CONTACT INFORMATION

Social Services Development Department

  • SSDD
  • Building E, Mayaman Street, Quezon City Hall Compound, Quezon City
  • 8710-1350 / 8703-6803 / 8703-2940 / 8703-3576
  • [email protected]

Office Hours
Monday to Friday
8:00 AM – 5:00 PM

ABOUT US

Description
The Social Services Development Department (SSDD) is the welfare arm of the Quezon City Government that implements various programs and services that respond to the issues and concerns of different disadvantaged sectors at the individual, group, and community level.  

Vision
Provide the socially, economically, and physically disadvantaged with the opportunities needed to develop self-reliance and become participating members of the community. 

Mission
SSDD is committed to formulate and implement comprehensive programs and services to develop individuals, groups, and communities to be self-reliant.  

Legal Bases

  • City Ordinance 168 S-1990, Enacted September 26, 1990; Approved November 2,1990, He Establishment Of The Quezon City Social Services Development Department (SSDD).  
  • Section 17 Of R.A. 7160 Otherwise Known As An Act Providing For A Local Government  Code Of 1991.

Service Pledge
Uphold quality service through efficient and effective people-centered governance by providing various opportunities needed to empower the disadvantaged sector towards becoming productive members of the community. 

Provide timely, responsive, and relevant social welfare services to the disadvantaged sector in the community. 

SERVICES

  1. Community Outreach Services
    1. Protective Service
    2. Referral (Facilitation of Issuance of Certificate Declaring a Child as Legally Available for Adoption)
    1. Reach Out Operation
    2. Educational Assistance for Children/Youth in Need of Special Protection and Child at Risk
    3. Intervention/Diversion Program (In Accordance with Ra 9344/Juvenile Justice Welfare Act)
    4. Provision of Certificate of Indigency (COI)
    5. Provision of Philhealth Coverage for Indigent Families
    6. Day Care Service
    7. Pre-Marriage Counseling Service
      More Details
  1. Residential and Rehabilitation Services
    1. Protective Service
    2. Diversion program (In accordance with RA 9344/Juvenile Justice Welfare Act)
    3. Assistance for court hearings
      1. Referral 
      2. SPED/ ALS/ Tutorials
      3. Skills Training
      4. Capability Building session
      5. Parent Effectiveness Session
        More Details
  1. Special Project Services
    1. Protective Service
    2. Referral 
    3. Educational Assistance for Children with Disabilities and Indigent Solo Parent Child
    4. Community-Based Rehabilitation
    5. Capability Building Sessions 
    6. Senior Citizen Volunteer Program 
    7. Solo Parent Service: Issuance of Solo Parent ID
      More Details
  2. Vocational Development Services
    1. Manpower Barangay-Based Skills Training
    2. Soft Trade Skills Training
    3. Productivity Skills and Capability Building Training 
    4. Small Income Generating Assistance (Capital Assistance) 
    5. Referral
      More Details
  3. Welfare & Relief Services
    1. Food for Work 
    2. Referral
    3. Volunteer & Auxiliary Program
    4. Financial Assistance 
    5. Medical Assistance
    6. Burial Assistance
    7. Transportation Assistance (Balik-Probinsiya)
    8. Emergency Disaster Relief Program (Food Assistance/ Temporary Shelter for Walk-in Clients and Victims of Calamity
      More Details

PROGRAMS

CHILD WELFARE PROGRAM

PROTECTIVE SERVICES AND PROTECTIVE CUSTODY

Provision of protection for abused, neglected, and abandoned children.
Implementation of RA 9523 – An Act for the issuance of Certificate Declaring a Child as Legally Available for Adoption (CDCLAA) – that includes case management of children for adoption and foster care placement.  
Provision of alternative prenatal care to 3-4 year-old children of indigent families through programs covering health, early education, and other social services.

BAHAY KALINGA

A 24-hour residential facility for children ages 17 years old and below who are abandoned, abused, neglected, and a resident of Quezon City, in need of temporary secure custody and intervention.

FAMILY WELFARE PROGRAM

ISSUANCE OF CERTIFICATE OF INDIGENCY 

Provision of certificate of indigency to qualified residents of the city.

PHILHEALTH FOR INDIGENT FAMILIES

Provision of PhilHealth to indigent but qualified heads of families.

PRE-MARRIAGE COUNSELING 

Provision of counseling sessions and certificates to would-be couples, giving them knowledge and information on their roles, rights, and responsibilities as would-be-parents, and duties and responsibilities as husband and wife.

LIVELIHOOD BARANGAY BASED SKILLS TRAINING PROGRAM 

The Vocational Development Division conducts Technical Vocational Courses and other Capability Building activities in different barangays such as Dressmaking, Sewing Craft, Hilot Wellness and Massage, Bread and Pastry Production, Electrical Installation and Maintenance, Health Care Services, Basic Automotive Servicing, Hairdressing. It also includes Job Counseling/Entrepreneurship to develop their knowledge and skills and become successful individuals or entrepreneurs.

SMALL INCOME GENERATING ASSISTANCE PROGRAM (SIGA) 

SIGA extends service to qualified graduates or  individuals who wish to start up a Small Income Generating Project as Self Employment Assistance, providing capacity building training such as basic knowledge on how to start and manage a business as well as financial literacy.

TRANSPORTATION ASSISTANCE 

Provision of transportation assistance to displaced indigent individuals or families in crisis situations.

EMERGENCY DISASTER RELIEF PROGRAM 

Provision of immediate assistance to individuals and/or families who are victims of calamity. The Relief Operation is manned for 24 hours-service in collaboration with the Quezon City Disaster Risk Reduction and Management Office. The community kitchen serves 3 meals a day.  

MEDICAL ASSISTANCE

Implementation of City Ordinance No. 2874, S-2019 -“An Ordinance prescribing for a standard medical assistance in the amount of Five Thousand Pesos (Php5,000.00) but not to exceed Ten Thousand Pesos (Php10,000.00)” – for indigent residents of Quezon City”).

BURIAL ASSISTANCE 

Provision of burial assistance for bereaved through the issuance of guarantee letters for the funeral contract with an amount not more than P25,000.00, as per  City Ordinance No. 2865, S-2019 (“An Ordinance providing free mortuary services for qualified indigent Quezon City residents”). 

