[email protected]

Mr. Joem S. Salazar
City Government Assistant Department Head III
8988-4242 Loc. 8278
[email protected]

Divisions/Sections

Divisions Officer NameOffice AddressContact Information
Administrative DivisionMs. Melani B. Pisig
Officer-in-Charge
14th Floor, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City8988-4242 loc. 8279
[email protected]
Network & Technical Maintenance Division (NTMD)Mr. Frederick T. Dimaan
IT Officer III
2nd Floor, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City8 988-4242 Loc. 8520
[email protected]
Database Management Division (DMD)Mr. Rico Y. Flores
IT Officer III
14th Floor, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City8988-4242 LOC. 8202
[email protected]
Systems Development and Management Division (SDMD)Ms. Teodora B. Hernandez
Officer-in-Charge
14th Floor, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City8988-4242 LOC. 8201
[email protected]ov.ph
Project Research and Development Division (PRDD)Mr. Juancho C. Del Mundo
IT Officer III
14th Floor, Quezon City Hall, East Avenue Corner Elliptical Road, Diliman, Quezon City8988-44242 LOC. 8278
[email protected]

Spotlight 


QUEZON CITY ANIMATION AND INFORMATION TECHNOLOGY FAIR (2016-2019)

The QCITDD organized the first Quezon City Animation and IT Fair from 2016 to 2019 which helped the participants develop and advance their skills in digital drawing, 3D modeling, experimental animation, and other programs on Microsoft, digital photography, and online security. The event was conducted to further spread awareness of the Philippine Animation industry and the great opportunities ahead both in the Philippines and abroad.

Below are the links to the articles posted on different websites regarding the QCAIT Fair:

SMART CITY SUMMIT 2018

With the theme Advocating for Smart Sustainable Cities through Innovation and Collaboration”, ITDD hosted the Smart City Summit 2018 at Ayala Malls Vertis North, Diliman, Quezon City.

SHARE THE LOVE FOR CHILDREN UNDER THE CUSTODY OF ECPAT (2020)

In celebration of Christmas in the midst of the COVID-19 pandemic, QCITDD conducted a donation drive to share the love through simple tokens with the children living under the custody of the End Child Prostitution in Asian Tourism (ECPAT). 

Resources


QC-ITDD Citizen's Charter

Last updated on June 22nd, 2022