CONTACT INFORMATION


Quezon City Disaster and Risk Reduction Management Office

Office Hours
Monday to Friday
8:00 AM – 5:00 PM

For Emergency : 24/7

ABOUT THE DEPARTMENT


Description
The Quezon City Disaster Risk Reduction and Management Council (QCDRRMC) addresses the needs of the local government when it comes to preparation, prevention, and mitigation of any disaster, in any given situation. QCDRRMC was made to strengthen the disaster approach of the local government of Quezon City amidst the Covid-19 pandemic and other existing hazards due to the geographic location of the Philippines.

Mission
To institutionalize an effective, efficient, and outcome based DRRM – CCA with Stakeholders which provides programs aligned with Disaster Preparedness, Prevention and Mitigation, Response, and Recovery and Rehabilitation.

Vision
To be a global model of excellence in Climate Change Adaptation and Disaster Risk Reduction and Management for its integrated DRRM System fostering a sustainable, safe, progressive, adaptive, and resilient Quezon City.

Legal Bases

  • Republic Act 10121 Otherwise Known As The “Philippine Disaster Risk Reduction And Management Act Of 2010”
  • EO 23 s 2010 Organizing The Quezon City Disaster Risk Reduction And Management Council (Qcdrrmc), Redefining Its Functions, Providing For Its Composition And For Other Purposes, Pursuant To R.A. No. 10121.
  • City Ordinance No. SP-2290, Ordinance Creating The Quezon City Disaster Risk Reduction And Management Office (QCDRRMO), Defining Its Composition, Appropriating Funds Thereof And For Other Purposes.

Service Pledge 
Serve with honor, integrity, and professionalism.

Provide adequate information and resolve issues promptly and accurately.

Provide feedback mechanisms and immediately respond to complaints.

Be timely and prompt in delivering our services.

Treat everyone with respect, fairness, dignity, and nondiscrimination.

Attend to all requesting parties who are within the premises of the office prior to the end of official working hours and during lunch breaks.

SERVICES


  1. Operations and Warning Section Services

Emergency Medical Services (EMS) and Search and Rescue (SAR)

Who may avail: Quezon City Constituents and other interested parties

Requirement:

Request letter or phone call

Processing time:

  1. Call through the emergency hotline and accept phone call: 5 minutes
  2. Discussion on incident/s situation and patient’s information: 5 minutes

Management time:

  1. Patients/Incident/s assessment providing immediate care: 10 minutes
  2. Patients transfer to the Hospital: 10 minutes

Ambulance Transfer / Stand By

Who may avail: Quezon City Constituents and other interested parties

Requirement:

Request letter or phone call

Processing time:

  1. Accept and record letters: 5 minutes
  2. Coordination with Hospital, Patient status and fit to travel: 5 minutes 

Management time:

  1. Patients/Incident/s assessment providing immediate care: 10 minutes
  2. Patients transfer to the Hospital: 10 minutes

Request of CCTV Footages

Who may avail: Quezon City Constituents and other interested parties

Requirement:

Request letter or phone call

Processing time:

  1. Accept and record letter: 5 minutes
  2. Approval from the Head, QCDRRMO: 5 minutes
  3. Reviewing / Giving of copies of CCTV footages provided it will not be used for legal purposes: 20 minutes

Inspection of Hazard and Non-Hazard Areas

Who may avail: Quezon City Constituents and other interested parties

Requirement:

Request letter or phone calls

Processing time:

  1. Accept and record letter: 5 minutes
  2. Approve and endorse the request letter to the Operations and Warning Section: 5 minutes
  3. Coordinate with requesting party for pertinent information related to the letter: 5 minutes
  4. Conduct inspection on site and submit report: 1 day
  1. Administrative and Training Section Services

Orientation on Disaster Preparedness
Quezon City Initiatives & Programs
Earthquake Drill Evaluation
Basic First Aid and Basic Life Support
CBDRM Training (Community Based Disaster Risk Management)
ELSAROC Training (Earthquake and Landslide Search and Rescue Orientation Course)
Other trainings and services related to DRR
Basic Boat Handling / Water Search and Rescue (WASAR)