YOUTH WELFARE PROGRAM

REACH-OUT OPERATION

Rescue or reach-out operation to children/youth or other vulnerable sectors in need of special protection.

MOLAVE YOUTH HOME

Molave Youth Home is a residential rehabilitation center for Children in Conflict with the Law (CICL) with pending cases before the Quezon City Family Courts. It provides temporary and secure custody of children by an inter-disciplinary team composed of social workers, psychologists, doctors, nurses, teachers, and house parents.
The City Government also completed the new MYH Building to increase the center’s bed capacity. The new and bigger facility is now located in Brgy. Payatas, with one all-girls dormitory and sixteen all-boys dormitories.

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RECEPTION AND ACTION CENTER

RAC is the City Government’s 24-hour residential facility for displaced individuals needing temporary shelter. Despite the limitations of the pandemic, the center was able to serve a total of 163 individuals. RAC can accommodate 60 individuals per day.

 

ELDERLY WELFARE PROGRAM

BAHAY ARUGA

In response to the need for a temporary shelter for the abandoned, neglected, and abused senior citizens, the Quezon City Government established a Home for the Elderly in November 2020 at Barangay Kamuning.  Bahay Aruga is a 24-hour residential facility that provides immediate temporary shelter and custodial care, uplifting and empowering the disadvantaged, marginalized, and vulnerable sectors.

SENIOR CITIZEN VOLUNTEER PROGRAM

Provision of opportunity to senior citizens/residents of the City to become productive members of the community through different volunteer activities, helping them regain their sense of self and purpose.

PROTECTIVE SERVICES AND PROTECTIVE CUSTODY

Provision of protection for abused, neglected, and abandoned elderly citizens.

DIFFERENTLY- ABLED WELFARE PROGRAM

COMMUNITY-BASED REHABILITATION

The physical therapists advise the parents to consult with a doctor before undergoing PT sessions as well as some recommendations and exercises to prevent deterioration.

EDUCATIONAL ASSISTANCE PROGRAM

Provision of educational assistance to children with disabilities studying in public elementary schools in Quezon City.

PROTECTIVE SERVICES AND PROTECTIVE CUSTODY

Provision of protection for abused, neglected, and abandoned persons with disabilities.

SOLO PARENT WELFARE PROGRAM

SOLO PARENT ID

Issuance of SOLO PARENT ID to qualified applicants to avail of benefits and other privileges for solo parents.

SOLO PARENT CARAVAN

Online registration for QC ID of solo parents, where they were given orientation on RA 8972 (Solo Parent Welfare Act of 2000).

PARENT EFFECTIVENESS SEMINAR 

Provision of Responsible Parenting  sessions to the parents by providing education in Right of the Child, Positive Discipline, Stages of Child Development and Adolescent Sexuality & Behavior.

ORGANIZING SOLO PARENT ASSOCIATION 

Organize the solo parent association and strengthen the existing association in every barangay in Quezon City with the help of the GAD focal and Barangay Chairperson.

WOMEN WELFARE PROGRAM

PROTECTIVE SERVICES AND  PROTECTIVE CUSTODY

Provision of protection for abused, neglected, and abandoned women.

RESCUE OPERATION

Rescue operations were conducted with National Bureau of Investigation (NBI) and Quezon City Police District (QCPD) as the leading agency. All rescue operations were filed in court and currently have an on-going hearing in Quezon City Trial Court.

BAHAY KANLUNGAN

The Quezon City Government opened one of the first LGU-run shelters for women, children, and members of the LGBT community who have experienced gender-based abuse and violence. The facility has 60 beds and comes with an activity area, a reading hub, a playing room and area for kids, and a livelihood training center.

CAPABILITY BUILDING

Orientation on R.A 9262 also known as Anti-Violence against Women and their Children (Anti-VAWC), R.A 10361 also known as Domestic Worker Law, R.A 9208 also known as Anti-Trafficking in Persons Act of 2003 amended by R.A 10363 also known as Expanded Anti-Trafficking in Persons Act of 2012 and Google Applications.

LIVELIHOOD & CAPITAL ASSISTANCE 

Provision of livelihood and skills training program to enable clients to be gainfully employed and be self-reliant.

GUIDES

WELFARE AND RELIEF PROGRAMS

Medical Assistance for Indigent Persons

This program extends medical assistance such as free medicines, medical supplies, and medical laboratory requests for indigent patients residing in QC. The amount that a patient can avail of depends on the assessment of the social worker, ranging from P5,000 to Pl0,000.

Requirements: 

  1. Original or Certified True Copy of Medical Certificate (for outpatient) or Clinical Abstract (for confined patient).
  2. For medicines and medical supplies, latest and original prescription of the patient.
  3. For medical laboratories, latest and original laboratory requests with price quotation.
  4. Original or Certified True Copy of Barangay Certificate of Indigency of the patient
  5. 1 photocopy of valid government-issued ID (preferably QCitizen ID) of patient or his/her representative or claimant.

PROCESS:

  1. Submit all necessary requirements to the Social Services Development Department for assessment, evaluation, and interview of social worker
  2. If qualified, the social worker will extend the needed medical assistance such as Certificate of Guarantee for medicines and medical supplies, and cash for laboratory request
  3. If not qualified, the social worker may prepare and extend a referral letter or Social Case Study Report addressed to other agencies offering medical/ financial assistance program.

REMINDERS:

  1. Requirements such as medical certificate, clinical abstract, doctor’s prescription, medical supplies and laboratory request should bear the name of the patient and with complete name, signature, and license number of patient’s attending physician. The said documents should have 3 months validity on the date of request for assistance.
  2. Barangay Certificate of Indigency should be issued not more than 6 months on the date of request for assistance.

Free Funeral Services

This program extends financial assistance to qualified indigent Quezon City residents through a Certificate of Guarantee to defray burial expenses with the help of the City’s accredited funeral parlors,

for an amount not more than P25,000.

REQUIREMENTS:

  1. Certified True Copy of duly registered Death Certificate
  2. Original Copy of notarized Funeral Parlor (for those who do not have Funeral Parlor, SSDD will designate a Funeral Parlor depending on the cause of death)
  3. Original Copy of Barangay Certificate of Indigency of the nearest kin or representative of the deceased.
  4. 1 photocopy of any valid government-issued ID of the deceased and the nearest kin or representative of the deceased.

