Quezon City Government Official Website

CONTACT INFORMATION

Traffic and Transport Management Department

TTMD
2nd Floor, DPOS Building, Quezon City Hall Compound, Kalayaan Avenue, Diliman, Quezon City
8703-8906

Office Hours
Monday to Friday
8:00 AM – 5:00 PM

ABOUT US

Description

Formerly known as the Task Force for Transport and Traffic Management (TF-TTM), the Traffic and Transport Management Department formulates, coordinates, and monitors policies, standards, and programs relating to traffic and transport management; rationalizes the existing transport operations; and administers and implements all traffic engineering services, traffic enforcement operations, traffic, and transport planning, regulations and franchising, transport facilities management, and traffic education programs.

Mission

To develop an efficient modern transportation system that will provide opportunities for economic growth and contribute to the competitiveness of the City.

To effectively implement the traffic laws to ensure the safety and security of all road users and as well as to provide ease and comfort to the constituents of the City in particular and to the general public in general.

Vision

A reliable, proactive, and dynamic institution of the City Government, aiding in the transformation of Quezon City as a Quality City of the future.

Legal Bases

City Ordinance No. SP-3134, Series of 2022, Entitled “An Ordinance Amending Ordinance No. SP-2864, S-2019, otherwise known as Traffic and Transport Management Department (TTMD) Ordinance”
Executive Order No. 9, Series Of 2019, Issued In August 2019 Under The Supervision Of The Office of the City Mayor.
City Ordinance No. SP-2864, Series of 2019, Entitled “An Ordinance Creating The Traffic And Transport Management Department Under The Office Of The City Mayor, Providing For Its Organizational Structure And Functional Mandate, Appropriating Funds Therefore And Other purposes”, Which Was Approved On 9 October 2019.
City Ordinance No. SP-2636, S-2017 – ROAD SAFETY CODE OF QUEZON CITY “An Ordinance Creating The Road Safety Code Of Quezon City.
City Ordinance No. SP-15, S-1992 “Ordinance Franchising And Regulating The Operation Of Motorized Tricycles in Quezon City To Be known As The “Quezon City Tricycle Ordinance Of 1992.
City Ordinance No. SP-1444, S-2004, entitled “An Ordinance Creating The Traffic Management Code Of Quezon City”.

Service Pledge:

To be a reliable partner in the transformation of Quezon City into a dynamic and vibrant city of the future.

To observe the strict enforcement of existing traffic laws for the general welfare of the riding public.

To adhere to the principle of transparency and accountability and enlist the active participation of the barangays and communities in promoting road safety.

To dedicatedly serve the public and road users promptly and efficiently for the ease and comfort of their travel through the removal of road obstructions and unimpeded access to thoroughfares.

To be service-oriented in the implementation of innovative, sustainable, and efficient traffic programs and policies.

SERVICES

The Traffic and Transport Management Department has provided services not only to residents of this city but also to the public in general. The services extended are not only limited to tasks embodied in the above-cited ordinances but as well as the following:

Traffic Enforcement

IMPLEMENTATION / ENFORCEMENT OF TRAFFIC LAWS, REGULATIONS, AND ORDINANCES
The Traffic and Transport Management Department – Enforcement Section enforces the implementation of the Quezon City Traffic Code Ordinances and other relative laws, ordinances, and regulations.

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Engineering Section

ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITHOUT PAYMENT)
The traffic clearance is issued to owners of the business establishments without delivery.

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ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITH PAYMENT)
The OSCA issued a discount booklet for the purchase of medicine, basic necessities, or prime commodities and for availing of free movies in theaters.

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ISSUANCE OF PERMIT (TRUCKBAN EXEMPTION, TO PASS KALAYAAN AVENUE, TO MOVE HEAVY EQUIPMENT
The permit for truck ban exemption, to pass Kalayaan Avenue, and to move heavy equipment within the specified route allowed by this office is issued to the owners of the company.

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ISSUANCE OF TEMPORARY TERMINAL PERMIT

Temporary terminal permits can be granted to transport associations who wish to avail temporary terminals to serve as pick-up and drop-off locations for passengers.

