CONTACT INFORMATION


Social Services Development Department

  • SSDD
  • Molave Youth Home Bldg, Quezon City Hall Compound
  • 8988-4242 local 8192 / 8927-1588 / 8929-1412
  • SSDD@quezoncity.gov.ph

ABOUT THE DEPARTMENT


MS. FE P. MACALE
Head
Tel. Nos. 8927-1588 / 8929-1412
8988-4242 local 8192

It is the welfare agency of the City Government and is committed to formulate and implement comprehensive programs and services aimed to develop individuals, groups and communities to be self-reliant. It is also committed to improve the quality of life of disadvantaged individual, groups and communities thru social welfare interventions.

DEPARTMENT DIRECTORY


DIVISIONS:

Administrative Division
Ms. Alma E. Quinto
Administrative Officer V
Tel. No. 988-4242 local 8193
924-1412 (direct line)

Community Outreach Division
Ms. Maribel G. Cayco
Social Welfare Officer V
Tel. No.988-4242 local 8191
359-8405 (direct line)

Special Project Division
Ms. Luzviminda A. Asia
Social Welfare Officer V
Tel. No. 988-4242 local 8191

Vocational Development Division
Ms. Gilda A. Pimentel
Chief Manpower Dev’t Officer
Tel. Nos. 927-1588 / 924-1412

Welfare and Relief Division
Ms. Cynthia L. Oria
Social Welfare Officer V
Tel. No. 988-4242 local 8192
924-1412 (direct line)

Residential and Rehabilitation Division

Molave Youth Home
Ms. Maribel G. Cayco
Social Welfare Officer V
988-4242 local 8191
927-1588 (direct line)

Ms. Marisol N. Casabuena
Social Welfare Officer IV
Tel. No. 988-4242 local 8194

Reception and Action Center
Ms. Ghrace H. Gaoat
Social Welfare Officer I
Social Dev’t. Center (SDC) Bldg.
Molave Rd., Diamond Hills Subd., Brgy. Payatas

Guides


HOW TO GET MEDICAL ASSISTANCE (NON-COVID)

HOW TO APPLY FOR SOLO PARENT ID

HOW TO REQUEST FOR TRANSPORTATION ASSISTANCE (Balik-Probinsya)

HOW TO REQUEST FOR BURIAL ASSISTANCE

Programs / Projects / Activities


Residential Service: Molave Youth Home

Brief Description:                               
A 24- hour residential facility that provides temporary secure custody to children in conflict with the law (CICL) with pending cases before Quezon City Courts, ages 15-17 years old, both male and female. Bed capacity 340 clients

Documentary Requirements:            

  1. Commitment/Court Order from Quezon City Court
  2. Inquest Resolution also from Quezon City Court
  3. Referral Letter            
  4. Medico-Legal Certificate dated on the day of referral duly signed by a registered Physician
  5. COVID-19 RT- PCR Test Negative Result (administered within the last 72 hours)

Process:                                              

  1. Pre-admission conference (referring party must coordinate with the Center prior referral) and submit all documentary requirements for assessment and review;
  2. Upon admission of the client to the center, social worker will provide center-based case management including provision of Social Services, Homelife Services, Medical /Dental Care Services, Livelihood Services, Health and Wellness & Physical Therapy Services, Spiritual and Moral Enhancement Services and Custodial Care Services;
  3. Termination of case/discharge from the center will be only upon proper Court Order

Contact Person:
Lilian A. Baccay
Social Welfare Officer III
8711-7607/ 8711-8366
Brgy. NS Amoranto

Reception and Action Center

Brief Description:
A 24- hour residential facility that provides temporary secure custody to displaced individuals, families and groups, ages 18 years old to 59 years old, both male and female. Bed capacity 50 clients

Documentary Requirements:            

  1. Referral letter from SSDD-Main Office and copy of General Intake Sheet
  2. Copies of referral letter & blotter report from barangay or police officers (for foundling clients)
  3. Medical Certificate on the day of referral duly signed by a registered Physician
  4. COVID-19 RT-PCR Test Negative Result (administered within the last 72 hours)

Process:                                              

