The Quezon City Government is continuously improving its disaster and emergency response capabilities by launching QC 122, the first three-digit emergency hotline by a local government unit in Metro Manila.

Apart from managing and supervising coordinated rescue, relief, and emergency dispatch operations in the case of disasters and emergencies, the QC Helpline 122 functions as the communication command center that QCitizens can easily access for public information on basic services, transactions, and dealings with the city government. 

Following the automated voice response, QCitizens must DIAL 1 or DIAL 2 for the specific assistance they seek: 

DIAL 1 for: 

• Police 
• Fire
• Disaster
• Traffic Accidents 
• Medical Emergencies 

DIAL 2 for:

• Vaccine Certificate 
• Vaccination Card 
• QCitizen ID
• Programang Pabahay
• Financial Assistance
• Scholarship/Educational Assistance
• Livelihood Assistance
• Senior and PWD Assistance
• Business and Work Permit 
• Building/Electrical/Occupancy Permit
• Health Certificate 
• Birth/Marriage/Death Certificate
• Real Property Tax
• Kasalang Bayan 
• QCity Bus 
• Garbage Collection 
• Animal Rescue
• Illegal Parking Complaint 
• Obstruction Complaints 
• Noise Pollution Complaint 
• Traffic Complaint 
• Dangling Wire
• Busted Street Light 

Each call will be recorded, and a new ticket will be issued automatically once an agent takes the call. The agent will input the caller’s information into a database and identify if the concern needs an emergency response or public assistance.

Once classified, the issues or concerns raised through the helpline are relayed to other agencies/offices concerned. 

QC Helpline 122 is available 24/7, from Monday to Sunday, including Holidays, to attend to QCitizens’ emergencies and needs. 

This initiative is part of the city’s crime reduction and disaster response efforts, and is in line with her 14-point agenda to strengthen the city’s emergency hotline capabilities.

As of May 2025, a total of 360,942 emergency and non-emergency concerns have been received since 2019. 

For more information and other concerns, you may directly call QC Helpline 122 or visit the Quezon City Citizen Services Department (QCCSD).