CONTACT INFORMATION
Traffic and Transport Management Department
- TTMD
- 2nd Floor, DPOS Building, Quezon City Hall Compound, Kalayaan Avenue, Diliman, Quezon City
- 8703-8906
- ttmd@quezoncity.gov.ph
- Official Facebook Page of Transport and Traffic Management Department
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m
ABOUT US
Description
The TTMD is vested with the authority to formulate, coordinate, and monitor policies, standards, and programs related to traffic and transport management. It aims to rationalize existing transport operations and is responsible for administering and implementing traffic engineering services, traffic enforcement operations, traffic and transport planning, regulations and franchising, transport facilities management, and traffic education programs. Further, the TTMD will institute a “No-Physical Contact Apprehension” policy for traffic violators using the latest technology within the territorial jurisdiction of Quezon City. It is empowered to prepare and approve other plans and programs, in coordination with the MMDA.
Mission
To develop an efficient modern transportation system that will provide opportunities for economic growth and contribute to the competitiveness of the City.
To effectively implement the traffic laws to ensure the safety and security of all road users and as well as to provide ease and comfort to the constituents of the City and the general public.
Vision
To be a reliable, proactive, and dynamic institution of the city government, driving the transformation of Quezon City into a Quality City of the future.
Legal Bases
- City Ordinance No. SP-15, s-92 or “An Ordinance Franchising And Regulating The Operation Of Motorized Tricycles In Quezon City To Be Known As The “Quezon City Tricycle Ordinance Of 1992”
- City Ordinance No. SP-195, s-94 or “An Ordinance Amending Ordinance No. Sp-15, S-92, Specifically Sections 5, 6(C), 12, 13(A) And 15, Otherwise Known As The Quezon City Tricycle Ordinance Of 1992″
- City Ordinance No. SP-1444, s-2004 entitled “The Traffic Management Code Of Quezon City’’ Provides Additional Legal Basis To The Conduct Of Operations Of The Task Force.
- City Ordinance No. SP-2636, s-2017 or “An Ordinance Creating The Road Safety Code Of Quezon City, Providing Penalties For The Violation Thereof, And Appropriating Funds For This Purpose”
- City Ordinance No. 2785, s-2018 or “An Ordinance Adopting The Quezon City Revised Traffic Management Code Of 2018”
- City Ordinance No. SP-2864, s-2019 or ‘’An Ordinance Creating The Traffic And Transport Management Department Under The Office Of The City Mayor, Providing For Its Organizational Structure And Functional Mandate, Appropriating Funds Therefore And Other Purposes’’, And Which Was Approved On 9 October 2019
- City Ordinance No. 3052, s-2021 or “An Ordinance Amending City Ordinance No. Sp-2785, S-2018, Otherwise Known As The Quezon City Revised Traffic Management Code Of 2018”
- City Ordinance No. SP-3027, s-2021 or “An Ordinance Amending Certain Provision Of Ordinance No. Sp-1444, S-2004 Entitled “An Ordinance Creating The Traffic Management Code Of Quezon City”
- City Ordinance No. SP-3134, s-2022 or “An Ordinance Amending Ordinance No. Sp-2864, S-2019, Otherwise Known As Traffic And Transport Management Department Act”
- City Ordinance No. SP-3172, s-2023 or “An Ordinance Revising Ordinance No. SP-2785, s-2018 or the Revised Traffic Management Code of Quezon City, Pursuant to the Metro Manila Development Authority Resolution No. 2023-02 (Single Ticketing System)”
Service Pledge:
We, the officials and employees of the Traffic and Transport Management Department, are committed to:
- Be Reliable partner in the transformation of Quezon City into a dynamic and vibrant city of the future
- Observing the strict enforcement of existing traffic laws for the general welfare of the riding public
- Adhering to the principles of transparency and accountability, and enlisting the active participation of barangays and communities in promoting road safety
- Be Dedicated in serving the public and road users promptly and efficiently, ensuring ease and comfort of travel by removing road obstructions and maintaining unimpeded access to thoroughfares
- Be Service-oriented in the implementation of innovative, sustainable, and efficient traffic programs and policies
SERVICES
ROAD SAFETY AWARENESS (STUDENTS AND GUARDIANS)
The training aimed to instill the importance of road safety in children, as they are the most vulnerable road users.
