Quezon City Protection Center

  • QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay Toro, Quezon City 1106
  • 7006-1513, 8863-0800 Loc. 618
  • [email protected]

Office Hours:
Mondays – Fridays
8:00 am – 5:00 pm



The Quezon City Protection Center for Victims of Gender-Based Violence and Abuse is a one-stop crisis center that provides a multi-disciplinary approach to the needs of women, children, lesbians, gays, bisexuals, and transsexuals (LGBT) who are victims of violence and abuse.  It facilitates a more holistic and effective response to case management and provides comprehensive programs and services for the healing, recovery, rehabilitation, and reintegration of victim-survivors and their families.  It provides a multitude of critical care and services – social work intervention, medical, legal, safety, psychosocial, and economic – under one roof.


Committed to providing a one-stop-shop crisis center with a multi-disciplinary approach to quality care and treatment for victim-survivors of abuse, violence, and exploitation and their families. It is also committed to empowering the community to respect and protect the rights of women, children, lesbians, gays, bisexuals, and transsexuals through information campaigns and education.


Envisions a city that respects the rights of women, children, lesbians, gays, bisexuals, and transsexuals, and protects them from all forms of abuse, violence, and exploitation.

Legal Bases:

The Quezon City (QC) Protection Center for Victims of Gender-Based Violence and Abuse responds to the following laws and provisions:

  • UN Convention on the Elimination of Discrimination Against Women 

An international declaration of the rights of women ratified by the Philippine Government in August 1981 which “defines what constitutes discrimination against women and sets up an agenda for national action to end such discrimination” including the establishment of public institutions to ensure the effective protection of women against discrimination and ensure elimination of all forms of discrimination against women.”

  • UN Convention on the Rights of the Child 

An international instrument that recognizes the full rights of children ratified by the Philippine Government in July 1990 which recognizes and upholds the inherent dignity and harmonious development of every child including developing and undertaking actions and policies that would protect and ensure that the rights of children to survival, development, protection, and participation are respected. 

  • The 1987 Constitution of the Republic of the Philippines 

Section 3. The State shall defend the right of children to assistance, including proper care and nutrition, and special protection from all forms of neglect, abuse, cruelty, exploitation, and other conditions prejudicial to their development.

  • Republic Act 9710 or the Magna Carta of Women 

Section 9 states that all women shall be protected from all forms of violence and that agencies of government shall give priority to the defense and protection of women against gender-based offenses and help women attain justice and healing.  Sec. 9 also mandates the establishment of a violence against women’s desk in every barangay to ensure that violence against women cases is fully addressed in a gender-responsive manner.

Section 31 states that women in especially difficult circumstances (WEDC) shall be provided with services and interventions as necessary such as but not limited to, the following: temporary and protective custody, medical and dental services, psychological evaluation, counseling, psychiatric evaluation, legal services, productivity skills capacity-building, livelihood assistance and job placement, financial assistance, and transportation assistance.    

  • The Child and Youth Welfare Code (PD 603)

Article 3, Section 10 states that every child has the right to the care, assistance, and protection of the State, particularly when his parents or guardians fail or are unable to provide him with his fundamental needs for growth, development, and improvement.

  • Republic Act 7610 or the Special Protection of Children against Child Abuse, Exploitation and Discrimination Act

Section 2 mandates the protection and rehabilitation of children gravely threatened or endangered by circumstances which affect or will affect their survival and normal development, and over which they have no control.

  • Republic Act 9262 or the Anti-Violence against Women and Children Act

Section 40 mandates the provision of temporary shelters, counseling, psycho-social services, and/or, recovery, rehabilitation programs, and livelihood assistance. 

  • RA 8505 or the Rape Victim Assistance and Protection Act

Section 3 orders the establishment in every province and city of a rape crisis center located in a government hospital, health clinic, or in any other suitable place that will provide psychological counseling, medical and health services including medico-legal examination, free legal assistance, and privacy and safety for victims.

