CONTACT INFORMATION
Office of the City Administrator
- OCA
- 4th Floor, High Rise Building, Quezon City Hall, Elliptical Road, Diliman, Quezon City
- 8988-4242 local 1101, 8825
- ocadmin@quezoncity.gov.ph
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
ABOUT US
Description
OCA serves as the principal advisor to the City Mayor, providing sound recommendations and developing plans and strategies for the effective and efficient management and administration of city government operations.
OCA also serves as the clearinghouse for all financial transactions of the city government, ensuring compliance with all relevant budget, accounting, and audit rules, regulations, and guidelines. OCA warrants that policies and programs result in good governance, transparency, and better public service for its constituents.
Under the direction of the City Mayor, OCA supervises and provides coordinative support among the different city departments and offices for better inter-office linkages in the implementation of city projects and programs.
OCA also oversees the implementation of the QCitizen ID, Integrated Energy-Efficient Streetlighting Program, City Bus Augmentation Program, among others.
Mission
To ensure that standards in governance administration and operation and fiscal management are efficiently implemented in addressing the needs of Quezon City constituents.
Vision
To be the lead among the city departments, offices, and other stakeholders in the effective execution of all approved plans, programs, and policies in providing the highest standards of service to the people of Quezon City.
Legal Bases
- Article X, Section 480, Republic Act 7160, as amended – The Local Government Code of 1991
- City Ordinance No. SP-154, S-1990 – An Ordinance Providing for the Expanded Duties, Function, and/or Responsibilities of the City Administrator and the Secretary to the City Mayor, and Creating the Positions of Assistant City Administrator for Operations, Assistant City Administrator for General Affairs, Assistant City Administrator for Fiscal Affairs, and Another Assistant Secretary to the City Mayor and their Respective Staff, Appropriating the Necessary Funds for the Purpose, and Repealing Ordinance No. NC-82, S-89, and Other Pertinent Ordinances
- Executive Order No. 8, S-2020 – Creating the Task Force For the Quezon City Integrated Energy Efficient Streetlighting Program Otherwise Known As “Task Force Streetlighting”
Service Pledge
The Office of the City Administrator guarantees to provide:
- Excellence in Service, by putting our heart and soul into our work, providing our best in terms of knowledge, attitude, and skills in all we are assigned to do.
- Customer Satisfaction, by being attuned to customer needs in terms of the service they require, keeping in mind that our clients are the reason behind the tenet: public office is a public trust.
- Commitment, by being steadfast and consistent in the performance of our duties and responsibilities.
- Efficiency and Economy, by being mindful of the scarcity and finiteness of resources so we reduce waste and consume less without sacrificing the quality of performance and value of service.
- Reliability, by giving quality work every time, all the time.
Services
PROCESSING OF INCOMING CORRESPONDENCE COVERING VARIOUS REQUESTS, COMPLAINTS, AND PROPOSALS
Acts on various requests, complaints, and proposals received by the Office.
PROGRAMS/ PROJECTS/ ACTIVITY COORDINATION AND MONITORING
Assists in the overall coordination among concerned stakeholders in the implementation of a program, project, or activity.
APPLICATION AND ISSUANCE OF QCitizen ID (QCID)
Online application and processing of Quezon City Citizen ID (QCID) for residents with its own distinctive identification system. The QCID determines the accurate number of registered people residing in the city in order for the local government to appropriately address their social needs and to efficiently provide necessary public services.Featuring its own distinct identification system, the QCitizen ID helps determine the accurate number of registered residents and non-residents (those who are working or have business) in Quezon City, enabling the local government to effectively address social needs and deliver essential public services more efficiently.
The application and issuance process for senior citizens and PWD QCIDs are found and indicated in their respective departments’ charters [i.e., Office for Senior Citizens Affairs (OSCA) and Persons with Disability Affairs Office (PDAO)].
a. Application of New QCitizen ID Online Process
b. Application of New QCitizen ID (Walk-In Process)
REPLACEMENT OF QC ID CARD
In reference to Section 9 of City Ordinance No. SP-3041, S-2021, applicants may request a replacement of their QCID card at designated issuing offices in cases of loss, damage, theft, or when they need to amend any information displayed on their QCID card.