  1. Pre-admission conference (referring party from SSDD main office must coordinate with the Center prior referral) and submit all documentary requirements for assessment and review;
  2. Upon admission of the client to the center, social worker will provide                                       center-based case management including provision of Social Services, Homelife Services, Medical /Dental Care Services, Livelihood Services, Health and Wellness & Physical Therapy Services, Spiritual and Moral Enhancement Services and Custodial Care Services;
  3. Termination of the case/discharged from the center will only be upon recommendation of assigned social worker or as per Court Order, if applicable 

Contact Person/Number:                  
Ms. Ghrace Gaoat
Social Welfare Officer I 8703-9006

Bahay Aruga

Brief Description:
A 24- hour residential facility for elderly (60 years old and above) both and female, who is indigent abandoned, homeless, abused (physically, mentally) and a resident of Quezon City and in need of temporary secure custody. Bed capacity: 20 clients

Documentary Requirements:            

  1. Referral letter from SSDD-Main Office and copy of General Intake Sheet
  2. Copies of referral letter & blotter report from barangay or police officers (for foundling clients)
  3. Medical Certificate on the day of referral duly signed by a registered Physician and result of X-ray and other laboratories as required after the pre-admission conference i.e. if discharged from any hospital, copy of discharge summary /medical abstract from the hospital
  4. COVID-19 RT-PCR Test Negative Result (administered within the last 72 hours)

Process:                                  

  1. Pre-admission conference (referring party from SSDD main office must coordinate with the Center prior referral) and submit all documentary requirements for assessment and review;
  2. Upon admission of the client to the center, social worker will provide                                       center-based case management including provision of Social Services, Homelife Services, Medical /Dental Care Services, Livelihood Services, Health and Wellness & Physical Therapy Services, Spiritual and Moral Enhancement Services and Custodial Care Services;
  3. Termination of the case/discharged from the center will only be upon recommendation of assigned social worker or as per Court Order, if applicable 

Contact Person/Number:
Ms. Maria Sheila C. Base
Social Welfare Officer II

Bahay Kalinga

Brief Description:
A 24- hour residential facility for children ages 17 years old and below who is abandoned, abused, neglected and a resident of Quezon City, in need of temporary secure custody and intervention. Bed capacity: 140 clients

Documentary Requirements:            

  1. Referral letter from SSDD-Main Office and copy of General Intake Sheet
  2. Copies of referral letter & blotter report from barangay or police officers (for foundling clients)
  3. Medical Certificate on the day of referral duly signed by a registered Physician
  4. COVID-19 RT-PCR Test Negative Result (administered within the last 72 hours)

Process:

  1. Pre-admission conference (referring party from SSDD main office must coordinate with the Center prior referral) and submit all documentary requirements for assessment and review;
  2. Upon admission of the client to the center, social worker will provide                                       center-based case management including provision of Social Services, Homelife Services, Medical /Dental Care Services, Livelihood Services, Health and Wellness & Physical Therapy Services, Spiritual and Moral Enhancement Services and Custodial Care Services;
  3. Termination of the case/discharged from the center will only be upon recommendation of assigned social worker or as per Court Order, if applicable

Bahay Kanlungan

Brief Description:
A 24- hour residential facility which provides temporary safe accommodation and services to women ages 13-59 years who are victim-survivor of violence under Republic Act 9262 as well as their children who need protective service. Bed Capacity: 54 clients

Documentary Requirements:

Referrals from:

Barangay/NGO/Faith-Based Organization:

  • Sputum result and other medical tests results
  • PCR-test negative result
  • Quarantine Clearance
  • Health Declaration Certificate

Social Services Development Department:

  • Social Case Study Report/ Case Summary Report
  • Sputum result and other medical tests results
  • PCR-test negative result
  • Quarantine Clearance
  • Health Declaration Certificate

Process:          

  1. Referrals from the center must be assessed and endorsed solely by the Quezon City Protection Center (QCPC)
  2. Once assessed, QCPC issues endorsement letter and medical clearance signed by the medical officer
  3. Once at the center, client will undergo orientation and other activities

Contact Person/Number:
Quezon City Protection Center
886-30800 (loc. 618)
Quezon City General Hospital
Seminary Road, Barangay Bahay Toro, Quezon City

Quezon City Bahay Kanlungan
02-8703-9652

Resources


SSDD Citizen Charter 2020