CONTACT INFORMATION
Novaliches District Hospital
- NDH
- 683 Quirino Highway, Barangay San Bartolome, Novaliches, Quezon City, 1116
- 8931-0312
- NDH@quezoncity.gov.ph
- Official Facebook Page of Novaliches District Hospital
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
About Us
Description
NDH is a local government-owned and mandated hospital, currently licensed by the Department of Health as a Level 1 hospital with a 30-authorized bed capacity. NDH, an ISO 9001:2015 certified health facility, commits itself to maintain safe and quality healthcare service delivery.
Provides basic, emergency, inpatient, and outpatient medical care via departmentalized clinical services, nursing, ancillary, and patient support services mainly, but are not limited to the residents of the 5th District of the Quezon City, residents of the entire city, and neighboring catchment areas.
Committed to fulfill the health needs and interest of the citizenry, our philosophical underpinnings can be found at the heart of our Mission, Vision, Core Values, and quality policy.
Mission
To provide excellent patient care through upgraded health facilities and services, and to maintain zealous dedication, competence, and professionalism among its personnel.
Vision
To be a level 2 hospital by 2025, providing quality and modern health care services, embracing the ideals of Universal Health Care.
Core Values
- People-centered
- Accountability
- Teamwork
- Integrity
- Excellence
- Nurturing
- Trustworthy
Legal Bases
NDH is a City government-owned and controlled hospital mandated by virtue of City Ordinance No. SP-997 S.2001, and SP-1002 S.2001 to render basic and emergency healthcare services to the residents of greater Novaliches area and the 5th District of Quezon City that extends to its neighboring communities and catchment areas.
Service Pledge
The Novaliches District Hospital is committed to provide quality healthcare that is readily available, accessible, and affordable to the public in compliance with all regulatory standards set by the national and local government. We also conform to ethical standards, best practices in patient care, safety, and ISO 9001:2015. We continually improve our processes with goal of delivering total quality services to all our clients.
Services
ADMISSION
- Internal Medicine Ward
- General Cases (Adult)
- Internal Medicine
- Diabetology
- Gastroenterology
- Neurology
- Pulmonology
- Cardiology
- Pain Management & Palliative Care
- Obstetrics & Gynecology Ward
- General Cases
- High-Risk Pregnancy
- Normal Spontaneous Delivery
- Caesarian Section
- Pediatric Ward
- General Cases
- Sick-Neonate
- Pediatric Special Care Cases (Nephrology, Neurology, Cardiology)
- Pediatric Cases for Isolation
- Newborn Screening
- Hearing Test
- Surgery Ward
- General Cases
- Orthopedic
- Ophthalmology (Non-Surgical)
- COVID Ward
- Suspected COVID Cases (Adult & Pediatric)
- Confirmed COVID Cases (Adult & Pediatric)
- Extension Facility (Located at NDH Parking Lot)
- Suspected COVID Cases (Adult & Pediatric)
OPERATING ROOM/DELIVERY ROOM
- Minor and Major Operative Procedures
- Labor & Delivery
- Neonatal Special Care
EMERGENCY ROOM DEPARTMENT SERVICES
- Emergency Room
- General Non-COVID Related Cases
- COVID-19 Satellite Clinic
- General COVID Related Cases
OUTPATIENT DEPARTMENT SERVICES
- Department Of Medicine
- General Internal Medicine
- Diabetology
- Cardiology
- Gastroenterology
- Neurology
- Nephrology
- Pulmonary
- Referral to FAST-TB (Finding Active Cases Separating and Treating Effectively – Tuberculosis) screening
- Referral to TB-DOTS (Tuberculosis – Directly Observed Short Term Course)
- Department of Obstetrics & Gynecology
- Prenatal / Postnatal Care
- Teenage Pregnancy
- Family Planning
- Department of Pediatrics
- Well Baby Clinic
- Sick Baby Consultation
- Immunization
- Neonatology
- Department of Surgery
- General Surgery
- Orthopedic
- Ophthalmology
NDH TELEMEDICINE PROGRAM
- Department of Internal Medicine
- Department of OB-Gyne
- Department of Pediatrics
- Department of Surgery
ANCILLARY SERVICES
- Laboratory
- Hematology
- Clinical Microscopy
- Blood Chemistry
- Immunology & Serology