- Lost QCitizen ID Card
- Damaged QCitizen ID Card
- Change of QCID Card Details For Change of Address
- Change of QCID Card Details For Name, Sex, or Birthdate
- Change of QCID Card Details For Signature
- Change of QCID Card Details For Blood Type
- Change of QCID Card Details For Emergency Contact
- Change of QCID Card Details For Change of Civil Status
QC ESERVICES ACCOUNT BINDING AND EMAIL CHANGE FOR QCITIZEN ID
This service allows QCitizens to either bind their walk-in QCID application to their QC eServices account or update the registered email address linked to their existing QCID.
NEW INSTALLATION OF STREETLIGHTS
New streetlights are to be installed in the requested area to increase the illumination in the city in order to augment safety and security of the community. Prior to the installation, an inspection will be conducted first to determine whether installation is feasible or not.
REPAIR AND MAINTENANCE OF EXISTING STREETLIGHTS
Existing streetlights are being maintained by the City Government in order to maintain illumination in the area. The act of repairing/replacing street light components is being done when it is non-operational or of being a threat to safety of lives and properties.
REPAIR AND MAINTENANCE OF STREETLIGHTS (Relocation of Streetlight, Replacement of Dilapidated, or Damaged Streetlight)
Existing streetlights are being maintained by the City Government in order to maintain illumination in the area. The act of repairing / replacing street light components is being done when it is non-operational or of being a threat to safety of lives and properties.
PROVISION OF OTHER SUPPORT SERVICES (Emergency Response)
Assistance is also provided to different city departments/offices, government agencies, barangays, and homeowner associations in emergency situations
PROVISION OF OTHER SUPPORT SERVICES (Tree-trimming, Installation of Tarpaulins or Lanterns, Assist Barangays, Local or National Government Offices)
Assistance is provided to different city departments/offices, government agencies, barangays and homeowner associations in other tasks and activities like tree trimming; installation of tarpaulins, lanterns, decorations; and others.
Programs
QUEZON CITY INTEGRATED ENERGY EFFICIENT STREETLIGHTING PROGRAM
The integrated program for the installation, retrofitting, repair, and maintenance of City streetlights through the use of energy-efficient streetlight parts/equipment will further reduce power consumption and use a Centralized Management System while attaining100% city-illumination level.
Project components include:
- Installation of additional streetlights to attain 100% illumination level
- Retrofitting of existing streetlights into a Centralized Management System
- Repair and maintenance of streetlights including replacement of dilapidated posts and tree-trimming activities
QUEZON CITY BUS AUGMENTATION PROGRAM
The program provides free bus service to the riding public with pick-up and drop-off points for eight bus routes:
- Quezon City Hall to Cubao (and vice versa)
- Quezon City Hall to Litex (and vice versa)
- Welcome Rotonda to Aurora Boulevard/Katipunan Avenue (and vice versa)
- Quezon City Hall to General Luis (and vice versa)
- Quezon City Hall to Mindanao Avenue via Visayas Avenue (and vice versa)
- Quezon City Hall to Gilmore (and vice versa)
- Quezon City Hall to Ortigas Avenue Extension (and vice versa)
- Quezon City Hall to Muñoz (and vice versa)
QC ID
The complete and accurate unified identification database is established to fast-track the City Government’s services through a digitized process not only for its residents but also for those working and doing business in Quezon City. With strict observance of Republic Act 10173 (Data Privacy Act of 2012), a unique citizen number is given to each applicant to avoid fake and manipulation of personal information in availing and claiming benefits the City may grant. This also provides a very clear demography of Quezon City.
Guides
HOW TO AVAIL OF THE SERVICES OF TASK FORCE STREETLIGHTING
- For new installations of streetlights, submit a letter of request to the Office of the City Administrator.
- For repair of streetlights or emergencies, either:
- Submit a letter of request to the Office of the City Administrator; or
- Call the Task Force’s Main Office at 89884242 local 8618 or its Satellite Office at 8703-6696.
- A staff member shall coordinate with the requesting party.
HOW TO APPLY FOR A QC ID
- Go to QC eServices: https://qceservices.quezoncity.gov.ph/ and click on QC ID e-Application to register and create an account.
- Read and follow the shown instructions.
- Wait for the notification to your registered email account or cellphone number on the application status.