IMPLEMENTATION OR ENFORCEMENT OF TRAFFIC LAWS, REGULATIONS, AND ORDINANCES
The Traffic Enforcement Section of TTMD implements the Quezon City Traffic Code Ordinances, as well as other relevant laws, ordinances, and regulations.
ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITHOUT PAYMENT)
The traffic clearance is issued to owners of business establishments without delivery.
ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITH PAYMENT)
The traffic clearance is issued to owners of business establishments with delivery vehicles, trucking/hauling and transport business.
ISSUANCE OF PERMIT (TRUCK BAN EXEMPTION, TO PASS KALAYAAN AVENUE) TO MOVE HEAVY EQUIPMENT
The permit for truck ban exemption, to pass Kalayaan Avenue, and to move heavy equipment within the specified route allowed by this office is issued to owners of the company.
ISSUANCE OF TEMPORARY TERMINAL PERMIT
Temporary terminal permits can be granted to transport associations who wish to avail temporary terminals to serve as pick-up and drop-off locations for passengers.
UOVR TICKET REDEMPTION AND PAYMENT FOR TRAFFIC VIOLATIONS
Apprehended drivers/motorists who violated traffic laws and ordinances and were issued Ordinance Violation Receipts are directed to settle their violations at the OVR Redemption Section.
ISSUANCE OF CERTIFICATE OF NON-APPREHENSION
Issuance of certificate of non-apprehension is given to apprehended drivers for any reference and for any legal purpose.
ONLINE PAYMENT OF UOVR TICKET FOR TRAFFIC VIOLATIONS
Apprehended drivers/motorists who violated traffic laws and ordinances and were issued Ordinance Violation Receipts are directed to settle their violations at the QC E-Services Website.
FILING OF PROTEST OR CONTEST AGAINST THE ISSUED VIOLATION ON THE OVR TICKET OR MULTIPLE VIOLATIONS OR APPREHENSIONS
Apprehended drivers/motorists contesting the issued violation/s cited in OVR Ticket/s by deputized traffic personnel are requested to appear before this office for hearing and investigation; and eventually resolution of the complaint.
ISSUANCE OF TEMPORARY TRICYCLE LOADING AND UNLOADING AREA
Issuance of Temporary Tricycle Loading / Unloading Area is given to Tricycle Operators and Drivers Associations (TODA) who wish to avail the said service subject to inspection and approval of the Tricycle Regulatory Division.
REGISTRATION OF TRICYCLES WITH FRANCHISE
Tricycles with franchises are required to register with the Tricycle Regulatory Division by presenting mandatory documents needed in order to legally operate as a tricycle service.
REGISTRATION OF PEDICABS WITH FRANCHISE
Pedicab operators and franchise holders are required to register to legally operate as pedicab service.
PROGRAMS
DEPLOYMENT OF TRAFFIC ENFORCERS AT STRATEGIC AREAS
Daily deployment of Traffic Enforcers at strategic locations within the city consists of two (2) shifts: 6:00 a.m. to 2:00 p.m. and 2:00 p.m. to 10:00 p.m., TEs are tasked to provide traffic direction and control, assist the pedestrians and enforce traffic rules and regulations per SP-2785, S-2018, otherwise known as the “THE TRAFFIC MANAGEMENT CODE OF QUEZON CITY“
ROAD CLEARING OPERATIONS
In compliance with the DILG Memorandum Circular to clear all roads of obstructions and in coordination with the Metropolitan Manila Development Authority and all barangays in the City
ROAD SAFETY TRAINING FOR CHILDREN
Conducts seminars and training for children at day care centers in coordination with SSDD to educate them on road safety at their early age so that they will be disciplined and be responsible pedestrians and motorists as they grow up.
INSTALLATION OF TRAFFIC SIGNAGE
Pursuant to Article V of City Ordinance No. SP 2636, S-2017, “An Ordinance Adopting the Road Safety Code of Quezon City, Providing Penalties for its violation, and allocating Funds for this Purpose,” the following programs and/or projects are hereby implemented to promote road safety within the City.