- Drug Testing (For NDH Employees only)
- RT-PCR Swabbing (QC Molecular Diagnostics Laboratory)
- Rapid Antigen Testing
- HIV Screening
- Radiology
- X-Ray
- Ultrasound
- Heart Section
- ECG
- 2D-Echocardiogram
- Physical Therapy and Rehabilitation Medicine
- Consultation
- Physical Therapy Session
- Dental Service
- Oral Examination
- Tooth Extraction
- Tooth Restoration
- Oral Prophylaxis
- Pulmonary Therapy
- Arterial Blood Gas Extraction
- Nebulization
- Ventilator Hooking
- High-Flow Nasal Cannula Hooking
- PFT (Pulmonary Function Test)
- Incentive Spirometry
- Nutrition & Dietetics
- Dietary Counseling
SPECIAL UNIT
- Infection Prevention & Control Unit
- COVID-19 Vaccination Program for NDH Employees & Relatives
- Contact Tracing (Internal)
- Reporting to City Epidemiology & Disease Surveillance Unit & Regional Epidemiology & Disease Surveillance Unit (COVID19 Cases & Notifiable Diseases)
- Human Milk Bank
- Hospital Epidemiology & Surveillance Unit (HESU)
Programs
A HUMAN MILK BANK FACILITY OPENS AT NOVALICHES DISTRICT HOSPITAL
The NDH Human Milk Bank was formally opened with a blessing and inaugural ceremony spearheaded by the City Mayor Ma. Josefina G. Belmonte, OIC Medical Director Dr. Luzviminda Kwong, Milk Bank chairperson Dr. Grace Fabon on November 5, 2021, in the presence of key officials and honorable guests, Kap. Dong Pascual, Cong. Alfred Vargas, Coun. PM Vargas, Coun. Shay Liban, Coun. Ram Medalla, Coun. Jose Visaya, and Kap. Jonel Quebal.
This project is entered by the city in partnership with the Rotary Club of Biak na Bato. It is a hallmark enunciation of the Mother-Baby Friendly Hospital advocacy which aims among others, the promotion of breast milk, its nutritional value, and multiple benefits particular to mother and/or child who cannot breastfeed.
Inclined to the spirit of Quezon City Ordinance No. SP-2195, S.2012 as amended by SP-2238, S.2013 mandating the establishment of a Human Milk Bank in all Quezon City government-owned hospitals, this facility serves to address the limitations and barriers against breastfeeding by making pasteurized breast milk available to QCitizens, thus, reinforcing the services of the Quezon City Human Milk Bank.
Guides
HOW TO AVAIL PASTEURIZED HUMAN MILK
- Contact NDH Human Milk Bank number (8931-0312) or directly go to NDH Human Milk Bank unit located at the Ground floor in front of the pharmacy and ask for the availability of Pasteurized human milk.
- Present the Requirement needed for outborn recipients.
- Hospital Card (of the infant)
- Prescription (of the infant)
- Clinical Abstract (of the infant)
- Cooler with gel type ice packs
- Official receipt
- For processing fee PHP 220/ml
- For bottle deposit PHP 150/bottle
- Accomplish necessary forms for data and reporting purposes.
- Received orientation about the process and importance of Human Milk Banking.
- Accepts Pasteurized Human Milk.
HOW TO DONATE HUMAN BREAST MILK
- Contact the NDH Human Milk Bank (8931-0312) or go directly to the NDH Human Milk Bank unit located on the ground floor in front of the pharmacy and ask how to donate human breast milk.
- Present the Requirements needed for donating human breast milk:
- Hospital Card (of the donor)
- Accomplished Screening Form
- Latest Serological Result
- Hepatitis B
- Venereal Disease Research Laboratory (VDRL) – Syphilis
- HIV Screening
- Received orientation about the process and importance of Human Milk Banking.
- Expression of human breast milk.
HOW TO AVAIL EMERGENCY MEDICAL CONSULTATION
- Approach the triage staff and state the chief complaint or reason for consultation with all honesty.
- Proceed to the Registration window once the Satellite Clinic slip is received from the triage nurse. Present the Satellite Clinic slip to the Registration staff.
- Return to the triage window and hand over the Satellite Clinic Record to triage staff. Wait for the Consultant on Duty.
- Proceed for a check-up. Cooperate and follow the Consultant on Duty. If for:
- Discharge – receive the prescription and home instructions.
- Diagnostic procedure – wait until the name is called upon by the respective staff to execute the diagnostic procedure.
