Office of the City Administrator

  • OCA
  • 4th Floor, High Rise Building, Quezon City Hall, Elliptical Road, Diliman, Quezon City
  • 8988-4242 local 8425
  • [email protected]

Office Hours:
Mondays – Fridays
8:00 am – 5:00 pm



The Office of the City Administrator (OCA) serves as the principal advisor to the City Mayor, providing sound recommendations and developing plans and strategies for the effective and efficient management and administration of City Government operations. 

OCA also serves as the clearinghouse of all financial transactions of the city government, ensuring compliance to all relevant budget, accounting, and audit rules, regulations, and guidelines.  It warrants that policies and programs result in good governance, transparency, and better public service for its constituents.   

Under the direction of the City Mayor, OCA supervises and provides coordinative support among the different City Departments and Offices for better inter-office linkages in the implementation of city projects and programs.

OCA also oversees the implementation of the QCitizen ID, Integrated Energy-Efficient Streetlighting Program, and City Bus Augmentation Program, among others.


To ensure that standards in governance administration and operation and fiscal management are efficiently implemented in addressing the needs of Quezon City constituents.


Be the lead among the City Departments, Offices, and other stakeholders in the effective execution of all approved plans, programs, and policies with the primary aim of providing the highest standards of service to the people of Quezon City.

Legal Bases

  • Article X, Section 480, Republic Act 7160, as amended – The Local Government Code of 1991
  • City Ordinance No. SP-154, S-1990 – An Ordinance Providing for the Expanded Duties, Function, and/or Responsibilities of the City Administrator and the Secretary to the City Mayor, and Creating the Positions of Assistant City Administrator for Operations, Assistant City Administrator for General Affairs, Assistant City Administrator for Fiscal Affairs, and Another Assistant Secretary to the City Mayor and their Respective Staff, Appropriating the Necessary Funds for the Purpose, and Repealing Ordinance No. NC-82, S-89, and Other Pertinent Ordinances.
  • Executive Order No. 8, S-2020 – Creating the Task Force For the Quezon City Integrated Energy Efficient Streetlighting Program Otherwise Known As “Task Force Streetlighting”

Service Pledge

The Office of the City Administrator guarantees to provide:

Excellence in Service, by putting our heart and soul into our work, providing our best in terms of knowledge, attitude, and skills in all we are assigned to do.

Customer Satisfaction, by being attuned to customer needs in terms of the service they require, keeping in mind that our clients are the reason behind the tenet: public office is a public trust.

Commitment, by being steadfast and consistent in the performance of our duties and responsibilities.

Efficiency and Economy, by being mindful of the scarcity and finiteness of resources so we reduce waste and consume less without sacrificing the quality of performance and value of service.

Reliability, by giving quality work every time, all the time.


Processing of Incoming Correspondence Covering Various Requests, Complaints,  and Proposals

Acts on various requests, complaints, and proposals received by the Office.

More details:

Payment and Monitoring on Use of Electronic Fleet Cards 

Processes payment and monitors usage consumption of electronic fleet cards for fuel, lubricants, and other fuel-related services by City Government-issued vehicles and/or equipment.

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Usage and Payments of Utilities (Telephone Lines, Water, and Electricity Connections)

Monitors and processes payment on its consumption of applications for installation of telephone lines, water, and electricity connections.

More details:

Quezon City Bus Augmentation Program (City Bus)

Monitors and processes payment on the usage of the City Bus Program.

More details:

Programs/Projects/Activity Coordination and Monitoring

Assists in the overall coordination among concerned stakeholders in the implementation of a program, project, or activity.

More details:

Application and Issuance of QCitizen ID

Manages online application and processing of QCitizen ID (QCID) for residents with its own distinctive identification system. The QCID determines the accurate number of registered people residing in the City in order for the local government to appropriately address their social needs and efficiently provide necessary public services.

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New Installation of Streetlights

New streetlights are installed in requested areas to increase the illumination in the City in order to augment the safety and security of the community. Prior to installation, an inspection is conducted to determine whether the installation is feasible or not.

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Repair and Maintenance of Existing Streetlights

Existing streetlights are managed by the City Government in order to maintain illumination in the area. Repair or replacement of streetlight components is done when these are non-operational or pose a threat to the safety of people and properties.

More details:

Provision of Other Support Services

Provides assistance to different city Departments and Offices, government agencies, barangays, and homeowners in other tasks and activities such as tree trimming, installation of tarpaulins, lanterns, and Christmas decorations, and CCTV rectification, dangling wires operations, debris removal, and emergency rescue during typhoons or other calamities.