  • Quezon City Ordinance No. SP-1401, S-2004 or the Quezon City Gender and Development Code

Section 12 mandates the comprehensive support for women survivors of violence.

  • Quezon City Ordinance S-566, S-1997

The Ordinance designates a portion of the Quezon City General Hospital as a “Crisis Center for Battered Women.”

  • Quezon City Ordinance SP-2191, S-2012 

Creating a Quezon City Protection Center for Women, Children, and Lesbians, Gays, Bisexuals, and Transgenders who are victims/survivors of violence and abuse, adopting a comprehensive program thereof and for other purposes

Service Pledge

We will comply with the legal mandates and requisites of the Magna Carta of    Women, Quezon City Gender and Development Code, and other related laws. 

We will ensure sensitive and responsive services are provided by the personnel in the Protection Center for victim-survivors of gender-based violence 

We will protect our clients by upholding the confidentiality of cases handled in the center and guarantee their safety thru the center’s aftercare and shelter program.


Medical Service

  1. medico-legal examination including the conduct of forensic rape kits, acute medical treatment, minor surgical treatment, monitoring, and follow-up.
  2. Upon informed consent, victims of gender-based violence should undergo medical tests to rule out any reproductive tract infection (RTI), sexually transmitted infection (STI), and HIV/AIDs within a week after admission.  In case a victim-survivor is infected, a referral for further treatment to an appropriate medical facility should be undertaken.

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Psychological/Psychosocial Services

This refers to the administration of a series of psychological tests to determine the IQ, aptitude, interests, and emotional state of the victim as a basis for determining the most appropriate intervention that will facilitate healing and recovery of the victim-survivor. 

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Counseling Services

This intervention focuses on assisting the victim-survivor process through the painful experience and feelings of anger, grief, anxiety, embarrassment, and others.  The intervention also helps the victim-survivor cope with the trauma and stress with the end goal of healing and recovery.  This intervention includes individual counseling, group therapy, family counseling, play therapy, and other related activities.

Legal Counseling

This refers to the provision of legal counseling to victim-survivors and their families.  The legal adviser of the Protection Center explains to the victim-survivors all possible legal measures in pursuing a case in court against the perpetrator.  This service also provides referral services to the Prosecutor’s Office and Public Attorney’s Office in Quezon City, and other institutions providing legal services. 

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QC Temporary Shelter (QC Bahay Kanlungan)

Quezon City formally opened on November 27, 2020, the “Bahay Kanlungan”, a temporary shelter for abused women, children, and members of the LGBTQ (lesbian, gay, bisexual, transgender, and queer).


After-care Services

This refers to services to support the other psychosocial needs of the victim and her or his family.  Services include educational support or scholarships, livelihood training, parent effectiveness seminars, and others. 

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Leading the Advocacy 

Since December 2011, the QCPC has expanded its scope and programs. As Quezon City is a major urban metropolis to which migrants are constantly moving, the QCPC has, in fact, catered not only to residents of the city, but also those from nearby cities and provinces. The QCPC handles various cases including but not limited to domestic violence, child abuse, rape, sexual harassment, and discrimination against LGBTQIA+ people. In fact, the QCPC has already assisted 1,793 clients/victims of physical and sexual abuse composed of women, children, and LGBTQIA+ individuals. By age, 39.12% of its clients are 19-40 years old. Child-victims range from 5-18 years old, and their numbers have significantly risen from 2014 to the present.

Economic Empowerment

Based on records, most of the victims still opt not to file charges against their perpetrators or leave the abusive condition due to their respective families’ financial situations.  For this reason, the QCPC provides livelihood and educational assistance to its clients to give them more options and choices that can enable them to break free from the cycle of violence and abuse. 