- Observation – wait for the instruction of the Satellite nurse in case emergency medicine ordered by the physician is not available.
- Admission – sign consent for admission.
- THOC (Transfer to Hospital of Choice) – receive THOC referral form.
HOW TO AVAIL OPD (FACE TO FACE) MEDICAL CONSULTATION
- Proceed to the OPD triage window and present the appointment slip and accomplished Health Declaration Form. Allow the OPD staff to get the patient’s vital signs.
- Answer questions regarding illness and physical examination.
- Follow instructions given by the OPD staff for the next follow-up schedule. (Telemedicine face-to-face)
HOW TO AVAIL NDH PUBLIC HEALTH UNIT SERVICE FOR PATIENT TRANSFER
PHU Head: Arnel R. Santos, MD
PHU Coordinator: Ferdinand G. Domingo, RN, MAN
- The referring hospital will call the Emergency Room regarding transfer of patient. NDH Emergency Room contact number: (02) 8931-0312 locals 148 or 162.
- The Public Health Unit (PHU) Coordinator will ask pertinent questions which must be answered by the referring hospital.
- The referring hospital also must provide a copy of available laboratory results via Email.
- A contact number must be provided by the referring hospital for the PHU coordinator to call after referring the case to the consultant on duty.
- Once a disposition was made by the consultant on duty, the PHU coordinator will call the provided contact number for feedback.
- If the patient has been accepted, the patient must be brought to NDH via ambulance accompanied by a doctor.
- If the patient was not accepted, the PHU coordinator will provide the reason why the patient was not accommodated.
Department Directory
Luzviminda S. Kwong, MD, DPBA, DPBPM, FPSA, FPSO
Officer In Charge
(02) 8931-0312 local 211
luz.kwong@quezoncity.gov.ph
Susana P. Quiaoit, MD, FPSA
Acting City Government Assistant Department Head III
(02) 8931-0312 local 212
Divisions/Sections
| DEPARTMENT | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
| Office of the Hospital Director | Luzviminda S. Kwong, MD Officer-In-Charge Medical Specialist III | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 211 luz.kwong@quezoncity.gov.ph NDH@quezoncity.gov.ph legal.ndh@quezoncity.gov.ph |
| Office of the Assistant Hospital Director | Susana P. Quaioit, MD Assistant Director of Hospital / Acting City Government Assistant Department Head III | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 212 NDH@quezoncity.gov.ph |
| Hospital Operations And Patient Support Services Division | |||
| Accounting Section | Cynthia S. Dolor, CPA Section Head Accountant II | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 186, 184 acttg.ndh@quezoncity.gov.ph |
| Admitting Section | Mary Rose S. Bartolome Section Head Storekeeper II | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 105, 107 admitting.ndh@quezoncity.gov.ph |
| Billing And Claims Section | Rolando O. Tanglao Section Head Credit Officer IV | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 104, 106 billing.ndh@quezoncity.gov.ph |
| Cash Operations Section | Jerlie C. Soledad Section Head Cashier I | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 101, 102, 103 cashier.ndh@quezoncity.gov.ph |
| Engineering Section | Engr. Rhoclem O. Esguerra In-Charge / Engineer | 4th Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 146, 147, 196 eng.ndh@quezoncity.gov.ph |
| Information Technology Section | Erickson D. Sto Tomas Section Head Storekeeper II | 4th Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 172, 216 it.ndh@quezoncity.gov.ph |
| Personnel Section | Jo-Ann S. Gutierrez, MGM Section Head Administrative Officer III | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 141, 190, 191, 213 personnel.ndh@quezoncity.gov.ph |
| Property And Supply Section | Alan N. Birog Section Head Storekeeper II | 4th Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 194 property.ndh@quezoncity.gov.ph |
| Ancillary Services Division | |||
| Dental Section | Cindy May G. Del Mundo, DMD Section Head Dentist III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 118 dental.ndh@quezoncity.gov.ph |
| Heart Station Unit | Renee Justine C. Poblete, RN Nurse Sonographer | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 109 heartstation.ndh@quezoncity.gov.ph |
| Hospital Information Management Section | Marivic O. Rombaon Section Head Record Officer I | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 123 hims.ndh@quezoncity.gov.ph |