IMPLEMENTATION OF BUS AUGMENTATION PROGRAM
Continuous deployment of Traffic Personnel assigned with the Quezon City Bus Augmentation Program (QCBAP)to monitor the deployment of buses along the Eight (8) strategic Routes, likewise, they provide crowd control and traffic assistance.
TRAFFIC ASSISTANCE THROUGH THE IMPLEMENTATION OF ZIPPER LANES
To mitigate the impact of traffic congestion, the City Government has implemented the Zipper Lane along the following thoroughfares to ease the travel time of motorists from Monday-Friday.
| Zipper Lane | Time of Operation |
| 1. Kingspoint to Quirino Highway / Mindanao Avenue | 6:00 a.m. to 9:00 a.m. |
| 2. Commonwealth Avenue ( Meralco) to T. Sora Avenue | 5:30 a.m. to 8:30 a.m. |
| 3. T.Sora Avenue to University Avenue | 5:30 a.m. to 10:00 a.m. |
| 4. Quezon Avenue (Lung Center) to Sct. Albano | 6:00 a.m. to 9:00 a.m. |
| 5. Commonwealth Avenue, Fairlane St. to Camaro St. | 5:00 a.m. to 9:00 a.m. |
| 6. Commonwealth Avenue, Winston St. to Doña Carmen | 5:00 a.m. to 8:30 a.m. |
| 7. Katipunan Avenue from Ateneo Gate 3 to Ateneo Gate 2 (North Bound) | 6:30 a.m. to 8:30 a.m. |
COMMONWEALTH AVENUE TO TANDANG SORA
QUEZON AVENUE
INSPECTION OF TRICYCLES
Tricycles are inspected to ensure the roadworthiness of the unit and free from any modification as a requirement before renewal of the franchise and for issuance of a new franchise.
GUIDES
HOW TO SETTLE OVR TICKETS IF YOU WERE APPREHENDED BY DEPUTIZED TRAFFIC ENFORCERS IN QUEZON CITY
REQUIREMENTS:
- Original OVR Tickets
ADDITIONAL REQUIREMENTS IF REPRESENTATIVE:
- Present a photocopy of your valid ID
- Signed Authorization Letter and valid ID of the owner
ADDITIONAL REQUIREMENTS IF ORIGINAL OVR TICKET WAS LOST:
- Secure and present an “Affidavit of Loss”
- Photocopy of valid ID
- Police Blotter
- Secure MMDA Clearance for Public Utility Vehicles (PUV) driver
ADDITIONAL REQUIREMENTS IF CONFISCATED VEHICLE PLATE NUMBER AND OR IMPOUNDED VEHICLE:
- Present LTO Certificate of Registration and Official Receipt (OR/CR)
- Deed of Sale if not 1st owner of the motor vehicle
ADDITIONAL REQUIREMENTS IF INVOLVED IN ROAD CRASH INCIDENT:
- Present Traffic Clearance issued by the traffic sector investigator
NOTE: No authorization letter and photocopy of valid ID, No Release.
STEPS:
- Present the requirements to TTMD personnel located at the DPOS Building entrance and proceed to the “Waiting Area” located at the back of DPOS Bldg.
- Wait for the release of the Order of Payment or Assessment at the waiting area.
- Pay your Order of Payment or Assessment to the cashier in Windows 8, 9, 10, or 11.
- Wait for the release of the confiscated item at windows 3, 4, 5, or 6 to present your Official Receipt (OR) and Check your confiscated item or document before leaving the counter.
NOTE: Our deputized traffic enforcers are TTMD, DPOS, Task Force Disciplina (TFD), Central District Traffic Enforcement Unit (CDTEU), Special Traffic Action Group (STAG), Novaliches District Center (NDC) and Barangays traffic personnel.
