SETTLEMENT OF ORDINANCE VIOLATION RECEIPT (OVR) TICKETS ISSUED BY ENFORCERS

REQUIREMENTS:

• Original Ordinance Violation Receipt (OVR) Ticket

ADDITIONAL REQUIREMENTS:

If Representative

• Photocopy of your valid ID
• Signed Authorization Letter and valid ID of the owner

If Original OVR Ticket Was Lost

• Affidavit of Loss
• Photocopy of valid ID
• Police Blotter
• MMDA Clearance for Public Utility Vehicles (PUV) driver

For Confiscated Vehicle Plate Number and or Impounded Vehicle

• Present LTO Certificate of Registration and Official Receipt (OR/CR)
• Deed of Sale if not 1st owner of the motor vehicle

If involved in Road Crash Incident

• Present Traffic Clearance issued by the traffic sector investigator 

WALK-IN/ONSITE PROCESS:

1. Present the requirements to TTMD personnel located at the DPOS Building entrance and proceed to the “Waiting Area” located at the back of DPOS Bldg.
2. Wait for the release of the Order of Payment or Assessment at the waiting area.
3. Pay your Order of Payment or Assessment to the cashier in Windows 8, 9, 10, or 11.
4. Wait for the release of the confiscated item at windows 3, 4, 5, or 6 to present your Official Receipt (OR) and Check your confiscated item or document before leaving the counter.

ONLINE PROCESS:

1. Go to QC E-Services website and log in using your registered google account.
2. Click the ‘OVR Online Payment’ icon from the dashboard.
3. Input your OVR ticket ticket number and last name.
4. Click the Accept End User Agreement checkbox.
5. Click the Search button.
6. Choose your preferred payment option:
   • Click ‘Pay Fine’ if you plan to pay online (via GCASH/Maya/PCHC PayGate/Landbank) or over the counter (any Landbank branch). If you chose Landbank as the payment option, send a photo of the order of payment and validated deposit slip or the successful online transfer document with date and amount to misctaxpayment.cto@quezoncity.gov.ph. 
   • Click ‘Print Bill’ if you plan to pay at the QC OVR Redemption Center Main Office. Make sure to bring the order of payment onsite.

CONTESTING ORDINANCE VIOLATION RECEIPT (OVR) TICKETS ISSUED BY ENFORCERS

REQUIREMENTS:

• 1. Valid ID with a picture of the driver
• Copy of the Ordinance Violation Receipt
• Assessment form (Can be acquired from OVR Redemption Center)

OTHER SUPPORTING DOCUMENTS:

• Copy of Official Receipt/Certificate of Registration
• Copy of LTFRB Franchise
• Affidavit of Loss (If OVR Ticket was misplaced)
• Police Blotter/Report (If involved in Traffic Road Crash)

WALK-IN/ONSITE PROCESS:

1. Get the assessment form from the OVR Redemption Center located at the 2nd Floor of the DPOS Building at Quezon City Hall.
2. Submit your ticket and assessment form to the Traffic Adjudication Board Office located at the same floor.
3. Fill out the necessary complaint sheet or submit your letter of complaint.

CONTESTING MMDA’S NO CONTACT APPREHENSION

REQUIREMENTS: 

• Metropolitan Road Rules Enforcement System (MRRES) Verification and Clearance Slip
• Uniform Ordinance Violation Receipt (UOVR)
• Certificate of Registration (CR)
• Official Receipt (OR)
• Driver’s License with Receipt
• Notarized Deed of Sale (if the current owner of the motor vehicle is not the person indicated on the OR/CR presented)
• Special Power of Attorney (if vehicle owner is a natural person) or Board of Resolution/Secretary’s Certificate (if vehicle owner is a juridical person such as partnership, corporation, institution, association, and NGO)

ADDITIONAL REQUIREMENTS FOR PUBLIC UTILITY VEHICLE:

• Decision or Order for Certificate of Public Convenience/ Provisional Authority

*If expired, you can apply for application for extension of validity through the website of LTFRB*

• Application for Consolidation (if applicable)
• Franchise/Unit Verification with receipt

ONLINE FILING PROCESS:

1. Fill out the Google form and submit the required documents.
2. Attend the court hearing on the scheduled date.
3. Wait for the final resolution.
4. For payment or clearance, proceed to the MMDA’s Quezon City Redemption Satellite Office, located on the lower ground floor of the Lingkod Pinoy Center in Robinsons Galleria, Ortigas Avenue.

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CONTACT INFORMATION:

TRAFFIC AND TRANSPORT MANAGEMENT DEPARTMENT
ttmd@quezoncity.gov.ph
8703-8906

DEPARTMENT OF PUBLIC ORDER AND SAFETY
DPOS@quezoncity.gov.ph
8924-1851

REFERENCES:
METROPOLITAN MANILA DEVELOPMENT AUTHORITY (MMDA)
TRAFFIC AND TRANSPORT MANAGEMENT DEPARTMENT
DEPARTMENT OF PUBLIC ORDER AND SAFETY