Schedule of Availability of Service:
Monday-Friday 

Who may avail: Quezon City Constituents and other interested parties

Requirements:

  1. Request letter or thru email at QCDRRMO@Quezoncity.gov.ph
  2. Formal Request Letter (scheduled at least 3 days ahead of requested date) and provided there are no previous reports scheduled on the same date

Processing Time: 20 Minutes

  1. Research and Planning Section Services

Request for DRRM-related data and/or materials

Schedule of Availability of Service:
Monday-Friday
8:00 AM – 5:00 PM

Who may avail: General Public

Requirements:

  1. Request letter
    • Full name and affiliation (e.g. school) of the requesting party
    • Purpose
    • Contact details including email of the requesting party
    • List of specific data and template to be requested
  1. Properly accomplished Data Request Form
  2. Other documents, if applicable, such as
    • List of guide question
    • Survey forms

Processing time: 3 Hours and 40 Min

Request for Interview or Study Tour

Schedule of Availability of Service:
Monday-Friday
8:00 AM – 5:00 PM

Who may avail: General Public

Requirements:

  1. Request letter
    • Full name and affiliation or school of the requesting party
    • Purpose
    • Contact details including email of the requesting party
    • Proposed time and schedule of interview or study tour
  2. Other documents, if applicable, such as
    • List of guide question
    • Survey forms

Processing Time: 25 Minutes

Review and Approval of the Barangay Disaster Risk Reduction and Management Plan (BDRRMP)

Schedule of Availability of Service: Monday-Friday

Who may avail: Barangay Officials and authorized individuals

Requirements: 

  1. Proposed Barangay Disaster Risk Reduction and Management Plan for the upcoming year
  2. One (1) copy of approved BDRRMP of the previous year (and the current year, if the request pertains to a review of the amended BDRRMP)
  3. Annual report on the utilization of the BDRRMP fund of the previous year with a copy of the inventory purchased equipment and conducted trainings/seminar charged against the BDRRM fund
  4. Legal instrument adopting the BDRRMP (e.g. Executive Order, Resolution)
  5. Legal instrument creating BDRRMP Committee
  6. Hazard, Vulnerability and Risk Assessment 
  7. The HVRA with the evacuation and hazard maps should be updated at least every three (3) years (i.e. population, recommendations, and community-initiated efforts)

Processing time: 1 Hour

PROGRAMS


COVID RESPONSE

  1. Disinfection and Cleaning Operations Against Spread of COVID-19
    In the battle against time to prevent community spread of COVID-19, QCDRRMO, in partnership with volunteer  firefighting groups and the Bureau of Fire Protection, disinfects outdoor and indoor spaces, building facades, healthcare and quarantine facilities, and public buildings on daily basis as part of its response against COVID-19.

    The daily disinfection and cleaning operations are supported by a standard protocol established by the city based on official guidelines issued by the Department of Health and the World Health Organization.
DISINFECTION OPERATIONS BY THE QCDRRMO ACROSS THE CITY

  1. “New Normal” Preparedness for the Rainy Season and in Fire Situation
    As a Gawad KALASAG awardee, QCDRRMO leads the effort to review its preparedness measures for the rainy season and response protocols for fire situations and thus adopted a set of “New Normal” protocols for strengthening the capacities of communities to anticipate, cope, and recover from possible losses and adverse impacts in emergencies during the rainy season and in fire situations.
  1. Free, Safe, and Secure Transit of COVID-19 Patients
    Since the beginning of the pandemic, the City Government through QCDRRMO has been transporting suspected and confirmed COVID-19 cases to and from homes, hospitals, and community caring facilities. In addition to the transportation services provided by the Barangay Health Emergency Response Teams (BHERTS), QCDRRMO provides free ambulatory services around the clock to ensure safe transit for suspected and confirmed COVID-19 cases and prevent further transmission among patients.
  1. Logistics
    Since February 2020, aside from being the Training Facility of QCDRRMO, the Regional Evacuation Center has also been the hub for the City’s logistical supplies to effectively respond to COVID-19. The Logistics and Training Section provides support to all the offices in the City Government, QC-Owned Hospitals, 142 Barangays (which includes Special Concerned Area Lockdown), Isolation Facilities, Community Based Testing Sites, Vaccination Sites, National Government Offices, and Private Institutions.

