Mayor Joy Belmonte described the city’s online business permitting a success after data from the Business Permits and Licensing Department (BPLD) reveals that around 95% of business permit applications received by the city for both new businesses as well as renewals are now online.
“This means that less and less people are coming to city hall to engage in face to face interactions with city personnel for their business applications”, said Belmonte.
“We really mean business when it comes to permitting. Through our fully automated E-Services, we have standardized and improved how we transact with business owners,” she added.
According to BPLD Head Margarita Santos, majority of businesses have been using QC E-Services to file an application for new and renewal of business permits since July.
“ Business owners have greatly benefited from our end to end digitization process, which has significantly shortened waiting time, eliminated the hassle of going physically to City Hall, and reduced exposure and risks to COVID-19,” said BPLD head Margarita Santos.
She added that it also scrapped any chance for opportunistic individuals or ‘fixers’ to intervene.
“This is our way of saying that we do not only value our businesses in Quezon City, we also protect and promote their welfare in all ways possible,” said Santos.
The latest development that the BPLD implemented was the free and automated delivery of all evaluated and completed permits.
She added that overall, the digitization of all BPLD processes targets one of the city’s 14-point agenda which is to make QC the preferred destination for businesses, and zeroes in on the mayor’s advocacy of good governance.