| Laboratory Section | Lily Joy C. Fernando, RMT Section Head Medical Technologist II | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 124, 154, 158, 111 laboratory.ndh@quezoncity.gov.ph |
| Medical Social Service Section | Rosario J. Cruz, RSW Section Head Social Welfare Officer II | Ndh Malasakit Center683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 152 socialservice.ndh@quezoncity.gov.ph |
| Nutrition & Dietetics Section | Nanette S. Rabino, RND Section Head Dietician II | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 127, 155 dietary.ndh@quezoncity.gov.ph |
| Pharmacy Section | Olive S. Bartolome, RPH Section Head Pharmacist II | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 125, 126 pharmacy.ndh@quezoncity.gov.ph |
| Physical Therapy & Rehabilitation Medicine Section | Florence R. Bries, MD Section Head Medical Officer III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 108 physicalrehab.ndh@quezoncity.gov.ph |
| Radiology Section | Merlito S. Viray, RRT Section Head Rad Tech III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 109, 157 radiology.ndh@quezoncity.gov.ph |
| Respiratory Therapy Unit | Roland M. Panaligan, MD Unit Head Medical Specialist II | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 150 plm.ndh@quezoncity.gov.ph |
| Clinical Services Division | |||
| Department of Anesthesiology | Cherryl L. Mendiola, MD Head Medical Officer III | OR / D Complex 2nd Floor, 683 Quirino Highway San Bartolome, Novaliches Quezon City, 1116 | 8931-0312 local: 188 anes.ndh@quezoncity.gov.ph |
| Department of Internal Medicine | Jehiel L. Fabon, MD Head Medical Officer III | Specialty Clinic 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 188 im.ndh@quezoncity.gov.ph |
| Department of Obstetrics & Gynecology | Richard C. Jordias, MD Head Medical Specialist II | Specialty Clinic 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 188 ob.ndh@quezoncity.gov.ph |
| Department of Pediatrics | Imelda F. Sevilla, MD Head Medical Officer III | Specialty Clinic 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 188 pedia.ndh@quezoncity.gov.ph |
| Department of Surgery | Hendrick Klein G. Acosta, MD Head Medical Officer III | Specialty Clinic 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 188 surgery.ndh@quezoncity.gov.ph |
| Emergency Room Department | Jove Exekiel P. Galvan, MD Head Medical Officer III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 162 er.ndh@quezoncity.gov.ph |
| Outpatient Department | Omega Fralix G. Cruz, MD Head Medical Officer III | Outpatient Department | 8931-0312 local: 120 outpatientdepartment. NDH@quezoncity.gov.ph |
| Nursing Service Division | |||
| Nursing Service Office | Gina N. Mallari, RN Chief Nurse Nurse V | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 181, 182 nursing.ndh@quezoncity.gov.ph |
| Special Unit | |||
| Continuous Quality Improvement (CQI) Unit | Omega Fralix G. Cruz, MD Unit Head Medical Officer III | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 183, 212 cqi.ndh@quezoncity.gov.ph feedback.ndh@quezoncity.gov.ph |
| Data Protection Office (DPO) | Atty. Maria Katerina G. Bustamante, Md Data Protection Officer | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 183, 212 dpo.ndh@quezoncity.gov.ph |
| Hospital Epidemiology & Surveillance Unit (HESU) | Christine Marie C. Bucad, MD In-Charge Medical Officer | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 187 hesu.ndh@quezoncity.gov.ph |
| Human Milk Bank (HMB) Unit | Marites L. Bernardino, MD Unit Head Medical Officer III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 160 hmb.ndh@quezoncity.gov.ph |
| Infection Prevention And Control (IPC) Unit | Glenda Oabel, MD In-Charge Medical Specialist | 3rd Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 187 infectioncontrol.ndh@quezoncity.gov.ph |
| Public Health Unit (PHU) | Arnel R. Santos, MD Unit Head Medical Officer III | 1st Floor, 683 Quirino Highway San Bartolome Novaliches Quezon City, 1116 | 8931-0312 local: 148 phu.ndh@quezoncity.gov.ph |
Spotlight
GATAS NG INA, DULOT AY PAG-ASA: A SUCCESSFUL MILK LETTING ACTIVITY
On August 31, 2023, Thursday, NDH hosted an inspiring event in purposeful commemoration of the Breastfeeding Awareness Month, with sixty-three (63) mothers from various districts of Quezon City successfully donating 4,340 ml of human breast augmenting the current pool of human milk. Collaborating with the Quezon City Human Milk Bank and the Quezon City Health Department of District 5, this activity aimed to promote and support breastfeeding initiatives.
