CONTACT INFORMATION


Office for the Senior Citizens’ Affairs

  • OSCA
  • Ground Floor Community Center Building, Gate-3 Quezon City Hall Complex, Kalayaan Avenue, Quezon City, 1102 Metro Manila, Philippines
  • 8703-2843 / 8703-9518
  • [email protected]
  • https://www.facebook.com/qc.osca/

Office Hours
Monday to Friday            
8:00 AM – 5:00 PM

Action Centers (District Offices)

DISTRICT 1: Katipunan Park, Brgy. Katipunan, Quezon City 1105

DISTRICT 2: Training Center, Katuparan St. corner Commonwealth Ave., Quezon City 1121

DISTRICT 3: 25 Calderon St. corner Dagohoy St., Brgy. Marilag, Project 4, Quezon City 1109

DISTRICT 4: Archival Building, Scout Reyes St., Brgy. Paligsahan, Quezon City 1103

DISTRICT 5: Novaliches District Center, Moses St., Jordan Plains Subd., Brgy. Sta. Monica, Quezon City 1117

ABOUT US


Description

The creation of the Office for the Senior Citizens’ Affairs (OSCA) in Quezon City paved the way to care for the needs and concerns of people aged 60 years and above. This office was conceived and developed to put in place the provisions of laws pertaining to the protection of the innate rights of the Elderly. 

Mission

To plan, develop, implement, and monitor yearly work programs in pursuance of the objectives of Republic Act No. 9994, also known as the “Expanded Senior Citizens Act of 2010”, and set into actuality the mandates of the constitution relative to the protection, welfare, and benefits of the elderly of Quezon City.

Vision

To motivate, encourage, and give maximum support for Senior Citizens and their contributions in nation-building by granting and providing them optimum and special privileges.

Legal Basis

Republic Act 7876, Senior Citizens Center Act of the Philippines

  • Republic Act No. 9994 – Expanded Senior Citizens Act Of 2010: An Act Granting Additional Benefits And Privileges To Senior Citizens, Further Amending Republic Act No. 7432, As Amended, Otherwise Known As “An Act To Maximize The Contribution Of Senior Citizens To Nation Building, Grant Benefits And Special Privileges And For Other Purposes”
  • Ordinance No. SP-3041, S-2021 – The Unified Quezon City ID Ordinance Of 2021: An Ordinance Establishing The Quezon City Registry System, Thereby Prescribing The Unified Quezon City Identification Cards To Be Issued To All Residents Of Quezon City And Providing Guidelines For The Issuance Thereof.
  • DSWD Memorandum Circular No. 04 Series Of 2019 (Amendment: Memorandum Circular No. 16 Series Of 2021) – Omnibus Guidelines In The Implementation Of The Social Pension For Indigent Senior Citizens
  • Ordinance No. SP-1986, S-2009 – An Ordinance Giving Due Recognition And Reward To City Residents Aged 100 Years Old Or More As Part Of The City’s Effort To Support Senior Citizens / Ordinance No. SP-2542, S-2016: Amending Section 2 (C)… Increasing The Cash Incentive Grant From Ten Thousand Pesos (Php10,000.00) To One Hundred Thousand Pesos (Php100,000.00) To All Quezon City Registered Resident Senior Citizens Upon Reaching The Age Of One Hundred (100).
  • Ordinance No. SP-2544, S-2016 – Quezon City Senior Citizens’ Death Benefit Welfare Assistance Ordinance Of 2016: An Ordinance Granting Death Benefit Welfare Assistance In The Amount Of At Least Five Thousand Pesos (Php5,000.00) To The Bereaved Families Of Registered Resident Senior Citizens Of Quezon City.
  • Ordinance No. SP-1861 S-2008 (Amended: Ordinance No. SP-2614, S-2017) – An Ordinance Declaring Every First Week Of The Month Of October As The Senior Citizen’s Week Providing For Its Annual Observance And For Other Purposes. 

Service Pledge:

To observe and ensure immediate response to the communication, inquiries, and appeals with the respect to the public courtesy from Monday to Friday, from 8:00 am to 5:00 pm.

To support and expand mechanisms to innovate and enhance our operations, procedures, systems, and workforce to ensure quality service to the satisfaction of our clients.

To be committed to serving the public with honor and devotion by crossing the road of excellence with good governance and public service. Our office continues to assist, support, and reinforce the quality service we provide to our citizens and initiate a reliable, efficient, and suitable workforce to comply with the mandate.

To adhere to the agency’s core values and uphold dignity, integrity, coordination, dedication, and proficiency. Our office provides appropriate guidelines and programs to ensure fairness to all senior citizens, especially the underprivileged and deserving seniors.

SERVICES


Processing of Senior Citizen’s ID with online QCitizen-Card Registration  
Availment of Senior Citizen’s Card or OSCA-ID as the “nationally uniform individual identification card” for the discounts, benefits, and other privileges.