PROCESS:

FOR DECEASED WITH FUNERAL PARLOR

  1. Submit all the requirements to the Social Services Development Department for assessment, evaluation, and interview of social worker
  2. If qualified, SSDD will extend a Certificate of Guarantee as payment to the partner funeral parlor.
  3. If not qualified or the Funeral Parlor is not accredited by the QC Government, the social worker will extend a Social Case Study Report addressed to different agencies extending burial assistance.

FOR DECEASED WITHOUT FUNERAL PARLOR

  1. Contact Social Services Development Department at 8703-6823 and provide the following information to avail the assistance:
    1. Name of Deceased
    2. Place of Death
    3. Address of Deceased
    4. Contact Person and information:
  2. Submit all the requirements to the Social Services Development Department for assessment, evaluation, and interview of social worker
  3. SSDD will extend a Certificate of Guarantee as payment to the partner funeral parlor.

Balik-Probinsya Program

This program provides financial assistance for individuals or families who want to go back and permanently stay in their respective provinces. The assistance will be in the form of direct purchase of

tickets. Cash assistance will also be provided subject to the assessment of the social worker.

QUALIFICATIONS:

  1. Individuals or families who lost their homes and jobs
  2. Indigent Quezon City residents (Individuals or families)

REQUIREMENTS:

  1. Original copy of Barangay Certificate of Indigency of the client issued not less than 6 months validity
  2. 1 photocopy of valid government-issued ID (preferably QCitizen ID) of each member of the family

ADDITIONAL REQUIREMENTS BASED ON IATF-PROTOCOLS:

  1. 1 photocopy of the vaccination card
  2. 1 photocopy of RT-PCR swab or antigen test result (72 hours validity as per LGU-Receiving protocol

PROCESS:

  1. Submit all requirements to the Social Services Development Department.
  2. After 1-2 weeks processing, if qualified, each individual and families will be extended a transportation fare ticket including food packs and cash allowance for the meals and other travel expenses.

REMINDER:

  1. The Cash Assistance to be provided to every individual or families will be based on the assessment of the social worker, taking into consideration the distance of province where they decide to permanently reside in.

Referral Program for Additional Assistance through various Government Agencies

This program involves the provision of a referral letter or social case study report to allied government and non-government agencies for clients needing further assistance.

REQUIREMENTS:

  1. Original copy of Barangay Certificate of lndigency of the client must be issued for not more than 6 months on the date of request for assistance.
  2. 1 photocopy of valid government-issued ID (preferably QCitizen ID) of the client and his/her representative or claimant
  3. Certified True Copy of Clinical Abstract (for the confined patient) or Medical Certificate (for outpatient) for Medical Assistance to other agency
  4. Original copy of Death Certificate and Funeral Contract for Burial Assistance for other agencies
  5. Certificate of Abandoned Cadaver for those bodies who were not claimed by their families and relatives.
  6. Barangay /Police Blotter for abandoned patients

PROCESS:

  1. Submit all requirements to the Social Services Development Department for assessment, evaluation, and interview of the social worker.
  2. If qualified, the social worker will extend a referral letter or Social Case Study Report based on the requirements of concerned agencies extending medical, transportation, and burial assistance.

REMINDERS:

  1. All requirements will be used as a basis of the social worker’s assessment in extending referral letters and Social Case Study Reports to different agencies offering social service assistance.
  2. For deceased with no known relatives, a Certificate of Abandoned Cadaver will be issued by the referring agencies such as hospitals and barangays.

Emergency Disaster Relief Program

This program provides timely and appropriate assistance to individuals or families affected by disaster

(natural or man-made). These include as food (hot meals/ dry ration), temporary shelter in evacuation centers, and financial assistance.

PROCESS:

  1. Report the incident of fire or flood to the Social Services Development Department through telephone number 8703-6823 or to your barangay.
  2. At the designated evacuation area, go to the Social Services Development Department area to undergo master listing with the help of your Barangay Officials.
  3. For individuals or families affected by the following:

FIRE

Affected families will be given a temporary shelter (evacuation center) where they will be provided hot meals 3 times a day for 7 days and not more than 1 month, which will depend on the total number of families affected. Affected families will receive food packs, starter kits, hygiene kits, and financial assistance (PI0,000 for house owners, and P5,000.00 for Sharer/Renters families).

FLOOD

Affected families will be provided with hot meals 3 times a day while inside the evacuation center or campsite.

RELOCATION:

Affected families of demolition (voluntary demolition) will be provided Food Assistance while they are in the process of relocation.

REMINDER:

Temporary Shelter/ Setting-up of Evacuation  Center for affected families will be based on the assessment of the Social Worker.

COMMUNITY OUTREACH DIVISION

Reach-Out Operation for Street Dwellers

This program reaches out to children, families, and other vulnerable sector like elder persons and persons with disability from the street to be provide appropriate intervention such as counseling,

temporary shelter while assessing the situation of the family, and other services based on the  needs of the individuals or families (e.g. educational assistance, skills training and capital assistance).

REQUIREMENT:

  1. Letter from the barangay, police or concerned citizen who reported the case of street dweller or requesting assistance to have a reach-out operation in a particular place.

PROCESS FOR REFERRAL

  1. If the report comes from a concerned citizen, coordinate with SSDD or call-at QC Helpline 122. If the report comes from the barangay or police, send a letter request to SSDD for the conduct of reach-out operation.
  2. The requesting/ reporting party will receive confirmation from SSDD informing them about the process of reach-out operation and validation. If the requesting party is the Barangay or Police, they will be notified of the schedule (date and time) of the operation.

PROCESS FOR THE CASE MANAGEMENT OF REACH-OUT STREET DWELLERS:

  1. All reach-out clients will undergo interview and assessment to be conducted by the  Social Workers or Youth Workers.
  2. If the reach-out clients are not homeless and with families in Quezon City, they will be returned  to their respective families with the help of the Barangays. They will be given appropriate intervention like counseling or referral for educational or livelihood assistance. Aftercare monitoring will be conducted by SSDD for 6 months to 1 year.
  3. If the reach-out clients are not QC residents, they will be referred to their respective City/Municipality thru the Local Social Welfare and Development Office (C/MSWDO) for them to be given appropriate intervention.
  4. If the reach-out clients are homeless, they will be referred to a residential facility that will cater to their needs while locating their families or relatives who have capacity to take custody of them.

