CONTACT INFORMATION

Traffic and Transport Management Department

  • TTMD
  • 2nd Floor, DPOS Building, Quezon City Hall Compound, Kalayaan Avenue, Diliman, Quezon City
  • 8703-8906

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Office Hours
Monday to Friday            
8:00 AM – 5:00 PM

ABOUT US

Description

The Traffic and Transport Management Department formulates, coordinates, and monitors policies, standards, and programs relating to traffic and transport management; rationalizes the existing transport operations; and administers and implements all traffic engineering services, traffic enforcement operations, traffic and transport planning, regulations and franchising, transport facilities management, and traffic education programs.

Mission

To develop an efficient modern transportation system that will provide opportunities for economic growth and contribute to the competitiveness of the City. 

To effectively implement the traffic laws to ensure the safety and security of all road users and as well as to provide ease and comfort to the constituents of the City in particular and to the general public in general.

Vision

A reliable, proactive, and dynamic institution of the City Government, aiding in the transformation of Quezon City as a Quality City of the future.

Legal Bases

  • City Ordinance No. SP-3134, S-2022 “An Ordinance Amending Ordinance No. Sp-2864, S-2019, Otherwise Known As Traffic And Transport Management Department (TTMD).
  • City Ordinance No. SP-2864, Series of 2019, ‘’an Ordinance Creating The Traffic And Transport Management Department Under The Office Of The City Mayor, Providing For Its Organizational Structure And Functional Mandate, Appropriating Funds Therefore And Other Purposes’’, And Which Was Approved On 9 October 2019.
  • City Ordinance No. 3052, S-2021 “An Ordinance Amending City Ordinance No. Sp-2785, S-2018, Otherwise Known As The Quezon City Revised Traffic Management Code Of 2018”.
  • City Ordinance No. 2785, S-2018 “An Ordinance Adopting The Quezon City Revised Traffic Management Code Of 2018”
  • City Ordinance No. SP-2636, S-2017, “An Ordinance Creating The Road Safety Code Of Quezon City, Providing Penalties For The Violation Thereof, And Appropriating Funds For This Purpose”.
  • City Ordinance No. SP-3027, S-2021, “An Ordinance Amending Certain Provision Of Ordinance No. Sp-1444, S-2004 Entitled “An Ordinance Creating The Traffic Management Code Of Quezon City”.
  • City Ordinance No. SP-1444, S-2004, Entitled “The Traffic Management Code Of Quezon City’’ Provides Additional Legal Basis To The Conduct Of Operations Of The Task Force.
  • City Ordinance No. SP-15, S-92 “Ordinance Franchising And Regulating The Operation Of Motorized Tricycles In Quezon City  To Be Known As The “Quezon City Tricycle Ordinance Of 1992.
  • City Ordinance No. SP-195, S-94 “An Ordinance Amending Ordinance No. Sp-15, S-92, Specifically Sections 5, 6 (C), 12, 13(A), And 15, Otherwise Known As The Quezon City Tricycle Ordinance Of 1992.

Service Pledge:

To be a reliable partner in the transformation of Quezon City into a dynamic and vibrant city of the future. 

To observe the strict enforcement of existing traffic laws for the general welfare of the riding public. 

To adhere to the principle of transparency and accountability and enlist the active participation of the barangays and communities in promoting road safety. 

To dedicatedly serve the public and road users promptly and efficiently for the ease and comfort of their travel through the removal of road obstructions and unimpeded access to thoroughfares. 

To be service-oriented in the implementation of innovative, sustainable, and efficient traffic programs and policies.

SERVICES

IMPLEMENTATION / ENFORCEMENT OF TRAFFIC LAWS, REGULATIONS, AND ORDINANCES
The Traffic and Transport Management Department – Enforcement Section enforces the implementation of the Quezon City Traffic Code Ordinances and other relative laws, ordinances, and regulations.

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ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITHOUT PAYMENT)
The traffic clearance is issued to owners of the business establishments without delivery.

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ISSUANCE OF TRAFFIC CLEARANCE FOR BUSINESS PERMIT (WITH PAYMENT)
The traffic clearance is issued to owners of business establishments with delivery vehicles, trucking/hauling, and transport business.

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ISSUANCE OF PERMIT (TRUCKBAN EXEMPTION, TO PASS KALAYAAN AVENUE, TO MOVE HEAVY EQUIPMENT
The permit for truck ban exemption, to pass Kalayaan Avenue, and to move heavy equipment within the specified route allowed by this office is issued to the owners of the company.

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ISSUANCE OF TEMPORARY TERMINAL PERMIT

Temporary terminal permits can be granted to transport associations who wish to avail temporary terminals to serve as pick-up and drop-off locations for passengers.

