Barangay and Community Relations Department

CONTACT INFORMATION

Barangay and Community Relations Department

BCRD
2nd Floor, Community Center, Quezon City Hall Compound
8988-4242 | local 8191, 8169, 8526
BCRD@quezoncity.gov.ph
Official Facebook Page of Barangay and Community Relations Department

Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.

ABOUT US

Description

BCRD oversees the Barangay Council’s programs, projects, and activities, providing technical and administrative assistance to the barangays. BCRD organizes training and seminars for barangay officials and personnel to develop their skills and competencies in creating appropriate plans for their communities in partnership with other local government agencies and civil society organizations. As part of its function to foster and continuously promote closer government-people relationships, BCRD organizes community conferences to explain city plans and programs, monitors and receives community complaints and problems, and provides development reports or updates on actions taken.

Mission

To develop the skills and competencies of barangay officials and personnel and instill in them the values of commitment, dedication, transparency, and accountability.

To raise the awareness of the community on the importance of active participation in community development.

To create a strong link between the Quezon City government, the Barangay Council, the private sector, and the various community sectors.

Vision

To establish harmonious barangays that are safe, healthy, proactive, sustainable, peaceful, transparent, and forward-looking, and a community that is inclusive, engaged, respectful of religious and cultural differences, sensitive, and willing to address the challenges faced by vulnerable sectors.

Legal Basis

City Ordinance No. SP 2563, S. 2017, Or “An Ordinance Merging The Barangay Operations Center (BOC) And Community Relations Office (CRO) To Be Known As The Barangay And Community Relations Department (BCRD) And Rationalizing Its Functional Structure.”

Service Pledge

Update BCRD data about barangays
Develop and conduct necessary trainings for barangay officials, personnel, and civil society groups
Strengthen the relationship between barangays and civil society with local and national government agencies
Recognize and award best practices on community development, sustainability, and good health
Provide assistance to former and current barangay officers on administrative matters

Services

ISSUANCE OF CERTIFICATION AND SERVICE RECORDS

Prepare and issue the service records of former and incumbent barangay officials and SK officials as well as certification/authentication of clearances and certifications issued by various barangays.

COMPLAINT REVIEW AND PROCESSING

Provide an avenue for the QCitizens to file their complaints and for BCRD to conduct background investigation/verification regarding the complaints filed.

BURIAL ASSISTANCE

Assist the beneficiary of former and incumbent deceased barangay officials and staff in availing of Burial Assistance under City Ordinance Nos. SP-1860, s.2008 and SP-5557, s.2012

CIVIL SOCIETY ORGANIZATION ACCREDITATION

Assist Civil Society Organizations with their accreditation in the City.

Programs

BARANGAY CAPABILITY BUILDING PROGRAM

Programs that enhance the capability of barangay leaders in barangay administration and governance by providing Barangay Officials/Leaders learning opportunities in certain specialized and specific concerns affecting their communities

MONITORING, COORDINATING AND MOBILIZATION PROGRAM

Monitors and coordinates barangay meetings/assemblies, programs, projects, activities, and implementation of policies.

COMMUNITY RELATIONS PROGRAM

Implements community development programs, projects, and activities in partnership with the NGO, POs, and Community Leaders.

YOUTH VOLUNTEERISM PROGRAM

Programs that enhance the capability of youth providing learning opportunities in certain specialized and specific concerns affecting their communities

Guides

REQUEST FOR ISSUANCE OF CERTIFICATIONS AND AUTHENTICATION OF SERVICE RECORDS OF BARANGAY OFFICIALS

Steps:

Fill-out the Request Form given by our Records Custodian.
An Order of Payment will be issued before you proceed to the City Treasurer’s Office (1st Floor, Main Building) for payment.
After payment, attach the Official Receipt to the duly filled-out request form and hand it to our assigned personnel.
Wait for the release of your requested document.

NOTE: Processing time of requested certification and other documents may take 1-2 days.

FILLING OF COMPLAINT AND CONCERNS

Steps:

Submit a complaint letter (you may file personally or through email at CAC.bcrd@quezoncity.gov.ph).

Kindly please include the following details in your complaint letter:

Full Name, Address, and Contact number of the Complainant
Details of the incident
Name of agency or person/s complained or protested
Evidence (if applicable)

2. Complaints will be endorsed to the concerned barangay or agency for their comments and/or appropriate actions.

3. Once the complaint is amicably settled, the case shall be deemed closed.

NOTE: Although this office adheres to the Republic Act No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 as implemented and enforced by the Anti-Red Tape Authority, the processing time may vary depending on the nature of the complaint.