More Details

Replacement of Senior Citizen’s QCitizen / OSCA Card
The OSCA replaces Senior Citizen’s ID that needs correction or updating, damage, misplaced card, and transfer from another city/municipality.

More Details

Issuance of Booklets for Medicine, DTI (Grocery), and Free Movies
The OSCA issued a discount booklet for the purchase of medicine, basic necessities, or prime commodities and for availing of free movies in theaters.

More Details

Issuing Record Certification for other Office Transactions
The OSCA issued to any Senior Citizen the Certificate of Registration or No-Record, Certified Photocopy, Cancellation for those who moved to another city/municipality and as an attachment to Burial documentation.

More Details

Application for DSWD’s Social Pension for Indigent Senior Citizens
It is a program of the Department of Social Welfare and Development (DSWD) for indigent Senior Citizens. The QC Government and OSCA coordinate and only assist DSWD in the application process and payout of this program.

More Details

Quezon City Living Centenarian Recognition, Award, and Benefits
This award is recognition of legitimate city residents aged 100-years and older. Apart from the certificate, he will also receive benefits of Php100,000.00 (one-time), a monthly allowance of Php1,000.00, an annual birthday gift of Php1,000.00, and a Christmas gift of Php1,000.00 – as long as the Centenarian lives.

More Details:

D.B.W.A. for the Relative of the Deceased Senior Citizens of Quezon City
The DBWA is financial assistance amounting to Php5,000.00 for the relative of a deceased senior citizen registered with OSCA of Quezon City if he or she has died within the past three (3) months.

More Details:

PROGRAMS


ANNUAL SENIOR CITIZEN’S WEEK CELEBRATION

Every first week of October, OSCA spearheads various activities to highlight the history, achievements, plans, and other concerns of the senior citizens. This includes the election or selection from among the City’s accredited senior citizens’ associations of the counterparts of all local elective and appointive officials, as well as the heads of national offices or agencies stationed or assigned in Quezon City.

ALAY KAY LOLO AT LOLA” GIFT GIVING PROJECT

A yearly gift-giving project for the elderlies of this city consisting of grocery/food bags or basic necessities, supplements, vitamins, and pneumonia/flu vaccines.

CONSULTATIVE ASSEMBLY WITH SENIOR CITIZENS ASSOCIATIONS

OSCA, in consultation with the duly registered Senior Citizen organizations, plans, develops, implements, consolidates, and monitors yearly work programs with accredited NGOs and other people’s organizations. OSCA organizes a summit for associations and attends the Induction of their new set of officers

AGING AWARENESS AND SAFETY TRAINING PROGRAM

OSCA conducts orientation program/education campaigns, as well as other advocacy activities including training about disaster preparedness response and recommendations for older people given their specific risk factors.

 LIVELIHOOD TRAINING/SEMINAR PROGRAM FOR ELDERLY

In coordination with Social Services Development Department (SSDD), Small Business and Cooperatives Development and Promotions Office (SBCDPO), and Barangay and Community Relations Department (BCRD), OSCA organizes and conducts livelihood training/seminars for Senior Citizens from various organizations of the different barangays.

 OSCA’S CAPACITY DEVELOPMENT SEMINAR/WORKSHOP

OSCA conducts training/seminars for OSCA staff, all job-order (contractual), and consultant personnel, on capacity development, team building, gender sensitivity, and other workshops.

 GENDER AND DEVELOPMENT / “DALAW-KALINGA” PROGRAM FOR SENIOR CITIZENS

 Information dissemination, coordination with nearby LGUs on their OSCA Head with GAD Focal Person, and visitation to elderly institutions offering gift packs while giving them some entertainment.

TRAINING PROGRAM FOR SSDD’S SENIOR CITIZEN VOLUNTEER WORKERS

OSCA monitors compliance with the provisions of the law and its rules particularly the grant of special discounts, and privileges, and evaluates indigent senior citizens for eligibility on DSWD’s Social Pension Program.

MONITORING PROGRAM FOR ESTABLISHMENTS VIOLATING THE RA 9994, ITS RULES AND LOCAL ORDINANCES 

OSCA assists and coordinates with the concerned person, natural or judicial, establishment, institution, or agency in investigating fraudulent practices and abuses of the discount and privileges exclusively granted to senior citizens.

FREE LEGAL ASSISTANCE PROGRAM FOR THE DISADVANTAGE SENIOR CITIZENS 

Assists senior citizens in filing complaints or charges against any person, natural or judicial; establishment, institution, or agency refusing to comply with the privileges under the law before the Department of Justice (DOJ), the Prosecutor’s Office, the Regional or Municipal Trial Court.