Intervention Program for Children-At-Risk and Children in Conflict with the Law

This program provides proper case management like counseling and temporary shelter to children while assessing the situation of the family. Other interventions are also provided to the children and their family like educational assistance, skills training, and capital assistance. These children are under the category of:

  1. Children-at-Risk (CAR) like abused (physical or sexual), abandoned, neglected, street children and those with filed case in court.
  2. Children in Conflict with the Law (CICL) that need to be placed in a rehabilitation center.

With the help of the Barangay Council for the Protection of Children (BCPC), the CAR and CICL will be subjected to case management.

REQUIREMENTS:

  1. Referral letter from the Barangay or Police
  2. Police report or Barangay Blotter
  3. Medico-legal, if CICL or Medical Certificate, if CAR

PROCESS FOR REFERRAL:

  1. If the report comes from the victim or concerned citizen, coordinate with SSDD or call QC Helpline 122.
  2. If the report comes from the Barangay or Police, send a letter request to SSDD attaching all the

needed requirements.

Free PhllHealth Coverage for Indigent Persons

This program provides subsidies for the indigent residents of Quezon City who are not yet members of PhilHealth and have no capacity to pay the monthly premium contributions. In this program, the Quezon City Government assumes for the payment of premium contributions to PhilHealth with P300 per month or P3,600 annually (contribution rate will increase based on RA 11223 or the Universal Health

Care Act) in order to avail of health services for in-patient or out-patient.

QUALIFICATIONS:

  1. Ages 59 years old and below
  2. Monthly income of Pl0,000 and below
  3. Not yet a member of PhilHealth 
  4. Belongs to any of the following sectors:
    1. Barangay Volunteers and staff like street sweepers, BPSO, and Barangay Health Workers
    2. Day Care Parents
    3. Solo Parents
    4. Tricycle drivers
    5. Informal workers like construction workers, vendors, etc.
    6. Pregnant
    7. Abandoned/ foundling children
    8. With a chronic disease and needing continuous treatment like dialysis and chemotherapy

REQUIREMENTS:

  1. 1 original and 1 photocopy of the Barangay Certificate of Indigency
  2. 2 photocopies of the valid government-issued ID of the applicant (preferably QCitizen ID)
  3. 2 photocopies of the Certificate of Live Birth of the applicant from the Philippine  Statistics Authority, if no valid ID
  4. 1 original and 2 photocopies of Medical Abstract or Medical Certificate from QC Health Department or Private Hospital (for walk-in and in-patient only)
  5. 1 original and 1 photocopy of the filled-up PhilHealth Member Registration Form (PMRF). The PMRF can be downloaded from the website of PhilHealth (www.philhealth.gov.ph)

PROCESS FOR WALK-IN CLIENTS (usually emergency cases, confined, or undergoing dialysis)

  1. The patient or his/her representative shall go to SSDD to process the application for PhilHealth and submit the requirements.
  2. Interview and assessment will be conducted by SSDD to ascertain the applicants’ eligibility to avail of the program.
  3. Wait for the call of SSDD staff within 3 working days to get the Certification to avail of PhilHealth benefits at the Department of Health.
  4. Bring the Certification and other requirements to your nearest PhilHealth Office to process the enrollment.

PROCESS FOR THE REFERRAL OF BARANGAY, HEALTH CENTERS AND OTHER ORGANIZATIONS OR

GROUPS

  1. Submit the requirements and the master list following the template that can be downloaded at the QC website (www.guezoncity.gov.ph) and the PhilHealth Member Registration Form  (PMRF) that can be downloaded at the website of PhilHealth (www.philhealth.gov.ph).
  2. Wait for the checking of the submitted master list and requirements to be conducted by SSDD staff. The referring party will be immediately notified of the lacking documents for compliance in order to transmit the list of enrollees to PhilHealth within a week.
  3. Once the PhilHealth IDs are issued, SSDD with the help of the Barangays or officers of a group

will inform the beneficiary via call or personal visit at their respective addresses of the schedule and venue of the distribution of IDs.

RESIDENTIAL CARE FACILITIES/TEMPORARY SHELTERS

Molave Youth Home

Malave Youth Home is a temporary residential facility for Children-in-Conflict-with-the-Law (CICL)  ages 15 to  18  years old, with pending cases in Quezon City Courts. After assessment  and  admission,  CICL  will  undertake  center-based  case  management including the following services:

• Social Services (Casework at Group work)

• Homelife Services

• Medical /Dental Care Services

• Skills Training Services

• Non-formal Education/ Alternative Learning Services

• Spiritual and Moral Enhancement Services

• Custodial Care Services

A Child-in-Conflict-with-the-Law will be discharged/released based on the Court Order of the Honorable Judge. He/she may undergo an After-Care Program as may be indicated in the Court Order.

REQUIREMENTS:

  1. Referral Letter from Quezon City Police Station or Barangay sent thru Social Services Development Department.
  2. Inquest Resolution from Quezon City Prosecutor’s Office or Court Order from Quezon City Courts (Regional Trial or Metropolitan Trial Court) indicating the commitment of the CICL to Malave Youth Home
  3. Medico-Legal Certificate

PROCESS

  1. The referring party will submit all the documentary requirements to the Social Services Development Department.
  2. After a review of the documentary requirements, the social worker will advise the referring party to bring the CICL to Malave Youth Home for admission. The Referring Party shall bring the printed copy of the documentary requirements submitted via email during the admission of the CICL at the Malave Youth Home.

Reception and Action Center

Reception and Action Center (RAC) is a temporary residential facility for indigent and disadvantaged individuals or families included in the following categories:

• Women in need of special protection such as victims of violence against women and their children, women in especially difficult circumstances (those who are not admissible at Bahay Kanlungan)

• Persons with Disability, aged 18-59 years old, who are victims of abuse or abandoned

• Displaced individuals (individuals or families who are in need of temporary shelter awaiting the Balik Probinsya Program)

Aside from the center-based management plan, the following services will be extended to clients while in the Reception and Action Center:

• Social Services

• Homelife Services

• Medical/ Dental Care Services

• Skills Training Services

• Non-formal Education Services

• Spiritual Enhancement Services

The duration of a client’s stay at the Reception and Action Center depends on the process of individual case management/intervention plans.