HOW TO CONTEST AN OVR TICKETS ISSUED BY THE DEPUTIZED ENFORCERS IN QUEZON CITY
REQUIREMENTS:
- 1. Valid ID with a picture of the driver
- Copy of the Ordinance Violation Receipt
- Assessment form (Can be acquired from OVR Redemption Center)
- Other Supporting Documents if necessary:
- Copy of OR/CR
- Copy of LTFRB Franchise
- Affidavit of Loss (If OVR Ticket was misplaced)
- Police Blotter / Report (If involved in Traffic Road Crash)
STEPS:
- Get the assessment form from the OVR Redemption Center
- Submit your ticket and assessment form to the Traffic Adjudication Board Office.
- Fill out the necessary complaint sheet or submit your letter of complaint.
HOW TO APPLY FOR TRAFFIC CLEARANCE IN QUEZON CITY
WITHOUT PAYMENT:
REQUIREMENTS:
- Duly Accomplished Application Form
- Business Number and Date Issued
- Old Traffic Clearance – Photocopy (for renewal)
- Sketch of Business Location – 1 copy original
STEPS:
- Log in to QC E-Services.
- Fill up the application form and upload the following requirements.
- Submit the following requirements based on their remarks at qctfttmtc@gmail.com.
WITH PAYMENT:
REQUIREMENTS:
- Duly Accomplished Application Form
- Business Number and Date Issued
- Old Traffic Clearance – Photocopy (for renewal)
- Sketch of Business Location – 1 copy original
- List of franchise LTFRB for Public Transport OR/CR copy of private transport
- Pictures of transport vehicles
STEPS:
- Log in to QC E-Services.
- Fill up the application form and upload the following requirements.
- Submit the following requirements based on their remarks at qctfttmtc@gmail.com.
- Pay the assessed amount to the CTO (Miscellaneous Section)
- Receive TTMD Traffic Clearance or letter of denial
Department Directory
MR. DEXTER C. CARDENAS
City Government Department Head III
8703-8906
dexter.cardenas@quezoncity.gov.ph
Divisions/ Sections
| DIVISIONS | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
|---|---|---|---|
| Administrative Division | Mr. Robert S. Frilles Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8703-8906 tfttm@quezoncity.gov.ph |
| Tricycle Regulatory Division | Mr. Benjamin Ibon III Chief Transportation Regulation Officer | 2nd Floor, DPOS Building, Quezon City Hall | 8703-6871, 8703-9044 Tricycle Regulation Division |
| OVR Redemption Center | Mr. Arnulfo Diaz Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8703-6871, 8703-9044 qcovr.ttmd@gmail.com |
| Traffic Engineering Section | Mr. Nilo B. Baguio Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8703-8906 ttmd@quezoncity.gov.ph |
| Traffic Enforcement Section | Mr. Allan Paul Albert M. Cortez Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8703-8906 ttmd@quezoncity.gov.ph |
| Traffic Adjudication Board | Ms. Mary Laurence D. Robledo-Mendoza Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8703-8906 ttmd@quezoncity.gov.ph |
| Radio Communication Center | Mr. Allan Paul Albert M. Cortez Officer In Charge | 2nd Floor, DPOS Building, Quezon City Hall | 8921-1063, 8924-2027, 0956-5910499 ttmd@quezoncity.gov.ph |
SPOTLIGHT
TRAINING MANAGEMENT FOR TRAFFIC LAW ENFORCER – LEVEL 1 AND LEVEL 2
This office in coordination with the University of the Philippines through the National Center for Transportation Studies (NCTS) has conducted online training for TTMD personnel “Training Management for Traffic Law Enforcer – Level 1 & Level 2” and the batch consists of fifty (50) personnel per batch.
FLEET CARD FUEL SUBSIDY
The Tricycle Regulation Division has distributed a total of 12,073 FLEET CARD as Fuel Subsidy of the city to the beneficiaries of the Tricycle Operators and Drivers Association (TODA), the distribution of which is as follows:
| DISTRICT | DISTRIBUTED |
|---|---|
| I | 1,314 |
| II | 3,402 |
| III | 1,521 |
| IV | 2,061 |
| V | 1,719 |
| VI | 2,056 |
| TOTAL | 12,073 |
Resources
TTMD CITIZEN'S CHARTER 2025
TTMD CITIZEN'S CHARTER 2024
TTMD CITIZEN'S CHARTER 2023
TTMD CITIZEN'S CHARTER 2022
