CONTACT INFORMATION


Radio Communications Services Office

  • Roof deck, Civic Center Building D, Mayaman St., City Hall Compound, Quezon City
  • 8988-42-42; Loc. 8407 & 8416
  • [email protected]
  • https://www.facebook.com/QcVaxReferenceNumber

[email protected]

Office Hours
Operations and Contact Center Division            
24/7 including Saturdays, Sundays, and Holidays

Administrative Division
Monday to Friday            
8:00 AM – 5:00 PM

ABOUT US


Description

The Radio Communications Services Office manages the City-wide 24/7 Integrated Radio Communications Network and the single contact center Helpline 122 that can be easily accessed by QCitizens in case of Fire Incidents, Medical Emergencies, need for Police/Traffic Assistance, Road Accidents, COVID-19 & other concerns that need appropriate action.

Mission

We provide fast, reliable, coordinated, and continuous integrated two-way communications through radio and QC 122, a special 3-digit contact number, QC 122, as an emergency and information helpline.

Vision

To be an effective service provider on a 24/7 basis the integrated two-way communication system and emergency and information helpline QC122

To provide Quezon City officials and constituencies with ready, fast, and easy access to assistance from police, traffic, fire, EMS, rescue, and other emergency services in a timely and efficient manner.

Legal Bases

  • City Ordinance No. 173, S-90, Created The Radio Communications Service Office Under The Office Of The City Mayor, Defined Its Organization And Functions, And Appropriate Funds For Its Operation.
  • City Ordinance SP-2029, S-2010, An Ordinance Mandating The Establishment Of An Emergency And Information Helpline To Be Known As “QC 122” Under The Radio Communications Service Of The Office Of The City Mayor Defining Its Functions And Responsibilities.
  • Executive Order No. 24, S-2019, Re: Constituting The Quezon City Citizens’ Complaint Hotline 8888 Action Team, With The City Administrator As The Focal Person. The Head of Radio Communications Service Was Designated As The Alternate Focal Person With Radio Communications Staff As Secretariat And Technical Staff Of 8888 Software.

Service Pledge:

We commit to take charge of the establishment of appropriate, fast, efficient, reliable, coordinated, and integrated communication systems, Emergency and Information Helpline, 8888 Permanent Action Team Citizen’s Complaint Hotline, and the City’s Helpdesk for complaints and public service with official 

We commit to quality management of day to day operations and activities of the office.

We will continuously acquire, install, and operate radio communications devices and facilities which are deemed necessary to carry out the goals, objectives, functions, and responsibilities of the Office.

Services


PROVIDE A FAST AND EASY INTEGRATED TWO-WAY RADIO COMMUNICATIONS SYSTEM FOR THE CITY GOVERNMENT
Operates and maintains a 24/7 integrated communications system for Quezon City Government.

More details

QCITIZEN HELPLINE CONTACT CENTER DIAL 122
Operates 24/7 Emergency Helpline, Public Assistance, Complaints, and Action Center.

More details

NTC SEMINARS ON RADIO RULES AND REGULATION
Provides Seminars on Radio / Telephone Basic Operations.

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QUEZON CITY ACTION TEAM (FOR [email protected]quezoncity.gov.ph AND [email protected])
24/7 Email monitoring, receiving, and identifying the type of concern or complaints and sending them to the concerned department/offices for appropriate actions.

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QCITIZEN HELP DESK @ RCSO FACEBOOK PAGE
24/7 Facebook page monitoring, answering and processing all chats/messages from senders.

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 Guides


Dial 122

  • press 1 for Emergency
  • press 2 for COVID-19 concerns
  • press 3 for Other concerned
  • press 0 for Service Operator

Department Directory


Mr. Carlos I. Verzonilla
Communications Service Office
8988-4242 local 8416
[email protected]

Divisions/Sections

Divisions Officer NameOffice AddressContact Information
Administrative DivisionMs. Estelita E. Manalac
In-Charge
DRRM Building, Quezon City hall, Kalayaan Avenue, Barangay Central, Quezon City8922-3227 / 8927-8827
Radio Base/ Telephone Operations Divisionstrative DivisionMr. Nelson F. Carpentero
In-Charge
Civic Center Building D, Roof Deck Quezon City Hall, Mayaman St., City Hall Compound, Barangay Central, Quezon City8988-4242 loc. 8416, 8407
09190670236
QC Helpline 122 Contact Center DivisionMr. Nelson F. Carpentero
In-Charge
Civic Center Building D, Roof Deck Quezon City Hall, Mayaman St., City Hall Compound, Barangay Central, Quezon CityDial 122
09190670715
09190670096

8888 Citizen Complaints and Action DivisionMr. Ron Gabriel C. Belino
In-Charge
Civic Center Building D, Roof Deck Quezon City Hall, Mayaman St., City Hall Compound, Barangay Central, Quezon City8988-42-42 Loc. 8416/ 8407
09190670715
09190670096
QCitizen Helpdesk/ Helpline and RCSO Facebook PageMr. Felix L. Alzona
In-Charge
Civic Center Building D, Roof Deck Quezon City Hall, Mayaman St., City Hall Compound, Barangay Central, Quezon City8988-4242 Loc. 8416/8407
09190670715
09190670096

Spotlight 


QCitizen Helpline 122 Contact Center

QCitizen Helpline Contact Center Call Takers Agents use an IP Telephone System and Dynamic 365 Microsoft Ticketing System

IP Telephone with integrated voice recording system (Features)

  • Callers ID
  • Voice Recording
  • Call transferring
  • Coaching/Tele-conferencing
  • Dash-board display & call monitoring
  • Telephone blocking
  • Work From Home System

Dynamic 365 Microsoft Ticketing System (Features)

  • Call Agent /users account log-in/out
  • Real-time database ticket encoding
  • Capable of online tickets assigned/ forwarding to other concerned Departments or Offices
  • Auto email tickets forwarding to other concerned Departments or Offices
  • Real-time call agent performance rating
  • Chat messaging
  • Auto consolidated database gathering/reporting
  • Knowledge search article

Call Monitoring Dashboard

Real-Time Status Report Dashboard

Daily Incident Report

Barangay / District Total Incidents Reports

Resources


RCSO CITIZEN'S CHARTER 2020
RCSO CITIZEN'S CHARTER 2022

Last updated on May 18th, 2022