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OVR TICKET REDEMPTION FOR CONFISCATED DRIVER’S LICENSE/ VEHICLE PLATES/ IMPOUNDED VEHICLES

Apprehended drivers/motorists who violated traffic laws and ordinances and therefore issued with Ordinance Violation Receipt are directed under the Quezon City Traffic Code, Law, and Ordinances to redeem their confiscated driver’s license to this office at OVR Redemption Section. (SP-1444, S-2004).

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ISSUANCE OF CERTIFICATE OF NON-APPREHENSION

Issuance of certificate of non-apprehension are given to apprehended drivers for whatever legal purpose it may serve him/her

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FILING OF PROTEST/CONTEST AGAINST THE ISSUED VIOLATION ON THE OVR TICKET AND/OR MULTIPLE VIOLATIONS/ APPREHENSIONS

Apprehended drivers/motorists contesting the issued violation cited in OVR Ticket/s and deputized traffic personnel are summoned to appear before this office for a hearing and investigation; and resolution of the complaint.

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 ISSUANCE OF TEMPORARY TRICYCLE LOADING / UNLOADING AREA

Issuance of Temporary Tricycle Loading / Unloading Area is given to Tricycle Operators and Drivers Association (TODA) who wish to avail of the said service subject to inspection and approval of this office

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REGISTRATION OF TRICYCLES WITH FRANCHISE

Registration of tricycle operators and franchise holders to the Tricycle Regulation Division is required to present the documents needed in order to be duly registered within this City.

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REGISTRATION OF PEDICABS WITH FRANCHISE

Pedicab operators and franchise holders are required to register in this office to be duly recognized, individuals.

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ASSISTING COMPLAINTS ON THE IMPLEMENTATION / ENFORCEMENT OF TRAFFIC LAWS, REGULATIONS, ORDINANCES; EMERGENCY SITUATIONS, INCIDENTS, AND OTHER NATURAL AND MANMADE CALAMITIES

The Communications Center is tasked to receive and record radio messages regarding traffic concerns and emergency situations within the jurisdiction of Quezon City.

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PROGRAMS

Traffic Monitoring of strategic locations within the city

Daily deployment of Traffic Enforcers (TEs) to strategic locations around the City consisting of 2 shifts: 6:00 AM-2:00 PM and 2:00 PM-10:00 PM. TEs’ are tasked to provide traffic direction and control, assist pedestrians, and enforce traffic rules and regulations.

Campaign against Illegal Parking and other Road Obstructions

Continuing skills development of TTMD, DPOS, Barangay Public Safety Officers (BPSOs), and Philippine National Police (PNP)

Continuing training of personnel as Deputized Traffic Enforcers to enforce the traffic laws, rules, and regulations and to ensure the efficient and effective implementation of traffic management within Quezon City.

Implementation of Bus Augmentation Program

Continuous deployment of Traffic Personnel assigned at the Quezon City Bus Augmentation Program (QCBAP) to monitor the deployment of buses along the 8 Routes, and provide crowd control and traffic assistance.

Traffic Assistance through the implementation of Zipper lanes

TTMD personnel were assigned to extend traffic assistance in the implementation of a zipper lane to lessen the motor vehicles passing through thereat and ease the travel time for motorists. The duties of TTMD personnel are from 6:00 am to 11:00 am daily which represents the peak hours and signages and barriers will be properly installed to guide motorists in this alternative traffic scheme.

King’s Point to Quirino Highway Mindanao Ave.

Commonwealth Avenue from Regalado Avenue to FCM

Commo Meralco to University

Quezon Ave from Lung Center to Examiner U-Turn Slot

GUIDES

How to Settle OVR Tickets

Requirements:

  • Original OVR Tickets 
  • If Representative:
  1. Photocopy of valid ID
  2. Signed Authorization Letter and valid ID of the owner
  • If the Original OVR Ticket was lost:
  1. Secure and present an Affidavit of Loss
  2. Photocopy of valid ID
  3. Police Blotter
  • If Impounded Motor Vehicle and/or Confiscated Vehicle Plate:
  1. Present LTO Certificate of Registration and Official Receipt (OR/CR)
  2. Deed of Sale if not 1st owner of the motor vehicle
  • If Involved in Road Crash:
  1. Traffic Clearance issued by the traffic sector investigator
  • If Involved in Road Crash Incident:
  1. Present Traffic Clearance issued by the traffic sector investigator.

 *Please Note: No authorization letter and valid ID, No Release

Steps:

  1. Present the requirements to the TTMD-OVR Receiving Clerk located at Windows 1 or 2. Take a seat while waiting for your name to be called at the “Waiting Area/Driver’s Lounge
  2. Releasing of Order of Payment / Assessment at Waiting Area located at the back of DPOS Bldg. Wait for your name to be called.
  3. Settle your Order of Payment/Assessment to the cashier (Windows 8, 9, 10 & 11).
  4. Releasing of confiscated items. Wait to be called at (Windows 3, 4, 5 & 6) and present your Official Receipt (OR). Check your confiscated item/document before leaving the counter.