ORIENTATION PROGRAM ABOUT SENIOR CITIZEN PRIVILEGES FOR VARIOUS BARANGAY, ESTABLISHMENT AND OTHER OFFICES

OSCA establishes linkages and works together with the barangays in their respective areas and serves as a general information or liaison center for the needs of the senior citizens.

FREE ONLINE CONSULTATION PROGRAM (VIA ZOOM OR OTHER VIRTUAL PLATFORM) FOR THE ELDERLY

In partnership with the “Lingap-Diwa Program”, OSCA provides a free online consultation with doctors via zoom for psychiatric problems; stress, anxiety, depression, sleep disorders, neuro-consultation; dementia, Parkinson’s, stroke, and diabetes and cardio-consultation; pain, heart ailments, and stroke. This advocacy program enables our senior citizens to address their mental health concerns.

DONATION OF WHEELCHAIR, MEDICAL KIT AND NUTRITIONAL VALUE PACK FOR DISABLE, SICKLY AND FRAIL SENIOR CITIZENS

OSCA, in partnership with the City Council and other offices, selects the much-needed senior citizens to be given a wheelchair or other medical kit, vitamins, and food supplements.

GUIDES


How to Apply for a Senior Citizen Card

Any Filipino resident of Quezon City who is sixty (60) years of age or older can obtain an OSCA Card. This may apply to seniors with “dual citizenship status” if he/she can prove his / her Filipino Citizen status and has resided in this city for at least six (6) months.

Requirements:

  1. Fully Accomplished QCitizen ID Online Form (https://qceservices.quezoncity.gov.ph/) or Request for Sectoral Status Change (if already have a regular resident/non-senior QCitizen ID)
    1.  
      1. A printable form is also available online (https://quezoncity.gov.ph…pdf) for representative and onsite assisted encoding at the Office for Senior Citizens’ Affairs (OSCA)
    2.  
  2. 1 original and 1 photocopy of valid ID with applicant’s birth date and address (if no QCitizen ID)
  1. 1 original and 1 photocopy of the Birth Certificate and Barangay Certificate of Residency (if there is no QCitizen ID or the birthdate and address are different from the Valid ID)
  1. 1 original and 1 photocopy of the Marriage Certificate (if the applicant is a married woman whose last name is different from the Valid ID)
  1. Latest digital or ID photo (2×2) – Colored with white background
  1. A signature or can send a digital signature (clear and uncut on any part of the signature inside the box on the form)

Additional requirements for representatives:

 1.    Authorization Letter signed by the applicant

 2.   1 original and 1 photocopy of valid ID of representative (preferably QCitizen ID)

Process for Online Application:

  1. Create a profile and account with QC E-Services, at this link – (https://qceservices.quezoncity.gov.ph/)
  2. From the QC E-Services menu, select QCitizen ID eApplication
  3. Fill in all required information or data. If you already have a resident/non-senior QCitizen ID, select Request for Sectoral Status Change
  4. Wait for the email confirmation once your application has been approved
  5. Download the QCitizen App on the smartphone to get a digital copy of your QCitizen ID
  6. Wait for the physical ID to be delivered to your registered address

Process for Offline/Walk-in Application:

  1. Go to the quezoncity.gov.ph website and download S.C. QCitizen ID Application Form or obtain a form from OSCA
  2. Submit Fully Accomplished Senior Citizen QCitizen ID Application Form and all required documents for OSCA verification
  3. Once approved, the ID will be sent to the senior citizen’s home or can be pick-up at OSCA

How to Apply for the Replacement of OSCA-ID

The OSCA replaces a Senior Citizen’s Card that needs correction, updating, or is damaged, lost, or transferred from another city/municipality.

 Requirements:

 1.   Fully Accomplished Senior Citizen QCitizen ID Application Form

 2.  1 original and 1 photocopy of valid ID/documents showing the correct data or   Barangay Certificate of Residency (if no or different Quezon City address, starting at least 6 months residency) 

3.  Certificate of Cancellation from origin OSCA of city/municipality and surrender the old Senior ID (for the transferee to Quezon City)

Additional requirements for representatives:

1.   Authorization Letter signed by the Senior Citizen 

2.  1 original and 1 photocopy of valid ID of representative (preferably QCitizen ID)

Process:

1. Submit Fully Accomplished Senior Citizen QCitizen ID Application Form and all required documents for OSCA verification

2. Proceed to Cashier for the payment of Senior Citizen’s ID replacement (Php100.00)

3. Once printed, the ID will be sent to the Senior Citizen’s home or can be picked up at OSCA

Quezon City Living Centenarian Recognition, Award and Benefits

This award is recognition of legitimate city residents aged 100-years and older. Apart from the certificate, they will also receive benefits of Php100,000.00 (one-time), a monthly allowance of Php1,000.00, an annual birthday gift of Php1,000.00, and a Christmas gift of Php1,000.00 – as long as the Centenarian lives.

