The Learning and Development (L&D) Program launched by the Quezon City Government for its officials, employees, and personnel is a comprehensive training initiative designed to enhance the skills, knowledge, and capabilities of the city government’s workforce.
The program is tailored to address the competency gaps of the workforce across different departments, offices, units (DOUs), and task forces (TFs), from front-line staff to management positions based on the results of their electronic Training Needs Analysis (e-TNA) and Individual Learning and Development Plan (ILDP). The L&D Program focuses on Mission-Critical Competencies (MCCs), targeting on various areas of professional development in core, organizational, and leadership competencies. It includes a mix of online and in-person training sessions, workshops, and seminars that cover a wide range of topics, including communication skills, coaching and mentoring, leadership development, project management, and customer service, among others.
Through the collaborative efforts of the Strategic Human Resource Unit and the Human Resource Management Department, the program is supported by a team of dedicated trainers and facilitators who work closely with other DOUs and TFs to ensure that the trainings are relevant and tailored to their needs and interests.
Through this program, the Quezon City Government aims to create a culture of continuous learning and development, promote employee engagement and retention, strengthen and professionalize its workforce, and ultimately improve the quality of public service delivery.