MAINSTREAMING DRRM

  1. Drainage Masterplan
    QCDRRMO leads the partnership with the University of the Philippines – Resilience Institute in developing a Drainage Master Plan (DMP) for the City. The DMP project seeks to develop and select the best solutions, such as physical modifications and upgrades, necessary for drainage and flood management improvements in Quezon City.

    The DMP covers all of the City’s 142 Barangays, and integrates all 44 tributaries and five major river systems that pass through the City’s jurisdiction with the man-made drainage systems built by the various Government agencies involved with drainage and roadworks. It is noted that the DMP also covers flooding and other drainage challenges experienced at the City’s borders with its adjacent LGUs.
  1. Barangay DRRM Plan Mentoring
    The QCDRRM Council is recognized as leading the country for two (2) years in a row in terms of DRRM- CCA. The City leads by example to other LGUs in terms of proactiveness in DRRM and in building resilience for the communities. In keeping up with this standard, the QC DRRM Office ensures that Barangay DRRM Committees within the city are also able to keep a certain standard in DRRM to effectively anticipate, cope, and recover from the impacts of emergency occurrences and disasters at the local level. QCDRRMO mentors the BDRRMCs through quality-based local DRRM planning and budgeting so that they may be able to efficiently carry out their responsibilities and duties in preparing for any hazard.
  1. Contingency Planning
    QCDRRMO initiated the formulation of Contingency Planning to strengthen the City’s resilience against natural or human-induced disasters by identifying the vision, policy framework, and strategies capitalized on disaster risk reduction and management in Quezon City. The Contingency Plan details the standard response operations during a worst-case scenario for hazards such as earthquake, flooding, and stampede, following the prescribed revised guidelines of the Office of the Civil Defense.
  1. Public Service Continuity Planning
    QCDRRMO developed a Public Service Continuity Plan consisting of internal capacities and recovery requirements, as well as providing operational actions, processes, and strategies that will be carried out by Offices and Departments under the local government of Quezon City in case a disruption on government practices, system, and/or processes occurs.
  1. Facilitating Risk Assessments
    The conduct of Risk Assessment within the Local Government, particularly in barangays, are regularly facilitated and supervised by QCDRRM Office alongside its partners in the Prevention and Mitigation Committee. 
  1. LDRRM Planning
    The preventive approach serves as a reference for the development of the City’s Local Disaster Risk Reduction and Management Plan (LDRRMP) and the implementation of disaster risk reduction and management at local level
  1. Training Efforts
    The QCDRRMO organizes and conducts trainings, orientations, and knowledge management activities on DRRM at the local level. Since its establishment in 2015, the QCDRRMO has led in the implementation of the training program for DRRM in the communities and city government, along with spearheading the conduct of earthquake drills across the city, honing communities on their preparedness for earthquake hazards.
  1. Contribution to Plans of Other Cities
    QCDRRMO conducted a Community-Based Risk Reduction and Management (CBDRRM) Workshop in 2019. The said training was attended by different barangay personnel and community people from different cities in Metro Manila. The workshop aimed to teach the participants of the workshop the importance of CBDRRM in the community and equip them with basic knowledge of the CBDRRM and how to cascade the knowledge they acquired in their respective communities.
Participants of the CBDRRM Planning Workshop: March 20-22 and 27-29, 2019

GUIDES


Department Directory


Mr. Karl Michael E. Marasigan, MPA
Head, QCDRRMO
8988-4242 loc. 8038
Myke.Marasigan@quezoncity.gov.ph