Note: Our deputized traffic enforcers are the Traffic and Transport Management Department, DPOS, Task Force Disciplina (TFD), Central District Traffic Enforcement Unit (CDTEU), Special Traffic Action Group (STAG), Novaliches District Center (NDC), and Barangays.

How to Settle OVR Tickets Online

Requirements:

1. eQC Services Account

2.  OVR Tickets

Steps:

  1. Visit the website, register, and log in: https:qceservices.quezoncity.gov.ph
  2. Select the “OVR Online Payment” icon in the QC E-Services
  3. Enter “OVR Ticket No. and Last Name and Accept End User Agreement then click SEARCH
  4. Choose PAY FINE (if you want to pay online via Gcash, PayMaya, PayGate, or Landbank over the counter) and PRINT BILL (if you are paying manually at the QC OVR Redemption Center (Main Office) or at Landbank.
  5. Choose the payment method and follow the instructions.

How to Contest OVR Tickets

Requirements:

1. Valid ID with a picture of the driver

2.  Copy of the Ordinance Violation Receipt

3.  Assessment form (can be acquired from OVR Redemption Center)

  4.  Other Supporting Documents if necessary:

  • Copy of OR/CR
  • Copy of LTFRB Franchise
  • Affidavit of Loss (If OVR Ticket was misplaced)
  • Police Blotter / Report (if involved in Traffic Road Crash)

Steps:

 1. Get an assessment form from the OVR Redemption Center.

 2. Bring your ticket and assessment form to the Traffic Adjudication Board Office.

 3. Fill out the necessary complaint sheet or submit your letter of complaint.

How to Apply for Traffic Clearance

Without Payment

    Requirements:

1.  Duly Accomplished Application Form

2. Business Number and Date Issued

3. Photocopy of Old Traffic Clearance (for renewal)

4. Original sketch of Business Location 

    Steps:

   1. Log in to https://qceservices.quezoncity.gov.ph/.

   2. Fill up the application form and upload the following requirements.

   3. Email QCT[email protected] and submit requirements based on their remarks.

   With Payment

Requirements:

    1. Duly Accomplished Application Form

    2. Business Number and Date Issued

    3. Photocopy of Old Traffic Clearance (for renewal)

    4. Original sketch of Business Location 

 5.  List of franchise LTFRB for Public Transport OR/CR copy of private transport

    6. Pictures of transport vehicles

 Steps:

     1. Log in to https://qceservices.quezoncity.gov.ph/.

     2. Fill up the application form and upload the following requirements.

     3. Email QCT[email protected] and submit requirements based on their remarks.

     4. Pay the given amount to the CTO (Miscellaneous Section)

     5. Receive Traffic and Transport Management Department Clearance/letter of denial

Department Directory

Mr. Dexter C. Cardenas

Officer-In-Charge

8703-8906

[email protected]  

Divisions/Sections

Divisions Officer NameOffice AddressContact Information
Administrative DivisionMr. Robert S. Frilles
Officer-In-Charge		2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703 – 8906
[email protected]
Tricycle Regulatory DivisionMr. Benjamin Ibon III
Chief Transportation Regulation Officer		2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703 6871 / 8703-9044
[email protected]
OVR Redemption CenterMr. Arnulfo Diaz
Officer-In-Charge		Ground Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703 6871 / 8703-9044
[email protected]
Education SectionMs. Mary Laurence D. Robledo-Mendoza
Officer-In-Charge		2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703-8906
[email protected]
Engineering SectionMs. Michelle Cortez
Officer-In-Charge
2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703-8906
[email protected]
Enforcement SectionMr. Allan Paul Albert M. Cortez
Officer-In-Charge
2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703 – 8906
[email protected]
Enforcement SectionMr. Nilo B. Baguio
Officer-In-Charge		2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703-8906
[email protected]
Adjudication Board (TAB)

Ms. Mary Laurence D. Robledo-Mendoza
Officer-In-Charge

2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703-8906
[email protected]
Communication Center (ComCen)
Mr. Richard Cubis
Officer-In-Charge
2nd Floor, DPOS Building, Quezon City Hall Compound, Quezon City8703-6731
[email protected]

SPOTLIGHT

This office in coordination with the University of the Philippines through the National Center for Transportation Studies (NCTS) has conducted online training for TTMD personnel “Training Management for Traffic Law Enforcer – Level 1 & Level 2” and the batch consists of fifty (50) personnel per batch.

The Tricycle Regulation Division has distributed a total of 12,073 FLEET CARD as Fuel Subsidy of the city to the beneficiaries of the Tricycle Operators and Drivers Association (TODA), the distribution of which is as follows:

DistrictDistributed
I1,314
II3,402
III1,521
IV2,061
V1,719
VI2,056
TOTAL12,073

Resources

TTMD CITIZEN'S CHARTER 2022
TTMD CITIZEN'S CHARTER 2023

Last updated on August 4th, 2023