Office Hours
Monday to Friday            
8:00 a.m. to 5:00 p.m.

About Us

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Description

NDH is a local government-owned and mandated hospital, currently licensed by the Department of Health as a Level 1 hospital with a 30-authorized bed capacity. NDH, an ISO 9001:2015 certified health facility, commits itself to maintain safe and quality healthcare service delivery.

Provides basic, emergency, inpatient, and outpatient medical care via departmentalized clinical services, nursing, ancillary, and patient support services mainly, but are not limited to the residents of the 5th District of the Quezon City, residents of the entire city, and neighboring catchment areas.

Committed to fulfill the health needs and interest of the citizenry, our philosophical underpinnings can be found at the heart of our Mission, Vision, Core Values, and quality policy.

Mission
To provide excellent patient care through upgraded health facilities and services, and to maintain zealous dedication, competence, and professionalism among its personnel.

Vision
To be a level 2 hospital by 2025, providing quality and modern health care services, embracing the ideals of Universal Health Care.

Core Values

• People-centered
• Accountability
• Teamwork
• Integrity
• Excellence
• Nurturing
• Trustworthy

Legal Bases

NDH is a City government-owned and controlled hospital mandated by virtue of City Ordinance No. SP-997 S.2001, and SP-1002 S.2001 to render basic and emergency healthcare services to the residents of greater Novaliches area and the 5th District of Quezon City that extends to its neighboring communities and catchment areas.

Service Pledge

The Novaliches District Hospital is committed to provide quality healthcare that is readily available, accessible, and affordable to the public in compliance with all regulatory standards set by the national and local government. We also conform to ethical standards, best practices in patient care, safety, and ISO 9001:2015. We continually improve our processes with goal of delivering total quality services to all our clients.

Services

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Programs

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A HUMAN MILK BANK FACILITY OPENS AT NOVALICHES DISTRICT HOSPITAL

The NDH Human Milk Bank was formally opened with a blessing and inaugural ceremony spearheaded by the City Mayor Ma. Josefina G. Belmonte, OIC Medical Director Dr. Luzviminda Kwong, Milk Bank chairperson Dr. Grace Fabon on November 5, 2021, in the presence of key officials and honorable guests, Kap. Dong Pascual, Cong. Alfred Vargas, Coun. PM Vargas, Coun. Shay Liban, Coun. Ram Medalla, Coun. Jose Visaya, and Kap. Jonel Quebal.

This project is entered by the city in partnership with the Rotary Club of Biak na Bato. It is a hallmark enunciation of the Mother-Baby Friendly Hospital advocacy which aims among others, the promotion of breast milk, its nutritional value, and multiple benefits particular to mother and/or child who cannot breastfeed.

Inclined to the spirit of Quezon City Ordinance No. SP-2195, S.2012 as amended by SP-2238, S.2013 mandating the establishment of a Human Milk Bank in all Quezon City government-owned hospitals, this facility serves to address the limitations and barriers against breastfeeding by making pasteurized breast milk available to QCitizens, thus, reinforcing the services of the Quezon City Human Milk Bank. 

Guides

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Department Directory

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Ms. Luzviminda S. Kwong, MD, DPBA, DPBPM, FPSA, FPSO
Officer In Charge
(02) 8931-0312 local 211
luz.kwong@quezoncity.gov.ph

Divisions/Sections

DIVISION	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Hospital Operations & Patient Support Services Division	Dr. William Christian V. Reboton MD, MHA, MPM Assistant Hospital Director/City Government Assistant Department Head III	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 185 NDH@quezoncity.gov.ph
Admitting Section	Ms. Mary Rose S. Bartolome Section Head/Storekeeper II	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 105, 107 NDH@quezoncity.gov.ph
Billing & Claims Section	Mr. Rolando O. Tanglao Section Head/Credit Officer IV	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 104, 106 NDH@quezoncity.gov.ph
Cash Operations Section	Ms. Jerlie C. Soledad Section Head/Cashier I	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 101, 102 NDH@quezoncity.gov.ph
Accounting Section	Ms. Cynthia S. Dolor, CPA In-Charge/Accountant	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 184, 186 NDH@quezoncity.gov.ph
Engineering Section	Engr. Roberto N. Gonzales Section Head/Engineer III	4th Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 146, 196 NDH@quezoncity.gov.ph
Information Technology Section	Mr. Dennis G. Villanueva, CoE In-Charge/Computer Engineer	4th Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 172, 216 informationtechnology@quezoncity.gov.ph
Personnel Section	Ms. Jo-Ann S. Gutierrez, MGM Section Head/Administrative Officer III	3rd  Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 141, 213 personnel.ndh@quezoncity.gov.ph
Property & Supply Section	Mr. Alan N. Birog   Section Head/Storekeeper II	4th Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 194 propertyandsupply.ndh@quezoncity.gov.ph

