Quezon City Protection Center

Office Hours:
Mondays – Fridays
8:00 am – 5:00 pm without noon break



The Quezon City Protection Center for Victims of Gender-Based Violence and Abuse (QCPC) is a one-stop crisis center that provides a multi-disciplinary approach to the needs of women, children, lesbians, gays, bisexuals and transsexuals (LGBTQIA+) who are victims of violence and abuse.  It facilitates a more holistic and effective response to case management and provides comprehensive programs and services for the healing, recovery, rehabilitation, and reintegration of victim-survivors and their families.  It provides a multitude of critical care and services – social work intervention, medical, legal, safety, psychosocial, and economic – under one roof.  

To provide a one-stop crisis center with a multi-disciplinary approach in quality care and treatment for victim-survivors of abuse, violence, and exploitation and their families. QCPC is also committed to empowering the community to respect and protect the rights of women, children, lesbians, gays, bisexuals, transsexuals through information campaign and education.

A City that respects the rights of women, children, lesbians, gays, bisexuals, transsexuals, and protects them from all forms of abuse, violence and exploitation.

Legal Bases

The Quezon City (QC) Protection Center for Victims of Gender-Based Violence and Abuse responds to the following laws and provisions:

  • UN Convention on the Elimination of Discrimination Against Women 
  • UN Convention on the Rights of the Child 
  • The 1987 Constitution of the Republic of the Philippines
    Section 3. The State shall defend the right of children to assistance, including proper care and nutrition, and special protection from all forms of neglect, abuse, cruelty, exploitation, and other conditions prejudicial to their development.
  • Republic Act 9710 or the Magna Carta of Women 
  • The Child and Youth Welfare Code (PD 603)
  • Republic Act 7610 or the Special Protection of Children against Child Abuse, Exploitation and Discrimination Act
  • Republic Act 9262 or the Anti-Violence against Women and Children Act
  • RA 8505 or the Rape Victim Assistance and Protection Act
  • SP-1401, S-2004, or the Quezon City Gender and Development Code
    “Section 12 mandates the comprehensive support to women-survivors of violence.”
  • Quezon City Ordinance S-566, S-1997
    The Ordinance designates a portion of the Quezon City General Hospital as a “Crisis Center for Battered Women.”
  • Quezon City Ordinance SP-2191, S-2012
    “Creating a Quezon City Protection Center for Women, Children, Lesbians, Gays, Bisexuals, and Transgenders who are victims/survivors of violence and abuse, adopting a comprehensive program thereof, and for other purposes”

Service Pledge
We will comply with the legal mandates and requisites of the Magna Carta of    Women, Quezon City Gender and Development Code, and other related laws. 

We will ensure sensitive and responsive services is provided by the personnel in the Protection Center for victim-survivors of gender-based violence 

We will protect our clients by upholding the confidentiality of cases handled in the center and guarantee their safety thru the center’s aftercare and shelter program.


Medical Service

All victim-survivors receive complete medical service in the form of medico-legal examination including the conduct of forensic rape kits, acute medical treatment, minor surgical treatment, monitoring and follow-up.

Upon informed consent, victims of gender-based violence undergo medical tests to rule out any reproductive tract infection (RTI), sexually transmitted infection (STI), and HIV/AIDs within a week after admission. In case a victim-survivor is infected, a referral for further treatment to an appropriate medical facility should be undertaken.

Psychological/Psychosocial Services

This refers to the administration of a series of psychological tests to determine the IQ, aptitude, interests, and emotional state of the victim as a basis for determining the most appropriate intervention that will facilitate healing and recovery of the victim-survivor.

Counseling Services

This intervention focuses on assisting the victim-survivor to process the painful experience and feelings of anger, grief, anxiety, embarrassment, and others.  The also helps the victim-survivor cope with the trauma and stress with the end goal of healing and recovery.  This includes individual counseling, group therapy, family counseling, play therapy, and other related activities.

Legal Counseling

This refers to the provision of legal counseling to victim-survivors and their families.  The legal adviser of the Protection Center explains to the victim-survivors all possible legal measures in pursuing a case in court against the perpetrator.  This service also provides referral services to the Prosecutor’s Office and Public Attorney’s Office in Quezon City and other institutions providing legal services.

QC Temporary Shelter (QC Bahay Kanlungan)

Quezon City formally opened on November 27, 2020 the “Bahay Kanlungan”, a temporary shelter for abused women, children, and members of the LGBTQ (lesbian, gay, bisexual, transgender, and queer).

“Bahay Kanlungan” is a temporary shelter for abused women, children, and members of the LGBTQIA+ community.

After-care Services

This refers to services that support the other psychosocial needs of the victim and their family.  These include educational support or scholarships, livelihood training, parent effectiveness seminars, and others.


Leading the Advocacy

Since December 2011, the QCPC has expanded its scope and programs. As Quezon City is a major urban metropolis to which migrants are constantly moving, the QCPC has, in fact, catered not only to residents of the city, but also those from nearby cities and provinces. The QCPC handles various cases including but not limited to domestic violence, child abuse, rape, sexual harassment, and discrimination against LGBTQIA+ people. In fact, the QCPC has already assisted 1,793 clients/victims of physical and sexual abuse composed of women, children, and LGBTQIA+ individuals. By age, 39.12% of its clients are 19-40 years old. Child victims range from 5-18 years old, and their numbers have significantly risen from 2014 to the present. 

