iReport FAQs (English)
What is iReport?
iReport is an online reporting platform for concerns and complaints within Quezon City. It features a dedicated web portal to monitor the progress and response time of the concerned departments.
Where can users access iReport?
iReport can be accessed by clicking “File a Report” under the Quick Access Services on the homepage of the official Quezon City Government website and the QCitizen app.
Is iReport free of charge?
Yes, iReport is completely free of charge. Users only need a stable internet connection or data to file a concern.
Do users need a QC eServices account to use iReport?
A QC eServices account is not required to use the iReport platform, which can be used even as a guest. Only a valid email address where the verification code (OTP) can be sent is needed. Once the login has been verified, reports can be submitted.
Can non-residents use iReport?
Yes, non-residents of Quezon City may submit concerns through the iReport platform, provided that the incident or concern occurred within Quezon City.
How can iReport users be assured of data privacy?
Users can be assured that their personal information will never be posted publicly. Only information necessary for the processing and resolution of the concern will be collected.
What types of incidents can be reported in the iReport?
During the initial launch of iReport in its beta stage, only eight types of incidents may be reported through the platform: busted streetlights, clogged drainage, illegal gambling, illegal parking, illegal structure, no business permit, potholes, and uncollected residential garbage. Additional incident categories will be introduced in future system upgrades.
What if the concern is not listed in the incident type?
The types of incidents that may be reported through the iReport will gradually expand. If the concern is not yet available on the platform, QCitizens and concerned individuals are encouraged to contact Helpline 122 instead. Through Helpline 122, all concerns and reports related to the Quezon City Local Government Unit may be properly received and acted upon.
Can users edit or cancel their reports once submitted?
Submitted reports can no longer be edited or canceled. Users are encouraged to save their reports as drafts if the information is incomplete or if they are not yet ready to formally submit it.
What happens to reports after clicking Submit Report?
Once “Submit Report” is clicked, the concern will automatically be forwarded to the assigned office responsible for handling the particular incident. The assigned office will then validate, take appropriate action, and resolve the concern.
How long is the standard response time?
All concerns received through iReport are considered high priority. As such, the assigned departments are given 72 hours, or three days, to take action on the report. While some concerns, particularly those involving infrastructure, may require a longer period to fully resolve, users may rest assured that they will receive an update on their report within 72 hours.
What can be expected from the iReport in the future?
QCitizens and non-resident users can expect continuous upgrades and enhancements. In the future, users can look forward to additional incident categories, improved platform features, and a more streamlined reporting experience. These developments aim to make reporting more accessible, efficient, and responsive to the needs of QCitizens and stakeholders.
iReport FAQs (Filipino)
Ano ang iReport?
Ang iReport ay isang online reporting platform kung saan pwedeng ipadala ang hinaing o reklamo. Maaaring i-monitor dito ang update at bilis ng pag-aksyon ng mga tanggapan.
Saan maaaring i-access ang iReport?
Maaaring ma-access ang iReport sa pamamagitan ng pag-click sa “File a Report” sa ilalim ng Quick Access Services sa homepage ng opisyal na website ng Quezon City Government at sa QCitizen app.
May bayad po ba ang paggamit ng iReport?
Completely free of charge ang paggamit ng iReport. Kailangan lamang ng stable internet connection o data upang makapag-file ng concern.
Kailangan ba ng QC eServices account para magamit ang iReport?
Hindi kailangan ng QC eServices account upang magamit ang iReport. Maaari ring mag-report bilang Guest. Kailangan lamang ng valid na email address kung saan maipapadala ang verification code (OTP). Kapag na-verify na ang login, maaari nang magsumite ng report bilang Guest.
Maaari bang gumamit ng iReport ang mga hindi residente ng Quezon City?
Oo, maaaring magsumite sa iReport kahit hindi residente ng Quezon City, basta’t ang insidente o concern ay naganap sa loob ng Quezon City.
Paano masisiguro ng mga gumagamit ng iReport na ligtas ang anumang impormasyong isusumite nila?
Makakatiyak ang users na ang kanilang personal na impormasyon ay hindi kailanman ilalantad sa publiko. Tanging ang mga impormasyong kinakailangan lamang para sa pagproseso at pagresolba ng concern ang kokolektahin at gagamitin.
Ano ang mga uri ng insidente na maaaring i-report sa iReport?
Walong uri ng insidente pa lamang ang maaaring i-report sa launch at beta stages ng iReport. Ito ang: busted streetlights, clogged drainage, illegal gambling, illegal parking, illegal structure, no business permit, potholes, and uncollected residential garbage. Madagdagan pang mga kategorya ng insidente sa mga susunod na system upgrades.
Paano kung hindi nakalista ang concern sa mga pagpipiliang uri ng insidente?
Paunti-unting dinadagdagan ang mga uri ng insidenteng maaaring i-report sa iReport platform. Kung wala pa ang gustong isangguni sa platform, makipag-ugnayan sa Helpline 122. Sa pamamagitan ng Helpline 122, ang lahat ng concerns at reports na may kaugnayan sa Quezon City Local Government Unit ay maayos na matatanggap at mabibigyan ng kaukulang aksyon.
Maaari bang i-edit o i-cancel ang report pagkatapos itong maisumite?
Hindi na maaaring i-edit o i-cancel ang naisumiteng report kaya mahalagang i-Save as Draft muna ito kung hindi pa kumpleto o hindi pa handang mag-submit ng report.
Ano ang mangyayari sa report pagkatapos ma-click ang Submit Report?
Kapag na-click na ang “Submit Report,” ang report ay automatic na maipapasa sa assigned office na responsable sa partikular na incident type. Ang nasabing tanggapan ang magsasagawa ng beripikasyon, aaksyon sa concern, at tutugon upang maresolba nito.
Mayroon bang standard response time para sa bawat concern?
Dahil considered as High priority ang lahat ng natatanggap na concerns sa iReport, mayroong 72 hours or tatlong araw ang assigned departments na askyunan ang report. Mayroong ibang concerns tulad ng may kinalaman sa imprastraktura na kinakailangan ng mas mahabang oras upang maresolba ngunit makakasiguro po ang users na makakatanggap sila ng update mula sa assigned office tungkol sa kanilang report sa loob ng 72 hours.
Ano ang maaaring asahan ng users mula sa iReport sa mga susunod na updates?
Maaaring asahan ng mga QCitizens at mga non-resident users ang tuloy-tuloy na upgrades at enhancements. Inaasahang madaragdagan pa ang incident types na maaaring i-report, mapapabuti ang features ng platform, at mas magiging maayos at streamlined ang proseso ng pag-uulat. Layunin ng mga pagbabagong ito na gawing mas accessible, efficient, at tutugon sa pangangailangan ng mga QCitizens at iba pang stakeholders ang serbisyo ng iReport.