DIVISION	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Ancillary Services Division	Dr. Hendrick Klein G. Acosta, MD, FPSGS, MPM-HG  Division Head/Medical Officer III	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 188 NDH@quezoncity.gov.ph
Dental Section	Dr. Cindy May G. Del Mundo, DMD Section Head/Dentist III	NDH Building, Specialty Clinic	8931-0312 local 118 NDH@quezoncity.gov.ph
Hospital Information  Management Section	Ms. Marivic O. Rombaon Section Head/Record Officer I	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 123 NDH@quezoncity.gov.ph
Heart Station Unit	8931-0312 local: 158, 111 laboratory.ndh@quezoncity.gov.ph	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 159 NDH@quezoncity.gov.ph
Laboratory Section	Ms. Cecilia G. Ortiz, RMT Section Head/Medical Technologist II	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 158, 111 laboratory.ndh@quezoncity.gov.ph
Medical Social Service Section	Ms. Rosario J. Cruz, RSW    Section Head/Social Welfare Officer II	NDH Malasakit Center 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 152 socialservice.ndh@quezoncity.gov.ph
Nutrition & Dietetics Section	Ms. Nanette S. Rabino, RNDim Section Head/Dietician II	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 127, 155 NDH@quezoncity.gov.ph
Pharmacy Section	Ms. Olive S. Bartolome, RPh, MPA Section Head/Pharmacist II	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 125, 126 NDH@quezoncity.gov.ph
Physical Therapy & Rehabilitation Medicine Section	Dr. Florence Bries, MD, DPBRM, FPARM                                     Section Head/Medical Officer III	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 108 NDH@quezoncity.gov.ph
Radiology Section	Mr. Merlito S, Viray, RRT          Section Head/Rad Tech III	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 109 NDH@quezoncity.gov.ph
Respiratory Therapy Unit	Dr. Roland M. Panaligan, MD, FPCP, FPCCP, LLM                     Unit Head/Medical Specialist II	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 150 NDH@quezoncity.gov.ph

DEPARTMENT	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Clinical Services Division	Dr. Jehiel L. Fabon, MD, FPCP, MPHH, MSc Division Head/Medical Officer III	Specialty Clinic 1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 110 NDH@quezoncity.gov.ph
Department of Internal Medicine	Dr. Jehiel L. Fabon, MD, FPCP, MPHH, MSc Head/Medical Officer III	Specialty Clinic 1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 110 NDH@quezoncity.gov.ph
Department of Obstetrics & Gynecology	Dr. Richard C. Jordias, MD, FPOGS, FPSUOG, FPSMFM  Head/Medical Specialist II	Specialty Clinic 1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 122 NDH@quezoncity.gov.ph
Department of Pediatrics	Dr. Imelda F. Sevilla, MD, FPPS Head/Medical Officer III	Specialty Clinic 1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 188 NDH@quezoncity.gov.ph
Department of Surgery	Dr. Hendrick Klein G. Acota, MD, FPSGS, MPM-HG  Head/Medical Officer III	Specialty Clinic 1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 188 NDH@quezoncity.gov.ph
Department of Anesthesiology	Dr. Cherryl L. Mendiola, MD, DPBA, FPSA Head/Medical Officer III	OR / DR Complex 2nd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 171 NDH@quezoncity.gov.ph
Emergency Room Department	Dr. Arnel F. Lim, MD, FPCP  Head/Medical Officer III	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 162 NDH@quezoncity.gov.ph
Outpatient Department	Dr. Omega Fralix G. Cruz, MD, FPOGS Head/Medical Officer III	Outpatient Department	8931-0312 local 120 OutpatientDepartment.NDH@quezoncity.gov.ph