KNOW YOUR RISK, KNOW YOUR RESPONSE – AN IMPACTFUL CELEBRATION OF THE WORLD DIABETES DAY
The NDH Diabetic Circle of Friends is a support group for diabetic patients that provides quality, affordable, and accessible diabetic healthcare prioritizing on extending aid to the vulnerable groups such as, but not limited to, economically disadvantaged, pregnant women, and senior citizens. This social innovation also serves as a support group for diabetic patients, and helps raise awareness on the complications of diabetes among their families and communities.
On November 15, 2023, in commemoration of World Diabetes Day under the theme “Know Your Risk, Know Your Response,” an enriching and impactful lecture empowered the patients, clinical staff, and members of the Diabetic Circle of Friends, to understand, manage, and prevent diabetes. A community outreach was held in collaboration with Barangay San Bartolome at Odelco Subdivision on the following day, with clinical and nursing staff conducting a medical mission with emphasis on diabetes screening, serving a total number of 65 patients.
IHOMIS: AN ONGOING EFFORT TOWARDS DIGITIZATION OF HOSPITAL OPERATIONS
As part of its commitment to fostering quality and operational efficiency in addition to complying the regulatory requirement for Electronic Medical Records, the hospital initiated the adoption of Integrated Hospital Operations Management Information System (IHOMIS) through the technical provision of the Department of Health- Knowledge Management and Information Technology Services (DOH KMITS) early in 2023.
The DOH KMITS conducted an orientation in August 2023. Under the process ownership of the NDH Information Technology Section and oversight of the Steering Committee and Continuous Quality Improvement Unit, Computer and Hardware Set-up, Simulation and intensive training was completed. With ongoing module library build-up and pending assessment by the DOH-KMITS, full operationalization of the IHOMIS is expected by the first quarter of 2024.
The system is also expected to be integrated with the City-wide health information system in close coordination with the QC Information Technology and Development Department, City Administrator, and other city-owned health facilities, with the goal of establishing interoperability and data portability towards better healthcare service delivery.
AWARDS & RECOGNITIONS
CERTIFICATE OF RECOGNITION – EXEMPLARY PARTNER IN INCLUSIVE HEALTH
From Quezon City Persons with Disability Affairs Office
December 19, 2025
Novaliches District Hospital (NDH) was awarded a Certificate of Recognition by the Quezon City Persons with Disability Affairs Office as an Exemplary Partner in Inclusive Health on December 19, 2025.
The recognition acknowledges NDH’s strong partnership in Community-Based Rehabilitation and its continued commitment to ensuring that Persons with Disability (PWD) are provided with appropriate referrals not only for rehabilitation services but also for other essential health services.
The award was received on behalf of the institution by Dr. Luzviminda S. Kwong, Officer-in-Charge, and Ms. Marie Antonette P. Aranas.
This recognition affirms NDH’s commitment to accessible, inclusive, and equitable healthcare services.
PLAQUE OF RECOGNITION – SERVICE DELIVERY NETWORK FOR PEOPLE LIVING WITH HIV (PLHIV)
From Quezon City Service Delivery Network
December 18, 2025
Novaliches District Hospital received a Plaque of Recognition from the Quezon City Service Delivery Network in recognition of its commitment and collaboration in providing quality and compassionate services for People Living with HIV (PLHIV).
The award was received on behalf of the institution by Ms. Jennifer Calpito and Ms. Mary Rose Bartolome.
This recognition reflects NDH’s sustained efforts to strengthen HIV care, treatment, and support services in partnership with local and national stakeholders.
CERTIFICATE OF COMMENDATION – GOOD PRACTICE (4 GREEN STARS)
From Department of Health – Metro Manila Center for Health Development
December 15, 2025
The Department of Health – Metro Manila Center for Health Development (DOH-MMCHD) recognized Novaliches District Hospital during the 2025 Green and Safe Health Facilities Recognition held on December 15, 2025, at DOH-MMCHD, Mandaluyong City.
NDH was awarded a Certificate of Commendation – Good Practice (4 Green Stars) for its strong commitment to:
- Responsible waste management
- Efficient energy and water use
- Infection prevention and control
- Disaster risk reduction
- Occupational health and safety
The award was received by Engr. Rhoclem Esguerra on behalf of the institution.