      Requirements: (can be applied for by representative)

  1. Fully Accomplished Centenarian Application Form (can be downloaded online at https://quezoncity.gov.ph…pdf or obtain a form from OSCA)
  1. 1 original and 1 photocopy of an Old OSCA Card or QCitizen ID issued at least 6 months
  1. 1 original and 1 photocopy of Certified True Copy of Birth Certificate (PSA / CCRD) or Baptismal Certificate  
  1. 1 original and 1 photocopy of two (2) of the following (if there is no Birth or Baptismal Certificate): 

                       a.  Passport (old or new)

                       b.  Postal ID

                       c.  Voter’s Registration or ID

                       d.  AFPSLAI / Veteran’s ID

                       e.  GSIS / SSS ID

                       f.  Philhealth MDR

5.   1 original and 1 photocopy of Barangay Certificate of Residency (if the address is different from the Senior ID) 

6.   One (1) whole-body picture with the current newspaper

Process: (application can be made three months in advance, but verification will only begin when he/she has reached his 100th birthday)

  1. Log in to quezoncity.gov.ph website and download/print Centenarian Application Form or obtain a form from OSCA
  1. Submit the Fully Accomplished Centenarian Application Form and required documents to OSCA
  1. OSCA staff will conduct a house visitation when the Centenarian reaches 100 years of age
  1. OSCA will process the application and validate the documents to verify the information contained in the application
  1. The applicant will receive notice about two or three (2-3) months after the verification when benefits will be provided for the Q.C. Centenarian Awardee

Application for DSWD Social Pension for Indigent Senior Citizens

This is a program of the Department of Social Welfare and Development (DSWD) for indigent Senior Citizens who are frail, sickly, or with disability and without a pension or permanent source of income, compensation, or financial assistance from relatives to meet their food and medicine needs. The QC Government and OSCA coordinate and only assist DSWD in the application process and payout of this program.

Requirements:

  1. Original Senior Citizen QCitizen ID or OSCA Card
  1. Fully accomplished DSWD Senior Citizen’s Social Pension Application Form available at OSCA or can be downloaded (https://quezoncity.gov.ph…pdf)

Process:

  1. Log in to quezoncity.gov.ph website and download/print DSWD S.C. Social Pension Application Form or obtain a form from OSCA
  1. Go to OSCA and submit the Fully Accomplished DSWD S.C. Social Pension Application Form and present original QCitizen Senior ID or OSCA Card
  1. DSWD staff will conduct a validation or home visitation at the applicant’s residence
  1. If eligible, the name of the indigent Senior Citizen will be included in the list to be submitted by OSCA to DSWD
  1. If approved by DSWD for Social Pension, OSCA will inform the applicant that he/she is included in the approved payroll list
  1. Wait for notification when the Social Pension Pay-out will be made for approved indigent Senior Citizens beneficiaries

Reminder:

  • OSCA only accepts applications and DSWD is the final assessment/approval if an indigent Senior Citizen is qualified.
  • Not all eligible indigent Senior Citizens will be immediately qualified for DSWD Social Pension as it is only based on currently available funds for the program and priority list depending on age group or health status.

Department Directory


Atty. Bayani V. Hipol
Officer in Charge, OSCA
8703-2843 / 8703-9518
[email protected]

Divisions/Sections

Divisions Officer NameOffice AddressContact Information
Administrative
Division
Ms. Mylene Nace
In-Charge

1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]

Membership DivisionMs. Cherry Francisco
In-Charge


1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected] 
Information Management DivisionMr. Daniel Oro
In-Charge


1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]
Planning and Development Division 
Ms. Gloria Marie Mariano
In-Charge
1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]
External Affairs DivisionMs. Charito P. Zorilla
In-Charge
1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]
Death Benefits Welfare AssistanceMs. Rowena San Agustin
Mr. Ronan Aragon
In-Charge
1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]
CentenarianMs. Jezebel Montero
In-Charge
1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]
Social PensionMs. Gloria Mariano

Mr. Matthew Alvarez
In-Charge
1st Floor Q.C. Community Center, Gate-3 Quezon Cityhall Complex, Kalayaan Avenue, Quezon City,1102 Metro Manila, Philippines8703-2843 / 8703-9518
[email protected]

SPOTLIGHT


  RECOGNITION OF LIVING CENTENARIANS

ANNUAL CELEBRATION OF SENIOR CITIZEN’S WEEK EVERY FIRST WEEK OF OCTOBER

DEATH BENEFIT WELFARE ASSISTANCE PAY-OUT

CONSULTATIVE ASSEMBLY WITH SENIOR CITIZENS ASSOCIATIONS

DOWNLOADABLE FORMS


Resources


OSCA 2022 Citizens Charter

Last updated on May 31st, 2022