CIVIL SOCIETY ORGANIZATION (CSO) ACCREDITATION

Steps:

Download the requirements from https://tinyurl.com/QCCSOsForms
Submit the following requirements to our office (3rd floor Community Center). Requirements shall be submitted in THREE (3) sets. The 3rd set would be the receiving copy of the applying organization.
BCRD Coordinators will contact the organization once the certificate of accreditation is available.

NOTE: The accreditation process is dependent on the Legislative’s hearings since the accreditation would need an approved City Ordinance

REQUEST FOR BURIAL ASSISTANCE

The following are eligible to apply for Burial Assistance:

Punong Barangay
Barangay Kagawad
Barangay Secretary
Barangay Treasurer
SK Chairperson
Lupon Tagapamayapa
BPSO

STEPS:

Submit the following documents to our office:
- Death certificate (1 original & 2 photocopies)
- Marriage contract (1 original & 2 photocopies) – If the wife/husband/parents or other members of the family are deceased, please attach the death certificate
- Birth certificate of the children (1 original & 2 photocopies) – If the daughter is married, please attach the marriage certificate
- Affidavit of Waiver of the Children (3 copies)
- Photocopy of the ID of the claimant (2 copies)
- Photocopy of the ID of children (1 copy)
BCRD Coordinators will contact the claimant once the check is available.

Department Directory

Mr. Ricardo B. Corpuz
City Government Department Head III
8988-4242 Local 8525
Ricky.Corpuz@quezoncity.gov.ph

Ms. Gracia Rowena F. Dela Cruz
Acting City Assistant Department Head III/Chief Administrative Officer
8988-4242 local 8520
gracia.delacruz@quezoncity.gov.ph

Divisions/Sections

DIVISIONS	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
ADMINISTRATIVE DIVISION	MS. BLESILDA C. AGPAWA Acting Head Project Evaluation Officer V	2nd floor, Community Center Building, Quezon City Hall	8988-4242 local 8191 admin.BCRD@quezoncity.gov.ph
RECORD SECTION	MS. ELIZABETH D. GOMEZ Head Administrative Officer V	2nd floor, Community Center Building, Quezon City Hall	8988-4242 local 8191 admin.BCRD@quezoncity.gov.ph
PERSONNEL SECTION	ATTY. AILEEN H. CADENILLA Officer-in-Charge Attorney IV	2nd floor, Community Center Building, Quezon City Hall	8988-4242 local 8191 admin.BCRD@quezoncity.gov.ph
LEGAL DIVISION	ATTY. AILEEN H. CADENILLA Legal Officer Attorney IV	2nd floor, Community Center Building, Quezon City Hall	8988-4242 local 8169 cac.BCRD@quezoncity.gov.ph
OPERATION AND MONITORING DIVISION	MR. GERARDO A. LOBO Acting Head Community Affairs Officer IV	2nd floor, Community Center Building, Quezon City Hall	8988-4242 loc. 8169 omd.BCRD@quezoncity.gov.ph
TECHNICAL AND RESEARCH SERVICES DIVISION	MS. MARGARITA M. VILLANUEVA Acting Head Community Affairs Officer IV	2nd floor, Community Center Building, Quezon City Hall	8988-4242 local 8169 trsd.BCRD@quezoncity.gov.ph
PLANNING AND PROGRAMMING DIVISION	MS. MARY ANN GRACE C. RIVERA Officer-in-Charge Project Evaluation Officer III	3rd floor, Community Center Building, Quezon City Hall	8988-4242 local 8526 ppd.BCRD@quezoncity.gov.ph

Spotlight

29th BARANGAY DAY

This event gives recognition and importance to the programs and contributions of the 142 barangays of Quezon City.

BARANGAY TANOD SKILLS ENHANCEMENT TRAINING (BTSET)

The Barangay Tanod Skills Enhancement Training (BTSET) aims to further equip the barangay frontliners with necessary skills and knowledge in addressing emerging issues in the community.

TRAINING SEMINAR FOR YOUTH LEADERS

This seminar aims to impart necessary knowledge to our youth leaders, such as Sangguniang Kabataan (SK) officials, barangay child representatives and youth organization leaders about the issues faced by children and youth. The City also informed the participants the programs and activities catered to the youth.

PEOPLE’S SUMMIT

This activity ensures people’s participation and consultation as the hallmarks of good and participatory governance.

Resources

BCRD CITIZEN'S CHARTER 2025
BCRD CITIZEN'S CHARTER 2024
BCRD CITIZEN'S CHARTER 2023
BCRD CITIZEN'S CHARTER 2022
BCRD CITIZEN'S CHARTER 2020
BARANGAY PROFILES