Economic Empowerment 

Based on records, most of the victims still opt not to file charges against their perpetrators or leave the abusive condition due to their respective families’ financial situations.  For this reason, the QCPC provides livelihood and educational assistance to its clients to give them more options and choices that can enable them to break free from the cycle of violence and abuse. 

The QCPC has also assisted 40 clients become self-sufficient by including them in the mayor’s sari-sari store program that affords them with P10,000.00 worth of goods and micro-business management training.  To date, these livelihood beneficiaries continue to operate their own sari-sari stores, providing them additional daily income estimated between P200.00–P500.00. The QCPC deems it important for its clients to experience self-fulfillment and financial freedom/independence for them to eventually achieve economic empowerment. 

Quezon City Protection Center has also assisted 40 clients to become self-sufficient by including them in the Tindahan ni Ate Joy sari-sari store program that affords them with P10,000.00 worth of goods.

Legal Assistance

For the 69 victims (4%) who decided to file cases against their perpetrators, the QCPC has provided assistance starting with legal advice from its in-house lawyer to filing in police stations and court. At present, six perpetrators have been arrested, eighteen cases are still undergoing trial, while 2 cases are still awaiting court decision.   

Quezon City Protection Center has provided assistance starting with legal advice from its in-house lawyer to filing in police stations and court.

Gender and Development Leadership

As the QCPC continues its services for abused women, children, and LGBTs, the Philippine Commission on Women (PCW), which developed the Gender and Development (GAD) Local Center, selected the Quezon City Protection Center as one of the seven Certified Local Learning Hubs of LGUs last 2019. This program aims to institutionalize the sharing and replication of local experiences, and showcase GAD-related innovations to initiate and/or strengthen gender mainstreaming efforts. 

The QCPC also helps the barangays in assisting VAWC clients in providing services they lack such as counseling, legal and police assistance, and endorsement to temporary shelters. 

With the impact of the QCPC alongside other efforts of the city to uplift the quality of life for women, Quezon City has become known as a gender-friendly and progressive city. It has been designated as one of the UN Women’s Safe Cities and acknowledged as one of the World Bank’s Safe Cities for Women.


The Quezon City Protection Center’s services may be availed through the assistance and referrals of GAD Focal Persons and BCPC and VAWC Desk of every Barangay in Quezon City, QC Police Station, and Non-government Organizations. 

You must be assisted and issued with a referral letter or, if applicable police statement.  These are necessary documentation for records and reports purposes which are important to case management monitoring.  Walk-in clients are also served in QCPC.   Our center is located inside the compound of the Quezon City General Hospital and Medical Center, Seminary Road, Barangay Bahay Toro, Quezon City.


  1. If the victim-survivor is referred to the QCPC, the interview shall be done by the Registered Social Worker (Ms. Joceline C. Basconcillo, RSW) or an authorized officer of the QCPC. The proper Intake Forms should be accomplished. Assisting Barangay VAWC officer or Police officer, as much as possible should bring with them a filled up Referral Letter
  2. The victim-survivors should undergo psycho-social counselling. Psychiatric and/or Psychological evaluation and treatment should be extended, if necessary.  
  3. The physician should be notified and conduct  history and physical examination and collect physical evidence and specimen using the QCPC Medical Intake Sheet, Medical Exam & Diagnosis Form, and Consent Form available at the QCPC or QCGHMC Emergency Room (ER). 
  4. If the victim-survivor is not assisted by any police station, a detailed Police at the QCPC will assist in the drafting of sworn statement.  If assisted by a police  station, the detailed Police at QCPC will review the sworn statement and make recommendations to the victim-survivor to strengthen the complaint and after which, assist the victim-survivor in filing the case.

Department Directory

Ms. Janete R. Oviedo
7006-1513; 8863-0800 local 618
[email protected]

DivisionsOfficer NameOffice AddressContact Information
Counseling and Case Intake Unit

Ms. Joceline Basconcillo
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]
Medical UnitDr. Elsie Callos
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City7006-1513; 8863-0800 local 618
[email protected]
Legal and Investigation Unit
Atty. Clara Rita Padilla
PMsg Joyce Penaflor
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]
Administrative UnitTabitha C. Gabriel
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City7006-1513; 8863-0800 local 618
[email protected]


Header text

The new Bahay Kanlungan shelter facility which was reopened on December 17, 2022 has 20 beds dedicated for women, children and LGBTQ members. More than the structure, those who will be accommodated at the Bahay Kanlungan will be given psychological interventions. Victims would be able to talk to social workers, policemen, and lawyers, in case they want to file charges against their perpetrators. Victims can stay inside the shelter for up to 12 weeks while they undergo different processes. Before going back to the community, they will also undergo a livelihood program.


QCPC Citizen Charter 2022
QCPC Citizen Charter 2023

Last updated on August 2nd, 2023