REQUIREMENTS:

  1. Referral Letter from Barangay or Police Station
  2. Blotter report from Barangay or Police, for foundling clients
  3. Medical Certificate from a government hospital or Clinical Abstract (if the client was discharged from hospital prior referral)

PROCESS:

  1. The Referring Party shall coordinate with the Social Services Development Department by calling 8703-2940 or by personally submitting or sending the referral letter via email.
  2. Wait for further instructions from the social worker for the next step of the process.

Reminder:

The assigned social worker and/ or staff of the Social Services Development Department will be the one to coordinate with the Reception and Action Center regarding the referral and admission of clients to the Center. The referring party shall bring printed copies of the requirements on the day of the referral and admission of the client to the center.

Bahay Aruga

Bahay Aruga is a temporary residential facility for persons 60 years old and above who are indigent and abandoned by their families. Aside from the center – based case management plan, the following programs can be provided to the client during their stay at Bahay Aruga:

• Social Services

• Homelife Services

• Medical Care Services

• Health and Wellness/Physical Therapy Services

• Spiritual and Moral Enrichment Services

• Burial Services

The duration of a client’s stay at Bahay Aruga depends on the process of individual case management/intervention plans.

REQUIREMENTS

  1. Referral Letter from the Barangay addressed to the Head of the Social Services Development Department
  2. Medical Certificate on the day of referral from a government hospital or clinical abstract (if client is from or under the care of a hospital prior to his/her referral at Bahay Aruga)
  3. Senior Citizen ID or any Proof of Identification (if available)

PROCES

Bahay Aruga is a temporary residential facility for persons 60 years old and above who are indigent and abandoned by their families. Aside from the center-based case management plan, the following programs can be provided to the client during their stay at Bahay Aruga:

• Social Services

• Homelife Services

• Medical Care Services

• Health and Wellness/Physical Therapy Services

• Spiritual and Moral Enrichment Services

• Burial Services

The duration of a client’s stay at Bahay Aruga depends on the process of individual case management/intervention plans.

REQUIREMENTS

  1. Referral Letter from the Barangay addressed to the Head of the Social Services Development Department
  2. Medical Certificate on the day of referral from a government hospital or clinical abstract (if client is from or under the care of a hospital prior to his/her referral at Bahay Aruga)
  3. Senior Citizen ID or any Proof of Identification (if available)

PROCESS

  1. Referring party shall coordinate with the Social Services Development Department by calling 8703-2940 or by personally submitting or sending the referral letter to the official email address of the Social Services Development Department ([email protected]).
  2. Wait for the instruction from the Social Worker for the next step of the process.

REMINDER:

The assigned Social Worker or employee of the Social Services Development Department will coordinate with the office of Bahay Aruga for the referral and Admission of the client to the center. The referring party shall bring printed copies of the requirements on the day of the client’s referral.

PROCESS:

  1. Referring party shall coordinate with the Social Services Development Department by calling 8703-2940 or by personally submitting or sending the referral letter to the official email address of Social Services Development Department ([email protected]).
  2. Wait for the instruction from the Social Worker for the next step of the process.

REMINDER:

The assigned Social Worker or employee of the Social Services Development Department will coordinate with the office of Bahay Aruga for the referral and Admission of the client to the center. The referring party shall bring printed copies of the requirements on the day of client’s referral.

Bahay Kalinga

Bahay Kalinga is a temporary residential facility for children-at-risk (CAR), ages 17 years old and below, which include the following:

• Children who are victims of abuse (Physical or Sexual)

• Abandoned/Neglected children

• Street Children

• Children with pending court cases who are in need of temporary shelter because their perpetrators are family members/relatives

While under the care and custody of Bahay Kalinga, client shall be accorded with center-based case management plan and the following services according to client’s needs:

• Social Services

• Homelife Services

• Medical/Dental Care Services

• Skills/Training Services

• Non-formal Education Services

• Spiritual Enhancement Services

The length of a   client’s stay in   Bahay Kalinga depends on the process of individual case management/intervention plans.

REQUIREMENTS:

  1. Referral Letter from Barangay or Police Station addressed to Social Services Development Department Head
  2. Blotter report from Barangay or Police Station (for foundling clients)
  3. Medical Certificate issued by a government hospital, or Clinical Abstract (if the child was discharged from hospital prior to referral)

PROCESS:

  1. The Referring Party shall coordinate with the Social Services Development Department by calling 8703-2940, or submitting the referral letter personally or through the Social Services Development

Department ([email protected].). Wait for further instructions from the Social Worker regarding next steps of the process.

Reminder:

The assigned social worker and/or Social Services Development Department staff will be the one to coordinate with Bahay Kalinga regarding the referral and admission of a  client in the center.  The referring party shall bring printed copies of the requirements on the day of the referral and admission of the client in the center.

Protective Services and Protective Custody of Victim of Abuse

This program provides protection and custody to children, women, elder persons, or persons with disability from all forms of abuse, neglect, abandonment, and exploitation.

REQUIREMENTS:

  1. Letter from the Barangay, Police, School, or concerned citizen reporting a case of abuse
  2. Barangay Blotter or Police Blotter, if available
  3. Medico-legal (if available, for filing a case in court) and medical laboratory reports (if the victim-survivor will be referred to a residential facility)
  4. Medical certificate or medical abstract (if the victim-survivor was hospitalized and for referral to residential facility)
  5. 1 photocopy of valid government-issued ID (preferably QCitizen ID}

PROCESS:

  1. The victim-survivor or witnesses of the crime/ concerned citizen may seek the help of Barangay, Police, or social worker of SSDD to report the incidence of abuse and conduct rescue operation through calling QC Helpline 122 / 8-703-2940 (case of children) / 8-703-6803 (case of PWD, elder person, and woman) or email at ssdd.quezoncity.gov.ph.
  2. SSDD, Police, or Barangay will assist the victim and his/her family in filing the case in court.
  3. If the victim-survivor has no identified family or relative who can take custody he/ she will be referred to a residential facility for proper case management.
  4. A social worker will assist the victim-survivor during court hearings. The victim-survivor will undergo aftercare services and monitoring once reunited with his/her family for 1 to months or depending on the length of court proceedings.

SERVICES FOR SOLO PARENTS

Solo Parent Registration

This program issues a Solo Parent ID to qualified applicants for them to avail of benefits from the National and Local Government.