This recognition underscores NDH’s adherence to national standards and global best practices in providing a safe, sustainable, and patient-centered healthcare environment.
PLAQUE OF APPRECIATION – OUTSTANDING HOSPITAL AND MEDICAL CENTER IN DISEASE SURVEILLANCE AND RESPONSE (HOSPITAL CATEGORY 1 AND 2)
From Quezon City – City Epidemiology and Surveillance Unit (QC CESU)
December 12, 2025
Novaliches District Hospital was conferred a Plaque of Appreciation as Outstanding Hospital and Medical Center in Disease Surveillance and Response (Hospital Category 1 and 2) in recognition of its performance in disease surveillance and public health response.
The award is attributed to the efforts of the Hospital Epidemiology and Surveillance Unit (HESU) led by Dr. Christine Marie Bucad. It was received by Ms. Jing Calpito, Mr. Paulo Terado, and Mr. Robert Bansil, with the support of Ms. Jo-Ann Gutierrez, Section Head.
This recognition reflects the unit’s commitment to accurate reporting and effective disease monitoring and response.
OUTSTANDING HOSPITAL IN DISEASE SURVEILLANCE AND RESPONSE
From Quezon City City Epidemiology and Surveillance Unit (QC CESU)
December 12, 2025
Novaliches District Hospital, through its Hospital Epidemiology and Surveillance Unit (HESU) led by Dr. Christine Marie Bucad, was recognized as the Outstanding Hospital in Disease Surveillance and Response.
The award was received on behalf of the institution by Dr. Luzviminda S. Kwong and Mr. Roberto Bansil.
Special recognition is also accorded to Mr. Paulo Terrado for his exemplary performance and consistent dedication in ensuring complete, accurate, and timely disease surveillance reports.
This award affirms NDH’s significant contribution to strengthening public health surveillance systems.
AWARD FOR EXCELLENCE IN RESILIENCY – QUEZON CITY GREEN AWARDS 2025
From QC Disaster Risk Reduction and Management Council
November 13, 2025
Novaliches District Hospital was awarded the Award for Excellence in Resiliency at the Quezon City Green Awards 2025.
The recognition honors NDH’s commitment to inclusive and community-centered disaster preparedness and its efforts to ensure the safety and protection of patients, personnel, and the community during emergencies.
This achievement is a result of the collective efforts of NDH personnel whose dedication and preparedness continue to support institutional resilience.
HEALTHY HOSPITAL OUTSTANDING AWARD AND IHOMP EXCELLENCE AWARD
Department of Health – Metro Manila Center for Health Development (DOH-MMCHD)
October 17, 2025
Novaliches District Hospital was conferred two major recognitions by the Department of Health – Metro Manila Center for Health Development (DOH-MMCHD) during the 2025 Healthy Hospital Awards held on October 17, 2025, at the Midas Hotel, Pasay City:
- Healthy Hospital Outstanding Award
- IHOMP (Integrated Hospital Operations and Management Program) Excellence Award
The Healthy Hospital Outstanding Award is granted to hospitals that demonstrate excellence in health promotion, patient safety, environmental sustainability, and the promotion of a healthy workplace. This recognition underscores NDH’s sustained commitment to health, wellness, and quality healthcare delivery.
The hospital extends its sincere appreciation to the Department of Health for recognizing its continuous efforts in providing quality healthcare services to the residents of Quezon City and neighboring communities.
This achievement reflects the collective dedication, professionalism, and hard work of all NDH personnel in delivering compassionate and excellent service.
Healthy Hospital Outstanding Award
Integrated Hospital Operations and Management Program (IHOMP) Outstanding Award
98% RATING – INTEGRATED HOSPITAL OPERATIONS MANAGEMENT PROGRAM (IHOMP)
From DOH–MMCHD Health Facility Development and Enhancement Unit
September 25, 2025
Novaliches District Hospital attained a 98 percent rating in the Integrated Hospital Operations Management Program (IHOMP) Assessment and Validation conducted by the Department of Health – Metro Manila Center for Health Development (DOH-MMCHD), Health Facility Development and Enhancement Unit.
This result reflects the dedication and commitment of the entire hospital workforce in maintaining high standards of hospital operations and service delivery.
NDH remains committed to sustaining and further improving its systems and processes for the benefit of the population it serves.
