QC DBO changes conventional procedures under ‘new normal’

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QC DBO changes conventional procedures under ‘new normal’

The Quezon City Department of Building Official (DBO) has modified its conventional procedures to adapt to the “new normal” and help prevent the spread of the coronavirus disease 2019 (COVID-19).

Mayor Joy Belmonte said the DBO has devised an online application and appointment system for permit applications and processing to limit public contact amid the pandemic.

"The innovation is intended to limit the number of people visiting the DBO for the physical submission of building plans and other pertinent documents," said Belmonte.

According to DBO head Atty. Dale Perral, a permit applicant can secure an appointment, and have their permit processed and approved with just a few taps on their electronic gadget through dbo-af.quezoncity.gov.ph.

As an added safety measure, Perral said building plans and documents that are required to be physically submitted will undergo disinfection procedures using Germicidal Ultraviolet (UV) Light or UV-C spectrum.

“No document shall be received without undergoing the said disinfection procedure,” said Perral.

As part of DBO’s quasi-judicial functions, Perral said all complaints pertaining to possible violations of the National Building Code of the Philippines (PD 1096) are now subject to summary procedures similar to the summary rules of the Rules of Court.

“After the necessary ocular inspections are conducted, concerned parties will be required to submit their respective Position Papers thereafter, the issues shall be resolved accordingly,” said Perral, adding the new procedure will do away with face-to-face administrative hearings between concerned parties.

The DBO also created its own Centralized Communications Unit (CCU) where all requests, complaints and queries about matters concerning the office are received and properly addressed via electronic mail through the Department’s official e-mail address - This email address is being protected from spambots. You need JavaScript enabled to view it..

The DBO recently introduced another procedure, where Permit Applicant need not visit two separate Offices (City Planning and the Bureau of Fire) to secure the Locational Clearance and Fire Clearance/Certificates, respectively.

“Applicants can now directly visit the Department of Building Official via online appointment schedule and submit all necessary documents. The DBO will the transmit the applications to the concerned Offices, thereby saving them at least four separate visits to the Quezon City Hall,” Perral explained.

Moving forward, the DBO plans to include online submission of documents through Portable Document Format (PDF) to eliminate physical submission of required documents.

Perral added that online payment for permit fees is part of the plan and shall soon be launched.

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