Any of the following can be considered a Solo Parent:

• Parent left solo or alone with the responsibility of parenthood to his/her minor child (or PWD dependent) for more than a year because of the following:

o Abandonment of spouse or common-law partner

o Legal Separation from the spouse or de facto separation

o Spouse or partner is detained or serving sentence for a criminal conviction

o Any parent who has preferred to keep and raise his/her children instead of having others care for them or give them up in a welfare constitution.

• Parent left solo or alone with the responsibility of parenthood due to the death of a spouse.

• A woman who gives birth as a result of rape or crimes against chastity, even without final conviction of the offender, provided that the mother keeps and raises the child.

• Parent left solo or alone with the responsibility of parenthood due to physical and/or mental incapability of the spouse as certified by a public medical practitioner.

• Any other person who solely provides parental care and support to a child or children; provided that he/she is duly licensed as a foster parent by the Department of Social Welfare and Development ((DSWD) or duly appointed Legal Guardian by the court.• Any family member who assumes the responsibility or head of the family as a result of the death, abandonment, disappearance, or prolonged absence of the parents, provided that such abandonment and disappearance, or absence lasts for at least 1 year.

Solo Parent That Are Not Qualified To Apply For A Solo Parent ID

• Have a cohabitating partner (regardless of sex/ gender)

• Have a partner who helps with the responsibility of parenthood to her/ his child either physically, financially, or emotionally.

• Continuously receiving child support from spouse/partner or in a co-parenting agreement.

• No minor dependent or child below 18 years of age (except 18 years and above but a person with a disability)

REQUIREMENTS FOR NEW APPLICANTS:

  1. 1 2X2-sized ID photo with a white background or may send a digital photo
  2. Original Copy of Solo Parent Certificate from the Barangay
  3. 1 photocopy of Registered Birth Certificate of children ages 17 years old and below.
  4. Medical Certificate/ Person with Disability ID if spouse/partner or child is a PWD.
  5. Any of the following:
    1. Photocopy of Death Certificate of spouse (if widow/ er)
    2. Notarized Affidavit of being a Solo Parent (if de facto separated, abandoned, and legal guardian)
    3. Copy of Filed/Pending Petition for annulment of Marriage/ Legal Separation
    4. Copy of Certificate of Detention or Court Order (if spouse/partner is detained or serving sentence for 1 year or more)
    5. Department of Social Welfare and Development (DSWD) Foster Care license (for Foster Parent)
    6. Legal documentation that proves someone that she was a victim of rape or sexual abuse (For example Police Blotter/ Document from court)

REQUIREMENTS FOR RENEWAL:

  1. Original Barangay Certificate for Solo Parent ID application/renewal
  2. Notarized Affidavit of Solo Parent (if de facto separated, abandoned, and legal guardian)

PROCESS FOR NEW APPLICANT: – PLEASE CHECK THE CONFUSING FORMATTING/line breaks AND SEND CORRECT SEQUENCE OF PROCESS

  1. Register at qceservices.quezoncity.gov.ph using your own personal email.
  2. Click the QCitizen ID Application for those who don’t have a QCitizen. For those who already have a QCitizen ID, click the Apply /Renew Sectoral Status. Fill-out the form and upload all needed documentary requirements.
  3. Your application will be reviewed by Solo Parent approvers and/or social workers. Wait for an email from the Social Services Development Department to be sent regarding the remarks for your QCitizen Solo Parent ID application. Once reviewed, you will receive an email to schedule an appointment with a social worker for an assessment/interview.
  4. Set an online appointment at qceservices.quezoncity.gov.ph by clicking the Social Services Development Department then click and proceed to Solo Parent ID Processing.
  5. Visit the Solo Parent Welfare Office at the 2nd floor of the Social Services Development Department Bldg on your appointment date and time for your interview and assessment. Kindly present your appointment’s reference number.
  6. Once your application was approved, install the QCitizen Application in Playstore (for Android users) and App Store (for iPhone users) to access your Digital ID.
  7. Log in to the email address that you used on your application to access the Solo Parent Certificate. Wait for an update as to when you may get your printed QCitizen ID at City Hall or wait for it to be delivered to your registered address.

PROCESS FOR RENEWAL:

  1. Return to your online application at qceservices.quezoncity.gov.ph and click Apply /Renew

Sectoral Status to edit your details.

  1. Upload the needed documentary requirements and submit. .
  2. Wait for an email from the Social Services Development Department to be sent regarding the remarks for your QCitizen Solo Parent ID application. Once reviewed, you will receive an email to schedule an appointment with a social worker for an assessment/interview. 
  3. Set an online appointment at qceservices.quezoncity.gov.ph by clicking the Social Services

Development Department then click and proceed to Solo Parent ID Processing.

  1. Visit the Solo Parent Welfare Office at the 2nd floor of the Social Services Development Department Building on your appointment date and time for your interview and assessment. Kindly present your appointment’s reference number.
  2. Log in to the email address that you used on your application to access the updated Solo Parent Certification.

SOLO PARENT WELFARE ASSISTANCE

Educational Assistance Program

This program provides financial assistance to indigent Solo Parents who have 2 or more children

who are currently enrolled and studying in public school. The financial assistance amounts to P5,000.00 for every beneficiary.

REQUIREMENTS:

  1. Original Barangay Certificate of Indigency
  2. Certificate of Enrollment
  3. QCitizen ID
  4. Copv of Solo Parent Certificate (Portable Document Format or PDF File}

PROCESS:

  1. Visit the office of SSDD to process your application and for your interview and assessment with a social worker or youth worker, or you may log-in at qceservices.quezoncity.gov.ph and set an online appointment.
  2. If qualified, you will receive a call, email or you will be visited by a worker from SSDD to inform you to submit all the needed documentary requirements. You will be given 1 week to accomplish it.
  3. Staff from SSDD will inform the beneficiary through call, text message, or email about the date/ time and venue of distribution of financial assistance.