DEPARTMENT	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Nursing Service Division	Ms. Gina N. Mallari Division Head/Nurse IV	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome Novaliches	8931-0312 locals 181, 182 NDH@quezoncity.gov.ph
Operating Room, Delivery Room, and Neonatal Special Care Complex	Ms. Joy Gualberto, RN, MAN Head Nurse/Nurse II	2nd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 164, 165 NDH@quezoncity.gov.ph
Obstetrics & Gynecology Ward	Ms. Deborah Tosio, RN, MAN Head Nurse/Nurse II	2nd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 168, 112  NDH@quezoncity.gov.ph
Pediatric Ward	Ms. April Girao, RN Head Nurse/Nurse I	2nd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 168, 112  NDH@quezoncity.gov.ph
Internal Medicine Ward	Mr. Ronald Domingo, RN, MAN Head Nurse/Nurse II	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 176, 177 NDH@quezoncity.gov.ph
Surgery Ward	Ms. Helen Bautista, RN, MAN Head Nurse/Nurse II	2nd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 168, 112 NDH@quezoncity.gov.ph
Central Supply Room	Mr. Sammy Jones Durante, RN, MAN Head Nurse/Nurse II	4th Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 192 NDH@quezoncity.gov.ph

SPECIAL UNIT	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Continuous Quality Improvement (CQI) Unit	Dr. Omega Fralix G. Cruz, MD, FPOGS Head/Medical Officer III	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 Locals 183, 212 cqi.ndh@quezoncity.gov.ph
Data Protection Office	Atty. Maria Katerina G. Bustamante, MD, FPPS Data Protection Officer	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 183, 212 DPO.NDH@quezoncity.gov.ph
Infection Prevention and Control Unit	Dr. Justin O. Ho, MD, DPPS, DPIDSP    In-Charge/Medical Specialist	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 187 InfectionControl.NDH@quezoncity.gov.ph
Hospital Epidemiology & Surveillance Unit	Dr. Christine Marie C. Bucad, MD In-Charge/Medical Officer	3rd Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 187 InfectionControl.NDH@quezoncity.gov.ph
Human Milk Bank Unit	Dr. Grace M. Fabon, MD Unit Head/Medical Officer III	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 locals 168, 112 NDH@quezoncity.gov.ph
Public Health Unit	Dr. Arnel Santos, MD Unit Head/Medical Officer III	1st Floor, 683 Quirino Highway, Brgy. San Bartolome, Novaliches	8931-0312 local 162 NDH@quezoncity.gov.ph

Spotlight 

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GATAS NG INA, DULOT AY PAG-ASA: A SUCCESSFUL MILK LETTING ACTIVITY

On August 31, 2023, Thursday, NDH hosted an inspiring event in purposeful commemoration of the Breastfeeding Awareness Month, with sixty-three (63) mothers from various districts of Quezon City successfully donating 4,340 ml of human breast augmenting the current pool of human milk. Collaborating with the Quezon City Human Milk Bank and the Quezon City Health Department of District 5, this activity aimed to promote and support breastfeeding initiatives.

KNOW YOUR RISK, KNOW YOUR RESPONSE – AN IMPACTFUL CELEBRATION OF THE WORLD DIABETES DAY

The NDH Diabetic Circle of Friends is a support group for diabetic patients that provides quality, affordable, and accessible diabetic healthcare prioritizing on extending aid to the vulnerable groups such as, but not limited to, economically disadvantaged, pregnant women, and senior citizens. This social innovation also serves as a support group for diabetic patients, and helps raise awareness on the complications of diabetes among their families and communities. 

On November 15, 2023, in commemoration of World Diabetes Day under the theme “Know Your Risk, Know Your Response,” an enriching and impactful lecture empowered the patients, clinical staff, and members of the Diabetic Circle of Friends, to understand, manage, and prevent diabetes. A community outreach was held in collaboration with Barangay San Bartolome at Odelco Subdivision on the following day, with clinical and nursing staff conducting a medical mission with emphasis on diabetes screening, serving a total number of 65 patients. 

IHOMIS: AN ONGOING EFFORT TOWARDS DIGITIZATION OF HOSPITAL OPERATIONS

As part of its commitment to fostering quality and operational efficiency in addition to complying the regulatory requirement for Electronic Medical Records, the hospital initiated the adoption of Integrated Hospital Operations Management Information System (IHOMIS) through the technical provision of the Department of Health- Knowledge Management and Information Technology Services (DOH KMITS) early in 2023.