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Ordinance Violation Receipt Redemption

OVR TICKET REDEMPTION FOR CONFISCATED DRIVER’S LICENSE/ VEHICLE PLATES/ IMPOUNDED VEHICLES

Apprehended drivers/motorists who violated traffic laws and ordinances and therefore issued with Ordinance Violation Receipt are directed under the Quezon City Traffic Code, Law, and Ordinances to redeem their confiscated driver’s license to this office at OVR Redemption Section. (SP-1444, S-2004).

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ISSUANCE OF CERTIFICATE OF NON-APPREHENSION

Issuance of certificate of non-apprehension are given to apprehended drivers for whatever legal purpose it may serve him/her

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Traffic Adjudication Board

FILING OF PROTEST/CONTEST AGAINST THE ISSUED VIOLATION ON THE OVR TICKET AND/OR MULTIPLE VIOLATIONS/ APPREHENSIONS

Apprehended drivers/motorists contesting the issued violation cited in OVR Ticket/s and deputized traffic personnel are summoned to appear before this office for a hearing and investigation; and resolution of the complaint.

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Tricycle Regulations Division

ISSUANCE OF TEMPORARY TRICYCLE LOADING / UNLOADING AREA

Issuance of Temporary Tricycle Loading / Unloading Area is given to Tricycle Operators and Drivers Association (TODA) who wish to avail of the said service subject to inspection and approval of this office

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REGISTRATION OF TRICYCLES WITH FRANCHISE

Registration of tricycle operators and franchise holders to the Tricycle Regulation Division is required to present the documents needed in order to be duly registered within this City.

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REGISTRATION OF PEDICABS WITH FRANCHISE

Pedicab operators and franchise holders are required to register in this office to be duly recognized individuals.

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Communication Center

ASSISTING COMPLAINTS ON THE IMPLEMENTATION / ENFORCEMENT OF TRAFFIC LAWS, REGULATIONS, ORDINANCES; EMERGENCY SITUATIONS, INCIDENTS, AND OTHER NATURAL AND MANMADE CALAMITIES

The Communications Center is tasked to receive and record radio messages regarding traffic concerns and emergency situations within the jurisdiction of Quezon City.

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PROGRAMS

Monitoring of traffic in strategic locations within the city

Daily deployment of Traffic Enforcers (TEs) to strategic locations around the City consists of 2 shifts: 6:00 AM-2:00 PM and 2:00 PM-10:00 PM. TEs’ are tasked to provide traffic direction and control, assist the pedestrians, and enforce traffic rules and regulations.

Campaign against Illegal Parking and other Road Obstructions

Free Medical Assessment for Children with Disability (Below 18 years old).
Hearing Tests for below 5-year-old children in partnership with accredited specialists and medical institutions.
Referral of other necessary services such as specialist services, educational, and medical intervention to related local departments/offices and/or national agencies.

Skills development of TTMD, DPOS, Barangay Public Safety Officers (BPSOs), and Philippine National Police (PNP) capacity Development

Continuing training of personnel as Deputized Traffic Enforcers to enforce the traffic laws, rules and regulations and to ensure the efficient and effective implementation of traffic management within Quezon City.

Monitoring of the Bus Augmentation Program

Continuous deployment of Traffic Personnel assigned at the Quezon City Bus Augmentation Program (QCBAP) to monitor the deployment of buses along the 8 Routes, and provide crowd control and traffic assistance.

Traffic Assistance in Zipper lanes

The Traffic and Transport Management Department personnel was assigned to extend traffic assistance in the implementation of a zipper lane along with the Commonwealth / Tandang Sora U-turn Slot towards C.P. Garcia Avenue. The zipper lane reduced the travel time of motorists by as much as 45 minutes.

QPAX Monitoring

Selected Traffic and Transport Management Department personnel are assigned to monitor the city’s QPAX Traffic System installed in various locations/intersections with a high rate of traffic violations. These CCTV cameras were installed to capture images of motorists-violators to enable the imposition of appropriate traffic violations for its Non-Contact Apprehension Program (NCAP).