Food Package and Welfare Assistance

This program provides food package and financial assistance for any of the following indigent Solo Parents, based on the assessment of a social worker:

  1. Adolescent Solo Parent (ages 18-20 years old)
  2. Victim of Violence against Women and Children
  3. Former Overseas Filipino Worker (OFW)
  4. Widow/er from the informal economy sector (vendors, street sweepers, etc.)
  5. Solo Parent with PWD spouse/partner or child/ren
  6. Solo Parent whose spouse/partner is imprisoned for more than one (1) year
  7. Solo Parent who was the victim of sexual abuse or rape

Benefits that can be availed:

  1. Financial Assistance
  2. Diaper and Milk
  3. Vitamins/Medicines
  4. Rice/ Groceries
  5. Parent Effectiveness Sessions/ Family Planning/ Counselling/ Life Skills Sessions

REQUIREMENTS:

  1. Original Barangay Certificate of Indigency (for the purpose of welfare assistance)
  2. Solo Parent QCitizen ID
  3. Copy of Solo Parent Certificate (PDF)

PROCESS:

  1. Visit the Solo Parent Office at Social Services Development Department (SSDD), submit the needed documentary requirements, and undergo an interview and assessment with a social worker.
  2. If qualified, wait for a notification to your provided contact information (telephone/ cellphone number or email address) for an update regarding the next steps that need to be accomplished.
  3. After 6 months, you will again undergo an interview and assessment with a social worker for the continuation or termination of services.

SKILLS TRAINING AND LIVELIHOOD PROGRAMS

Manpower Barangay-Based Skills Training Program

This program provides free vocational courses for interested individuals who desire to put up their own business of livelihood. The modules are based on Technical Education and Skills Development Authority

(TESDA) categorized as Non-Training Regulation (NTR). The vocational course is 3-month community-based training (quarterly) conducted from Monday to Friday, 8:00 am – 12:00 noon or 1:00 pm – 5:00 pm. Under the soft trade training, a one day or half-day livelihood training is also offered.

WHO CAN AVAIL OF THE FREE SKILLS TRAINING?

  1. All out of school youth and unskilled adults who are interested to acquire the skills to be used for wage or self-employment
  2. High school graduates for those who are interested to enroll in the 3-month courses and high school level to those interested in 1-day training but know how to read and write
  3. Organized groups or Association from different sectors like:
    1. Solo Parents Association
    2. Person with Disabilities and families
    3. Daycare Parents Association
    4. Homeowners Association
    5. Children in Conflict with the law

REQUIREMENT:

Request Letter

PROCESS

  1. Submit the Request Letter to Social Services Development Department located at Building E. Quezon City Hall Compound or log-in at qceservices.quezoncity.gov.ph
  2. The SSDD worker will coordinate with the requesting party to discuss the complete details of the training either through home visitation, response letter, or e-mail.
  3. Trainees must attend the classes for 3 months (240) hours to complete the course and will receive the Certificate of Completion after the training.

Small Income Generating Assistance (SIGA)

This program provides capital assistance of P5,000 to qualified individuals who belong to indigent families who need to augment their income to sustain their everyday needs. The program aims to provide them an opportunity to engage in income-generating activities with their knowledge and skills to uplift their economic status of living.

WHO WILL BENEFIT:

  1. Referral from other sectors and government agencies
  2. Individual from different sectors like:
    1. Unemployed Solo Parent
    2. Person with Disability or any member of the family that is able to handle the business
    3. Persons Deprived of Liberty member of the family
    4. Displaced workers due to pandemic
    5. Repatriated Overseas Filipino Worker
    6. Family of Children in Conflict with Law (CICL)
    7. Women in Especially Difficult Circumstances (WEDC)

QUALIFICATION REQUIREMENTS:

  1. Resident of Quezon City
  2. Age 18 -59 years old
  3. Has capacity and capability to manage with a total combined family income of not more than P12,000 for a family of five (5), based in the PSA 2021 poverty threshold
  4. With existing small business or had a business and is willing to re-open 
  5. Never received any assistance from other livelihood programs of the City such as QCPangkabuhayan, Tindahan ni Ate Joy, DOLE Livelihood Program, and National Agencies such as but not limited to DSWD LAG Program

REQUIREMENTS 

  1. Request letter for capital assistance program
  2. Barangay Certificate of Indigency
  3. Project proposal (SSDD format)
  4. Quezon City ID or valid government-issued ID

PROCESS

  1. Submit a request letter to the office of the Social Services Development Department on the 4th Floor Building E, Quezon City Hall, or log in at qcservices.quezoncity.gov.ph for an online appointment.
  2. The client will be contacted for assessment; if qualified she will be advised to attend a one day Basic Business Management Training.
  3. Submit all the requirements needed to process your request.
  4. Wait for the advice of your worker on the schedule of release of assistance.

Sikap At Galing Pangkabuhayan (Sigap) Program

This program provides capital assistance to the graduates of 3-month Vocational Courses with the aim of using their acquired skills in starting up a business. The group will be composed of 5 to 10 members with an interest to manage their business. The group will receive an amount depending on the capital requirements of the business, but not more than P50,000 for the group of 5.

QUALIFICATIONS

  1. A member must be a resident of Quezon City
  2. Must be 18 to 59 years old
  3. Must have a total combined family income of not more than P 12,000 for a family of 5, as based on the PSA 202 1 poverty threshold
  4. Never received any assistance from other livelihood programs of the City such  as  QC Pangkabuhayan, Tindahan ni Ate Joy, and  DOLE Livelihood  Program and  National Agencies such as but not limited to DSWD LAG Program
  5. With no existing loan from any other microfinance institution as certified by the barangay
  6. The members of the group are living in a clustered area
  7. Members must be graduate of vocational courses under the Manpower Barangay-Based Skills Training Program of the Vocational Development Division and have an existing business using

their acquired skills

REQUIREMENTS 

  1. Barangay Certificate of Indigency
  2. Individual Barangay Certification of good credit standing from any  lending institution as vouched by the barangay
  3. QC ID
  4. Medical Clearance from Barangay Health Emergency Response Team (BHERT) or City Health Center to prove their physical and mental ability
  5. Group photo
  6. Request letter
  7. Project proposal (SSDD format)

PROCESS:

  1. Submit a letter request to the office of the Social Services Development Department 4th Floor Bldg E, Quezon City Hall or log in at qcservices.quezoncity.gov.ph for an online appointment.
  2. The client will be contacted for assessment. If qualified, the group will be organized and will start their weekly meeting and undergo the 5-week social preparation and capability training to be conducted by the assigned worker.
  3. The group will complete the necessary documents and submit to the assigned worker for process. The group will be advised as to the release of the assistance.