The DOH KMITS conducted an orientation in August 2023. Under the process ownership of the NDH Information Technology Section and oversight of the Steering Committee and Continuous Quality Improvement Unit, Computer and Hardware Set-up, Simulation and intensive training was completed. With ongoing module library build-up and pending assessment by the DOH-KMITS, full operationalization of the IHOMIS is expected by the first quarter of 2024.

The system is also expected to be integrated with the City-wide health information system in close coordination with the QC Information Technology and Development Department, City Administrator, and other city-owned health facilities, with the goal of establishing interoperability and data portability towards better healthcare service delivery.

AWARDS & RECOGNITIONS

On December 27, 2023, the Quezon City Government conferred a COVID-19 Vaccination Champion Award to Novaliches District Hospital in recognition of its outstanding efforts in combating the COVID-19 pandemic through vaccination. This award is a valuable memento of the hospital’s accomplishments and contributions to the campaign against vaccine hesitancy and to the City’s COVID-19 Vaccine Deployment Program.

COVID-19 Vaccination Award (2023)

Revisiting the hospital’s performance status in terms of Integrated Hospital Operations and Management Program, the Department of Health, Metro Manila Center for Health Development Health Facility Development Bureau, visited NDH on November 16, 2023. The appraisal examined the status of the hospital operations in six key result areas: Governance, Ethics and Patients’ Rights, Quality Measurement and Improvement, Patient Safety, Facility Safety and Emergency Management, and Resource Management, with emphasis on the resolution and compliance with the findings and recommendations upheld during the previous IHOMP visit last August 31, 2022. 

NDH garnered a total score of ninety-eight (98) out of 100 points surpassing its previous score of ninety-two (92). This means that the health facility has sustained its good practices and its compliance with the minimum requirements set by the DOH.   

FROM 92 TO 98: Sustaining Commitment to Integrated Hospital Operations and Management Program (2022-2023)

The Hospital Epidemiology and Surveillance Unit at Novaliches District Hospital received a prestigious Plaque of Recognition (Outstanding Disease Reporting Unit) for its exemplary performance in disease reporting and public health surveillance. Acknowledged for its unwavering commitment to excellence, the unit consistently met reporting deadlines while delivering accurate and comprehensive information to the Quezon City Epidemiology and Surveillance Unit (QCESU). The award was conferred on December 14, 2023, at Novotel Manila in Araneta, Cubao, Quezon City.

Plaque of Recognition (Outstanding Disease Reporting Unit) (2023)

In unison with the City Government’s journey to Sustenance and Expansion of its Quality Management System (QMS), NDH being part of the QCG-QMS Core Team in collaboration with the Development Academy of the Philippines, has undergone the following activities since 2022: 

1. Orientation on ISO 9001:2015 QMS
2. Training Course on ISO 9001:2015 QMS Requirements and Documentation
3. Workshop on Process Mapping and Risk-based Quality Planning 
4. Workshop on QMS Documentation
5. Workshop on the Enhancement of QMS Documentation and QMS Implementation Planning
6. Technical Guidance on Operational Controls and Procedures
7. Training Course on 5S Quality Workplace
8. Training Course on Service Process Improvement
9. Training Course on ISO 19011:2018 Guidelines for Auditing Management Systems
10. Workshop on Auditing QMS
11. Training Course on Root Cause Analysis and Corrective Action Formulation 
12. Technical Guidance on QMS Implementation
13. Technical Guidance on Management Review
14. Readiness Assessment
15. QMS Technical guidance internally held by the QMS Core Team Representative and CQI. 
16. 7S Program Implementation
17. Revision of the Operations Manual and updating of QMS Documents. 
18. In-house refresher orientation on the rudiments of ISO 9001:2015 
19. In-house refresher orientation on Auditing QMS 19011:2018
20. These activities comprise capacity-building interventions that include lecture and workshop series, technical guidance and consultation, readiness assessment, and other management activities, necessary for complying the minimum standards of ISO clauses and other standards subscribed. 

NDH’S Journey towards ISO 9001: 2015 Recertification, Sustenance, and Expansion

Downloadable Forms

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Case Investigation Form Version 9.0