GUIDES

How to Settle OVR Tickets

Requirements:

Original OVR Tickets

If Representative:

Photocopy of valid ID
Signed Authorization Letter and valid ID of the owner

If the Original OVR Ticket was lost:

Secure and present an Affidavit of Loss
Photocopy of valid ID
Police Blotter
MMDA Clearance for Public Utility Vehicles (PUV) driver

If Confiscated Vehicles Plate and/or Impounded Vehicle:

LTO Certificate of Registration and Official Receipt (OR/CR)
Deed of Sale if not 1^st owner of the motor vehicle

If Involved in Road Crash:

Traffic Clearance issued by the traffic sector investigator

*Please Note: No authorization letter and valid ID, No Release

Steps:

Present the requirements to the Traffic and Transport Management Department personnel located in front of the DPOS Building entrance and proceed to the Waiting Area located at the back of the DPOS Building.
Releasing of Order of Payment / Assessment at Waiting Area located at the back of DPOS Bldg. Wait for your name to be called.
Settle your Order of Payment/Assessment to the cashier (Windows 8, 9, 10 & 11).
Releasing of confiscated items. Wait to be called at (Windows 3, 4, 5 & 6) and present your Official Receipt (OR). Check your confiscated item/document before leaving the counter.

Note: Our deputized traffic enforcers are the Traffic and Transport Management Department, DPOS, Task Force Disciplina (TFD), Central District Traffic Enforcement Unit (CDTEU), Special Traffic Action Group (STAG), Novaliches District Center (NDC), and Barangays.

How to Contest OVR Tickets

Requirements:

1. Valid ID with a picture of the driver

2. Copy of the Ordinance Violation Receipt

3. Assessment form (can be acquired from OVR Redemption Center)

4. Other Supporting Documents if necessary:

Copy of OR/CR
Copy of LTFRB Franchise
Affidavit of Loss (If OVR Ticket was misplaced)
Police Blotter / Report (if involved in Traffic Road Crash)

Steps:

1. Get an assessment form from the OVR Redemption Center.

2. Bring your ticket and assessment form to the Traffic Adjudication Board Office.

3. Fill out the necessary complaint sheet or submit your letter of complaint.

How to Apply for Traffic Clearance

Without Payment

Requirements:

1. Duly Accomplished Application Form

2. Business Number and Date Issued

3. Photocopy of Old Traffic Clearance (for renewal)

4. Original sketch of Business Location

Steps:

1. Log in to https://qceservices.quezoncity.gov.ph/.

2. Fill up the application form and upload the following requirements.

3. Email [email protected] and submit requirements based on their remarks.

With Payment

Requirements:

1. Duly Accomplished Application Form

2. Business Number and Date Issued

3. Photocopy of Old Traffic Clearance (for renewal)

4. Original sketch of Business Location

5. List of franchise LTFRB for Public Transport OR/CR copy of private transport

6. Pictures of transport vehicles

Steps:

1. Log in to https://qceservices.quezoncity.gov.ph/.

2. Fill up the application form and upload the following requirements.

3. Email [email protected] and submit requirements based on their remarks.

4. Pay the given amount to the CTO (Miscellaneous Section)

5. Receive Traffic and Transport Management Department Clearance/letter of denial

Department Directory

Mr. Dexter C. Cardenas

Officer-In-Charge

8703-8906

[email protected]

Divisions/Sections

Divisions	Officer Name	Office Address	Contact Information
Administrative Division	Ms. Corazon B. Medes Officer-In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703 – 8906
Tricycle Regulatory Division	Mr. Benjamin Ibon III In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703 6871 / 8703-9044 [email protected]
OVR Redemption Center	Mr. Arnulfo Diaz Officer-In-Charge	Ground Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703 6871 / 8703-9044 [email protected]
Education Section	Mr. Robert Frilles Officer-In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703-8906
Engineering Section	Ms. Michelle Cortez Officer-In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703-8906
Enforcement Section	Mr. Allan Paul Albert M. Cortez In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703 – 8906
Enforcement Section	Mr. Nilo B. Baguio In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703-8906
Adjudication Board (TAB)	Ms. Mary Laurence D. Robledo-Mendoza In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703-8906
Communication Center (ComCen)	Mr. Richard Cubis Officer-In-Charge	2^nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City	8703-6731

SPOTLIGHT

Conduct continuous seminar for TTMD employees involved in office administrative matters which covers the Civil Service Code, the Code of Conduct and Ethical Standards for Public Officials and Employees (R.A. No. 6713), and the Anti-Red Tape Authority (R.A. No. 9485) and Values formation program to instill discipline among ranks and promote responsibility.

Resources

TTMD CITIZEN'S CHARTER 2022