RE-ACCREDITATION – MOTHER-BABY FRIENDLY HOSPITAL INITIATIVE (MBFHI)
From Department of Health – Metro Manila Center for Health Development (DOH-MMCHD)
September 24, 2025
Novaliches District Hospital successfully passed the Re-accreditation for the Mother-Baby Friendly Hospital Initiative (MBFHI) for Health Facility and Workplace conducted by the Department of Health – Metro Manila Center for Health Development (DOH-MMCHD).
This achievement demonstrates NDH’s continued commitment to the provision of quality, safe, and compassionate care for mothers and newborns.
The hospital remains steadfast in upholding standards that promote maternal, neonatal, and child health.
COVID-19 VACCINATION AWARD (2023)
On December 27, 2023, the Quezon City Government conferred a COVID-19 Vaccination Champion Award to Novaliches District Hospital in recognition of its outstanding efforts in combating the COVID-19 pandemic through vaccination. This award is a valuable memento of the hospital’s accomplishments and contributions to the campaign against vaccine hesitancy and to the City’s COVID-19 Vaccine Deployment Program.
SUSTAINING COMMITMENT TO INTEGRATED HOSPITAL OPERATIONS AND MANAGEMENT PROGRAM (2022-2023)
Revisiting the hospital’s performance status in terms of Integrated Hospital Operations and Management Program, the Department of Health, Metro Manila Center for Health Development Health Facility Development Bureau, visited NDH on November 16, 2023. The appraisal examined the status of the hospital operations in six key result areas: Governance, Ethics and Patients’ Rights, Quality Measurement and Improvement, Patient Safety, Facility Safety and Emergency Management, and Resource Management, with emphasis on the resolution and compliance with the findings and recommendations upheld during the previous IHOMP visit last August 31, 2022.
NDH garnered a total score of ninety-eight (98) out of 100 points surpassing its previous score of ninety-two (92). This means that the health facility has sustained its good practices and its compliance with the minimum requirements set by the DOH.
FROM 92 TO 98: Sustaining Commitment to Integrated Hospital Operations and Management Program (2022-2023)
PLAQUE OF RECOGNITION (OUTSTANDING DISEASE REPORTING UNIT (2023)
The Hospital Epidemiology and Surveillance Unit at Novaliches District Hospital received a prestigious Plaque of Recognition (Outstanding Disease Reporting Unit) for its exemplary performance in disease reporting and public health surveillance. Acknowledged for its unwavering commitment to excellence, the unit consistently met reporting deadlines while delivering accurate and comprehensive information to the Quezon City Epidemiology and Surveillance Unit (QCESU). The award was conferred on December 14, 2023, at Novotel Manila in Araneta, Cubao, Quezon City.
NDH’S JOURNEY TOWARDS ISO 9001: 2015 RECERTIFICATION, SUSTENANCE, AND EXPANSION
In unison with the City Government’s journey to Sustenance and Expansion of its Quality Management System (QMS), NDH being part of the QCG-QMS Core Team in collaboration with the Development Academy of the Philippines, has undergone the following activities since 2022:
- Orientation on ISO 9001:2015 QMS
- Training Course on ISO 9001:2015 QMS Requirements and Documentation
- Workshop on Process Mapping and Risk-based Quality Planning
- Workshop on QMS Documentation
- Workshop on the Enhancement of QMS Documentation and QMS Implementation Planning
- Technical Guidance on Operational Controls and Procedures
- Training Course on 5S Quality Workplace
- Training Course on Service Process Improvement
- Training Course on ISO 19011:2018 Guidelines for Auditing Management Systems
- Workshop on Auditing QMS
- Training Course on Root Cause Analysis and Corrective Action Formulation
- Technical Guidance on QMS Implementation
- Technical Guidance on Management Review
- Readiness Assessment
- QMS Technical guidance internally held by the QMS Core Team Representative and CQI.
- 7S Program Implementation
- Revision of the Operations Manual and updating of QMS Documents.
- In-house refresher orientation on the rudiments of ISO 9001:2015
- In-house refresher orientation on Auditing QMS 19011:2018
- These activities comprise capacity-building interventions that include lecture and workshop series, technical guidance and consultation, readiness assessment, and other management activities, necessary for complying the minimum standards of ISO clauses and other standards subscribed.
Downloadable Forms
Resources
NDH Citizen's Charter 2026
NDH Citizen's Charter 2025
NDH Citizen's Charter 2024
NDH Citizen's Charter 2023
NDH Citizen's Charter 2021