SectionsOfficer NameOffice AddressContact Information
Emergency Operations Center Angelo F. Padua
Local Disaster Risk Reduction and Management Assistant / In-Charge 
3rd floor, DRRM Building, Kalayaan Ave. Diliman, Quezon City988-4242 Loc. 7245
QCDRRMO@quezoncity.gov.ph.
Finance & Administration Section Mr. Edward N. Castillo, Jr., MPA
Local Disaster Risk Reduction and Management Officer III / In-Charge
2nd floor, DRRM Building, Kalayaan Ave. Diliman, Quezon City8988-4242 loc. 8038
QCDRRMO@quezoncity.gov.ph
Logistics & Training Section Ms. Ma. Cinderella A. Garcia, MGM
Local Disaster Risk Reduction and Management Officer III / In-Charge
2nd floor, Regional Evac Center/ Disaster Training Center, Fairview Barangay Complex Dahlia Avenue, Barangay Fairview Quezon City8988-4242 loc. 8038
qcdrrmo@quezoncity.gov.ph, 
Operations & Warning Section Mr. Erwin Carlos N. Valdez, RN, MPA
Local Disaster Risk Reduction and Management Officer II / In-Charge
2nd floor, DRRM Building, Kalayaan Ave. Diliman, Quezon City8928-4396
qcdrrmo@quezoncity.gov.ph, 
Research & Planning Section EnP Ma. Bianca D. Perez, MPA
Local Disaster Risk Reduction and Management Officer III / In-Charge
2nd floor, DRRM Building, Kalayaan Ave. Diliman, Quezon City8710-1469 8988-4242
qcdrrmo@quezoncity.gov.ph, 

SPOTLIGHT


NON-COVID INCIDENT RESPONSE

  1. IRISE-UP (INTELLIGENT, RESILIENT & INTEGRATED SYSTEMS FOR THE URBAN POPULATION)
    The iRISE-UP is the QCDRRMO’s integrated ICT solution that integrates monitoring systems of the City’s early warning devices, remote sensors, data loggers, and field equipment dedicated for monitoring of water levels in the rivers and observation of weather parameters such as rainfall amount, temperature, pressure, humidity. The system includes the collection and processing of data from early warning devices, remote sensors, data loggers, and field equipment dedicated for monitoring of water levels in the rivers and observation of weather parameters such as rainfall amount, temperature, pressure, humidity through the use of state-of-the-art Geographic Information Systems (GIS) Technologies and an IP-based public paging and alarm system.
SNAPSHOT OF THE CITY’S COVID-19 DASHBOARD
  1. INCIDENT RESPONSE BY QCDRRMO OPERATIONS AND WARNING SECTION
    The Operations and Warning section is in-charge of all matters related to early warning systems, coordination of DRRM activities, and handling of all kinds of emergency services within the city’s jurisdiction.

    Since its establishment, the QCDRRMO has demonstrated its capability to handle emergency operations and disaster response. In normal situations in which disaster response is not required from the Office, the QCDRRMO Rescue provides 24/7 emergency medical services and consequence management to incidents reported through the QC 122 hotline.

GAWAD KALASAG

The Gawad Kalasag Seal is a mandatory assessment of LDRRM Councils and Offices of provinces, cities and municipalities in the entire country. The GK Seal was cancelled in May 2021, citing the continuing pandemic and to give due consideration on the COVID-19 response functions of the primary implementors of the GK which are the Local LDRRM Councils.

Despite the cancellation of the said assessment, Quezon City was still able to comply. QCDRRMO will thus use this Certification of Compliance in the Seal of Good Local Governance which has included the GK Seal as among its indicators for assessment for good governance. The results of the assessment under the GK Seal shall also be used by the QCDRRMO to provide standards, guidance and directions in ensuring and sustaining efforts in implementing comprehensive DRRM-CCA programs.

DOWNLOADABLE FORMS


Data Request Form

Resources


QCDRRMO Citizen's Charter 2020
Quezon City Risk Atlas - January 6, 2014
Disaster Risk Reduction and Management Plan 2021-2027