More details:



The integrated program for the installation, retrofitting, repair, and maintenance of City streetlights through the use of energy-efficient streetlight parts/equipment will further reduce power consumption and use a Centralized Management System while attaining100% city-illumination level.

Project components include: 

  1. Installation of additional streetlights to attain 100% illumination level
  2. Retrofitting of existing streetlights into a Centralized Management System
  3. Repair and maintenance of streetlights including replacement of dilapidated posts and tree-trimming activities


The program provides free bus service to the riding public with pick-up and drop-off points for eight bus routes:

  1. Quezon City Hall to Cubao (and vice versa)
  2. Quezon City Hall to Litex (and vice versa)
  3. Welcome Rotonda to Aurora Boulevard/Katipunan Avenue (and vice versa)
  4. Quezon City Hall to General Luis (and vice versa)
  5. Quezon City Hall to Mindanao Avenue via Visayas Avenue (and vice versa)
  6. Quezon City Hall to Gilmore (and vice versa)
  7. Quezon City Hall to Ortigas Avenue Extension (and vice versa)
  8. Quezon City Hall to Muñoz (and vice versa)


The complete and accurate unified identification database is established to fast-track the City Government’s services through a digitized process not only for its residents but also for those working and doing business in Quezon City.  With strict observance of Republic Act 10173 (Data Privacy Act of 2012), a unique citizen number is given to each applicant to avoid fake and manipulation of personal information in availing and claiming benefits the City may grant. This also provides a very clear demography of Quezon City. 



  1. For new installations of streetlights, submit a letter of request to the Office of the City Administrator.
  2. For repair of streetlights or emergencies, either:
  1. Submit a letter of request to the Office of the City Administrator; or
  2. Call the Task Force’s Main Office at 89884242 local 8618 or its Satellite Office at 8703-6696.
  3. A staff member shall coordinate with the requesting party. 


  1. Go to QC eServices: and click on QC ID e-Application to register and create an account. 
  2. Read and follow the shown instructions.
  3. Wait for the notification to your registered email account or cellphone number on the application status.

Department Directory

City Administrator
8988-4242 Local 8824
[email protected]

Assistant City Administrator for Fiscal Affairs
8988-4242 Local 1106
[email protected]

Assistant City Administrator for General Affairs
8988-4242 Local 8405
[email protected]

Assistant City Administrator for Operations
8988-4242 Local 1109
[email protected]

Action Officer, Task Force Streetlighting
8988-4242 Local 1109
[email protected]

DivisionsOfficers NameOfficer AddressContact Information
Immediate StaffMs. Emelinda Veloria
Executive Secretary
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City8988-4242
Local 8425
Administrative DivisionMs. Elena Liwayway Y. Baskiñas
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City
8988-4242 local 1101, 1102
[email protected]
Fiscal Management DivisionMs. Cynthia B. Dela Cruz
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City
8988-4242 Local 1110
[email protected] 
Management and Organization DivisionMs. Miriam Eudomelda A. Tamayo
Chief Administrative Officer
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City8988-4242 Local 1103
[email protected]
Operations, Coordination, and Monitoring DivisionMs. Aida L. Mendoza
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City8988-4242 Local 1214
[email protected]
Technical DivisionEngr. Gloria R. Eugenio
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City
8988-4242 Local 1105
[email protected] 
QCIDMr. Joel Distrajo
14th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City8988-4242 Local 8210
[email protected]
Task Force StreetlightingEngr. Eliseo DC. Adriano
Assistant Action Officer
4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City

Field Office:
Holy Cross Memorial Drive, San Bartolome, Novaliches, Quezon City (inside QCU Main Campus)
8988-4242 Local 8618
[email protected] 




In coordination with the Commission on Election (COMELEC), the Task Force participated in the removal of all election campaign paraphernalia installed prior to the May 9, 2022, National and Local Elections.

Installation of New Streetlights

Excavation and concreting of new pedestals to install new steel posts for City streetlights. 

Repair and Maintenance of Streetlights

Activities include replacement of dilapidated pedestal and steel posts, replacement of busted LED luminaires or malfunctioning photocells, repair of grounded wires, and disconnection of illegal connected wires on City streetlights.

Other Activities

These include installation and removal of tarpaulins for City projects/programs, installation, and removal of City Christmas decorations and lanterns, as well as tree-trimming.


OCA Citizen's Charter 2020
OCA Citizen's Charter 2022
OCA Citizen's Charter 2023

Last updated on October 2nd, 2023