Department Directory
MR. MICHAEL VICTOR N. ALIMURUNG
City Administrator
8988-4242 local 8824
mike.alimurung@quezoncity.gov.ph
MR. DON FRANCIS D. JAVILLONAR
Assistant City Administrator for Fiscal Affairs
8988-4242 local 1106
don.javillonar@quezoncity.gov.ph
ATTY. RENE S. GRAPILON
Assistant City Administrator for General Affairs
8988-4242 local 8405
rene.grapilon@quezoncity.gov.ph
MR. ALBERTO H. KIMPO
Assistant City Administrator for Operations
8988-4242 local 1109
alberto.kimpo@quezoncity.gov.ph
Divisions/ Sections
| DIVISION | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
|---|---|---|---|
| Immediate Staff | Ms. Emelinda Veloria Executive Secretary | 4th Floor, High Rise Bldg., Quezon City Hall4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City | 8988-4242 local 8825 |
| Administrative Division | Ms. Elisha F. Ronquillo Acting Division Chief | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon CityFloor, High Rise Bldg., Quezon City Hall | 8988-4242 local 1101, 1102 ocadmin@quezoncity.gov.ph |
| Fiscal Management Division | Ms. Adalia C. Valderama Acting Division Chief | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City | 8988-4242 local 1110 fmd.oca@quezoncity.gov.ph |
| Management and Organization Division | Ms. Miriam Eudomelda A. Tamayo Chief Administrative Officer | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City., Quezon City Hall | 8988-4242 local 1103 mod.oca@quezoncity.gov.ph |
| Operations, Coordination, and Monitoring Division | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City | 8988-4242 local 1214 ocmd.oca@quezoncity.gov.ph | |
| Technical Division | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City | 8988-4242 local 1105 technical.oca@quezoncity.gov.ph | |
| QCID | 2nd Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City | 8988-4242 local 8210 qcidteam@quezoncity.gov.ph | |
| Task Force Streetlighting | Engr. Dominador S. Bulante Jr. Office-in-Charge | 4th Floor, High Rise Bldg., Quezon City Hall, Elliptical Road, Diliman, Quezon City Field Office: Holy Cross Memorial Drive, San Bartolome, Novaliches, Quezon City (inside QCU Main Campus) | 8988-4242 local 8618 Field Office: 8703-6696 tfstreetlights@quezoncity.gov.ph |
Spotlight
CA Michael Alimurung Gawad Pagasa Awardee:
City Administrator Michael Victor Alimurung was named a 2025 National Winner of the Gawad Pagasa by the Philippine Civil Service Commission (CSC), a top CSC award recognizing government innovators whose ideas create wide-reaching impact across the bureaucracy.
Open Government Week:
Quezon City earned two major honors at the 2025 Open Government Partnership Global Summit: the Asia-Pacific Regional Winner Award and the Thematic Award for Civic Space. These awards recognize the city’s strong commitment to strengthening civil society participation, promoting transparency, and fostering responsive governance under the Open Government Partnership framework. Selected from more than 160 global commitments, Quezon City’s recognition reinforces its position as a leader in open governance in the Asia-Pacific region.
2025 Open Government Partnership (OGP) Global Summit
CA Mike Alimurung served as a panelist in the Opening Session of the Open Gov Week by the Department of Budget and Management last May 27, 2024, where he talked about how Quezon City can contribute to raising the ambition of Philippine Open Government reforms.
TASK FORCE STREETLIGHTING: OPLAN BAKLAS 2022
In coordination with the Commission on Election (COMELEC), the Task Force participated in the removal of all election campaign paraphernalia installed prior to the May 9, 2022, National and Local Elections.
Installation of New Streetlights
Excavation and concreting of new pedestals to install new steel posts for City streetlights.
Repair and Maintenance of Streetlights
Activities include replacement of dilapidated pedestal and steel posts, replacement of busted LED luminaires or malfunctioning photocells, repair of grounded wires, and disconnection of illegal connected wires on City streetlights.
Other Activities
These include installation and removal of tarpaulins for City projects/ programs, installation, and removal of City Christmas decorations and lanterns, as well as tree-trimming.
Resources
OCA Citizen's Charter 2025
OCA Citizen's Charter 2024
OCA Citizen's Charter 2023
OCA Citizen's Charter 2022
OCA Citizen's Charter 2020
