The Quezon City government through the Social Services Development Department (SSDD), has organized multiple residential care programs to assist indigent and abandoned senior citizens, disadvantaged individuals/families, homeless street children/families, and mendicants in the city.

Bahay Aruga 

Bahay Aruga serves as a temporary residential facility for abandoned, neglected, abused, and indigent QC senior citizens aged 60 years and above. 

Reception and Action Center

The Reception and Action Center (RAC) acts as a temporary residential facility for indigent and disadvantaged individuals or families, such as victims of abuse, neglect, or displacement. 

They also accommodate Women in Especially Difficult Circumstances (WEDC), homeless individuals, and families who need shelter for a short while, specifically those awaiting the “Balik Probinsya Program” or who were referred to other institutions. 

Processing Center

A facility that rescues and provides temporary shelter to children in the street, vagrants, mendicants, homeless individuals, street families, and even indigenous people who were rescued within the vicinity of Quezon City while waiting for the outcome of their legal case.

The Processing center serves as a proper venue for the individuals’ assessment and a place that provides the subsequent suitable intervention needed. 

All facilities follow a varying center-based case management/intervention plan that is created depending on the client’s needs. The following programs may be provided to the client during their stay: 

• Treatment/Social Services
• Homelife Services
• Medical/ Dental Care Services
• Health and Wellness/Physical Therapy Services
• Skills Training Services
• Non-formal Education Services
• Spiritual and Moral Enhancement Services
• Psycho
• Burial Services 

The duration of the client’s stay in the facilities will be based on the process given, depending on their individual case management/intervention plans. 

Apart from that, the city government also provides other social services and caring facilities such as Bantay Bata Children’s Village for neglected and abandoned children and children at risk; and Project Sagip Batang Solvent to rehabilitate street children who have become users of solvent and rugby and keep them away from illegal drug activities and drug use.

As of April 2025, 302 abandoned elderly have been given temporary shelter through Bahay Aruga since 2020. 

For the Reception and Action Center, 1,071 individuals in crisis have already been given assistance and intervention since 2019. 

Lastly, the Processing center was able to rescue 909 persons who were given assistance and intervention since 2023. 

To know more about SSDD programs and services, you may contact or visit their SSDD webpage.