The QCPC has also assisted 40 clients to become self-sufficient by including them in the mayor’s sari-sari store program that affords them with P10,000.00 worth of goods and micro-business management training.  To date, these livelihood beneficiaries continue to operate their own sari-sari stores, providing them additional daily income estimated between P200.00–P500.00. The QCPC deems it important for its clients to experience self-fulfillment and financial freedom/independence for them to eventually achieve economic empowerment. 

Quezon City Protection Center has also assisted 40 clients to become self-sufficient by including them in the Tindahan ni Ate Joy sari-sari store program that affords them P10,000.00 worth of goods.

Legal Assistance

For the 69 victims (4%) who decided to file cases against their perpetrators, the QCPC has provided assistance starting with legal advice from its in-house lawyer to filing in police stations and court. At present, six perpetrators have been arrested, eighteen cases are still undergoing trial, and 2 cases are still awaiting a court decision.   

Quezon City Protection Center has provided assistance starting with legal advice from its in-house lawyer to filing in police stations and court.

Gender and Development Leadership

As the QCPC continues its services for abused women, children, and LGBTs, the Philippine Commission on Women (PCW), which developed the Gender and Development (GAD) Local Center, selected the Quezon City Protection Center as one of the seven Certified Local Learning Hubs of LGUs last 2019. This program aims to institutionalize the sharing and replication of local experiences and showcase GAD-related innovations to initiate and/or strengthen gender mainstreaming efforts. 

The QCPC also helps the barangays in assisting VAWC clients in providing services they lack such as counseling, legal and police assistance, and endorsement to temporary shelters. 

With the impact of the QCPC alongside other efforts of the city to uplift the quality of life for women, Quezon City has become known as a gender-friendly and progressive city. It has been designated as one of the UN Women’s Safe Cities and acknowledged as one of the World Bank’s Safe Cities for Women.


The Quezon City Protection Center’s services may be availed through the assistance and referrals of GAD Focal Persons and BCPC and VAWC Desk of every Barangay in Quezon City, QC Police Station, and Non-government Organizations. 

You must be assisted and issued with a referral letter or, if applicable police statement.  These are necessary documents for records and reports purposes which are important to case management monitoring.  Walk-in clients are also served in QCPC.   Our center is located inside the compound of the Quezon City General Hospital and Medical Center, Seminary Road, Barangay Bahay Toro, Quezon City.


  1. If the victim-survivor is referred to the QCPC, the interview shall be done by the Registered Social Worker (Ms. Joceline C. Basconcillo, RSW) or an authorized officer of the QCPC. The proper Intake Forms should be accomplished. Assisting Barangay VAWC officers or Police officers, as much as possible should bring with them a filled-up Referral Letter. 
  2. The victim-survivors should undergo psycho-social counseling. Psychiatric and/or Psychological evaluation and treatment should be extended, if necessary.  
  3. The physician should be notified and conduct a history and physical examination and collect physical evidence and specimen using the QCPC Medical Intake Sheet, Medical Exam & Diagnosis Form, and Consent Form available at the QCPC or QCGHMC Emergency Room (ER). 
  4. If the victim-survivor is not assisted by any police station, a detailed Police at the QCPC will assist in the drafting of a sworn statement.  If assisted by a police station, the detailed Police at QCPC will review the sworn statement and make recommendations to the victim-survivor to strengthen the complaint and after which, assist the victim-survivor in filing the case.

Department Directory

Ms. Janete R. Oviedo
7006-1513, 8863-0800 local 618
[email protected]

DivisionsOfficer NameOffice AddressContact Information
Counseling and Case Intake Unit
Ms. Joceline Basconcillo
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]
Medical UnitDr. Elsie Callos
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]
Legal and Investigation Unit
Atty. Clara Rita Padilla
PMsg Joyce Penaflor
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]
Administrative Unit
Ms. Tabitha C. Gabriel
QC General Hospital Medical Center compound, Seminary Road, Barangay Bahay  Toro, Quezon City
7006-1513; 8863-0800 local 618
[email protected]


QC Protection Center 2022

Last updated on September 28th, 2022