Early Childhood Care and Development (ECCD) / Day Care Program

This program provides early education and other early childhood services to children ages 3 to 4 years old in Quezon City, to prepare them for formal education.

REQUIREMENT:

  1. 1 original and 1 photocopy of the Certificate of Live Birth of the child

PROCESS:

  1. Parents or guardians of the child can coordinate to the Day Care Worker of SSDD assigned in the Barangay or directly seek the assistance of the Barangay to refer the child to SSDD thru a call at 8-703-2940 or email at [email protected].
  2. Parents or guardians of the child will undergo an interview and shall present the original Certificate of Live Birth of the child within a week.
  3. If qualified, submit the photocopy of the Certificate of Live Birth of the child to the assigned Day Care Worker in your Barangay.
  4. Daycare children will attend daycare sessions and other ECCD activities.
  5. Daycare children will receive school supplies, bags, and uniforms. There is also regular supplemental feeding, medical, and dental check-up to the daycare children.
  6. Parents or guardians will attend Parent Effectiveness Sessions (PES) and other life-skills training.

REMINDERS:

  1. This time of pandemic, daycare children are attending home-based ECCD through the distribution of modules to parents or guardians and distribution of food packs for supplemental feeding.
  2. A 3-year-old child can enroll for 2 consecutive school year in ECCD  program but a 4-year-old child can enroll to ECCD for only 1 school year.

Educational Assistance for Indigent Children and Youth

This program provides additional financial assistance in the amount of P3,000 per beneficiary for the educational needs of indigent children and youth. The qualified beneficiaries are at least in Grade 4 to Grade 10, enrolled in public school or Alternative Learning System (ALS), from a family with 4 or more children, not 4Ps beneficiary, and residing in Quezon City.

REQUIREMENTS

  1. Original Barangay Certificate of Indigency
  2. Original Certificate of Enrollment from the school
  3. 1 photocopy of the recent school ID
  4. 1 photocopy of valid government-issued ID (preferably QCitizen ID)

PROCESS

  1. Go to SSDD to apply and undergo an interview and assessment or log-in at qceservices.
  2. If qualified, the applicant will receive notification via call, email or personal visit of the SSDD  staff who instruct them to submit the needed requirements within a week.
  3. SSDD will inform the beneficiaries thru call, text message or email of the schedule and venue of  the distribution of educational assistance.

Pre-Marriage Orientation and Counseling (PMOC)

This program provides orientation and counseling to would-be-married couples to prepare them for married life and to gain awareness about their duties and responsibilities as husband and wife and future parents. The qualified attendees to PMOC are those would-be-married couples ages 18-25 years old as required under Executive Order No. 209 or the Family Code of the Philippines of 1987.

REQUIREMENTS

  1. Original copy of Marriage License Application
  2. Original copy of valid government-issued IDs (preferably QCitizen IDs) of the couple

PROCESS

  1. Call or email SSDD to get your PMOC schedule or log in at [email protected] for online appointment. For those inquiries via email, SSDD will notify the concerned party via email or call of the schedule of PMOC.
  2. Attend PMOC on the scheduled time and date given to you.
  3. Receive the original copy of the Certificate of Attendance after the PMOC.
  4. Submit the Certificate of Attendance to Quezon City Civil Registry Department for the processing of the Marriage License.

REMINDERS

  1. Due to the COVID-19 pandemic, only 7 would-be-married couples are allowed to attend PMOC, held every Monday and Wednesday, at 1:00 PM at SSDD Conference Room, 3rd Floor.
  2. Both would-be-husband and would-be-wife are required to attend PMOC.
  3. Bring individual ballpens.

HOW TO GET MEDICAL ASSISTANCE (NON-COVID)

HOW TO APPLY FOR SOLO PARENT ID

HOW TO REQUEST FOR TRANSPORTATION ASSISTANCE (Balik-Probinsya)

HOW TO REQUEST FOR BURIAL ASSISTANCE

HOW TO AVAIL OF THE EMERGENCY DISASTER RELIEF

DEPARTMENT DIRECTORY

MS. EILEEN VELASCO
Department Head

MS. MARISOL N. CASABUENA
Social Welfare Officer V
Email Address: [email protected]

DivisionsOfficer NameOffice Address / Contact Information
Administrative DivisionMs. Alma E. Quinto
Administrative Officer V		4th Floor SSDD Civic Center E, QC Hall Compound, Diliman, Quezon City

8710-1294
[email protected]
Community Outreach DivisionMs Eileen M. Velasco
Social Welfare Officer V		3rd Floor SSDD Civic Center E, QC Hall Compound, Diliman,Quezon City


[email protected]
Special Project DivisionMs. Lorelei Salvador
Acting Chief Social Welfare Officer III		2nd Floor, SSDD Civic Center E, QC Hall Compound, Diliman, Quezon City

8703-6803
[email protected]
Vocational Development DivisionMs. Elma DR. Ocrisma
Acting ChiefSupervising Manpower Development Officer		4th Floor SSDD Civic Center E, QC Hall Compound, Diliman, Quezon City

8703-3576
[email protected]
Residential and Rehabilitation DivisionMs. Irene Miranda
Social Welfare Officer IV
8700-40571
[email protected]
 
SDC Building, Brgy. Payatas, Quezon City
8700-66418
[email protected]

48 Angelo St. Brgy. NS Amoranto, Quezon City
8700-45548
[email protected]

Bernardo Park, Brgy. Kamuning, Quezon City
8700-38379
[email protected]
Welfare  and Relief DivisionMs. Carolina Patalinghog
Social Welfare Officer V		1st Floor SSDD Civic Center E, QC Hall Compound, Diliman, Quezon City

8703-6823
[email protected]

SPOTLIGHT

MR. AND MS. QUEZON CITY HALL EMPLOYEE
Ms. Sofia Pega, Social Worker, won the Ms. Quezon City Hall Employee and Mr. Vince Oliver Bertiz, Social Worker, the First Runner Up for Mr. Quezon City Hall Employee

In celebration of Children’s Month in Quezon City, “Panatang Makabata behind the Scene ” was conducted  together with the Local Council for the Protection of Children (LCPC).
Recognition from Department of Social Welfare Development -National Capital Region

Resources

SSDD Citizen's Charter 2021
SSDD Citizen's Charter 2022
SSDD Citizen's Charter 2023

Last updated on September 7th, 2023