CONTACT INFORMATION


Office of the City Administrator

  • OCA
  • 11th Floor QC Hall Main Building
  • 8988-4242 locals 8425 to 8427
  • OCAdmin@quezoncity.gov.ph or travelpass@quezoncity.gov.ph

ABOUT THE DEPARTMENT



The City Administrator assists the Mayor in the management and administration of the Quezon City government. He develops plans/ programs and strategies and implements the same particularly those which deal with the management and administration-related programs and projects.

He assists the City Mayor in supervising, coordinating and monitoring programs and activities of the different agencies of the City down to the barangays. He recommends to the City Mayor operating systems and procedures to streamline and upgrade the government organization.

The City Administrator is also responsible to providing directions in personnel management. He coordinates with related national government departments or agencies as well as other LGUs in the metropolitan area, matters that are in the nature of public concern and service.

He serves as the Mayor’s principal advisory, monitoring and coordinating arm relative to general operation and financial administration of the City.

LEGAL MANDATE:

Section 480 of Republic Act 7160, as amended (The Local Government Code of 1991)

City Ordinance No. SP-154, s-1990

VISION:
Envisions taking the lead among the City Departments/Offices and other stakeholders in the effective execution of all approved plans, programs and policies with the primary aim of providing the highest standards of service to the people of Quezon City.

MISSION:
To ensure that standards in governance administration and operation and fiscal management are efficiently implemented in addressing the needs of our Quezon City constituents.

DEPARTMENT DIRECTORY


Michael Victor Alimurung
City Administrator
8988-4242 locals 8425 to 8427

Don Francis DC Javillonar
Asst. City Administrator for Fiscal Affairs

Alberto H. Kimpo
Asst. City Administrator for Operations

FRONTLINE SERVICES


  • INCOMING CORRESPONDENCE
    Schedule of Availability of Service :
    Days : Mondays – Fridays
    Hours : 8:00 am – 5:00 pm (No Noon Break)
  • Who May Avail of the Service :
    • Liaison Officers of Departments/Offices
    • Private Individuals
    • Private and Public Entities/Organizations
      Documentary Requirements: Incoming communications (letter-request, complaints, endorsements, memo, electronic mail)

  • Processing Period: 25 minutes (may vary)
  • How to Avail of the Service:
StepApplicant /ClientService ProviderDuration of ActivityPerson In ChargeFeesForm
1Proceed to Receiving Area / Concerned Party / Stakeholder–  Receives and checks  submitted documents and communica-tions-  Informs clients on date of follow-up1 minuteReceiving Clerks / Immediate StaffNONEReceived copy / Document print-out
2 –  Classifies, evaluates and encodes documents and communications in the Document Tracking System for routing to concerned offices/depts with Reference/Control Nr3-5 minutesReceiving ClerksOriginal documents with Routing Slip (QCG-OCA-F01-V1)
3 –  Signs the Routing Slip (QCG-OCA-F01-V1)-  Submit to CA for final instruction1 minute*City AdministratorOriginal documents and Routing Slip (QCG-OCA-F01-V1)
4 –  Releases Documents and Routing Slip to concerned offices/departments-  Release to Administra-tive Division upon CA’s approval15 minutesRecords OfficerReleasing Clerks –Original Documents and other supporting documents and Routing Slip (QCG-OCA-F01-V1)
5Follow-up on the document and communi-cationProvides approved documents/ replies to communica-tions3 minutesRecords Officer/ Releasing Clerks / Immediate StaffOriginal or photoco-pies of replies and approved documents
END of TRANSACTION

Citizen’s Charter

QUEZON CITY CITIZEN'S CHARTER 2020 (1st Edition)