CONTACT INFORMATION
Department of Public Order and Safety
- DPOS
- Gate 3, DPOS Building, Quezon City Hall Compound, Kalayaan Avenue, Brgy. Central, Quezon City
- 8924-1851
- DPOS@quezoncity.gov.ph
- Official Facebook Page of the Department of Public Order and Safety
Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
ABOUT US
Description
DPOS promotes public order, security, and peace in Quezon City. It is mandated to maintain orderliness through the strict implementation of all existing rules governing land use as well as other rules related to the maintenance of peace and order. The clearing of all public roads of any forms of obstructions is one of its priority mandates.
Mission
To be dedicated in serving the people and passionate in upholding the peace, order, and safety of Quezon City.
To be a steward of Quezon City, helping lead the people towards a progressive and dynamic economy.
To be an office where service, integrity, and discipline are always observed.
Legal Bases
- City Ordinance No. NC-140, S-90 or the Ordinance Establishing The Department Of Public Order And Safety In The Quezon City Government And Providing For And Defining Its Organization Structure, Duties, Functions And Responsibilities
- City Ordinance No. SP-2447, S-2015 or the Ordinance Creating The Quezon City Green Transport Office Under The Department Of Public Order And Safety (DPOS), Defining Its Duties, Functions, And Responsibilities, Providing For Its Composition, Appropriating The Necessary Funds Thereof And For Other Purposes
- Ordinance No. Sp-2695, S-2018 or An Ordinance Mandating Business Establishments Operating Within The Territorial Jurisdiction Of Quezon City To Install Closed Circuit Television System (CCTV) And Prescribing Penalties For Violations Thereof
- Ordinance No. SP-2988, S-2020 or An Ordinance Promoting Safe Cycling And Active Transport As An Alternative Mode Of Transportation In Quezon City, Creating The Bicycle And Active Transport Section Under The Department Of Public Order And Safety – Green Transport Office, And For Other Purposes.
- Ordinance No. SP-2942, S-2020 or An Ordinance Requiring Bicycle Riders To Wear Helmets Within Quezon City And Providing Penalties For Violation Thereof.
- Ordinance No. SP-3133, S-2022 or An Ordinance Amending Sections 1 And 2 Of Ordinance No. Nc-140, S-90, entitled “Ordinance Establishing Department Of Public Order And Safety In The Quezon City Government And Providing For And Defining Its Organizational Structure, Duties, Functions And Responsibilities”
Service Pledge
- Formulate plans and programs that improve public safety services in the City
- Provide auxiliary services for security and disaster control
- Undertake continuing studies and research on public security problems and make appropriate recommendations
- Maintain an intelligence network
- Conduct periodic surveillance of cleared existing squatter areas for upgrading as well as vacant land which are potential areas for squatting
- Develop informative and educational knowledge and awareness on global warming, climate change, and how motor vehicle emissions contribute to the ecological imbalance; and encourage all owners of all types of gasoline-fed and diesel-fed vehicles whether public or private to convert to clean air technology options
- Implement a city-wide interconnected CCTV surveillance system in collaboration with local businesses, enhancing safety and service for all QCitizens, and ensuring a more secure Quezon City
SERVICES
DPOS CLEARANCE FOR PRIVATE SECURITY GUARD
This clearance from the Department of Public Order and Safety (DPOS) is mandatory for private security guards seeking an occupational permit in Quezon City. It ensures compliance with Ordinance No. SP-942, S-2000, which regulates the operations of security, detective, or watchman agencies within the city. This ordinance also outlines the responsibilities and penalties for security personnel deployed in Quezon City.
DPOS CLEARANCE FOR PRIVATE SECURITY AGENCY (NEW/RENEWAL)
The Department of Public Order and Safety (DPOS) provides clearance for private security agencies applying for new or renewing their business permits. This clearance ensures that the agencies comply with Quezon City Ordinance SP-942, S-2000, which regulates security services. The ordinance mandates operational standards for agencies and their personnel, including security guards, detectives, or watchmen to ensure they meet the city’s requirements and uphold legal standards.
DPOS CLEARANCE FOR PRIVATE SECURITY TRAINING CENTERS (NEW/RENEWAL)
The Department of Public Order and Safety (DPOS) issues this required clearance for private security training centers applying for or renewing a business permit in Quezon City. This clearance ensures adherence to the standards outlined in Quezon City Ordinance SP-942, S-2000, which governs the operations and activities of security, detective, and watchman services. It also outlines the obligations and penalties for any violations by these agencies.
DPOS CLEARANCE FOR PRIVATE DEALER OF AMMUNITION AND FIREARMS (NEW / RENEWAL)
The Department of Public Order and Safety (DPOS) issues this clearance as a requirement for private dealers seeking to obtain or renew a business permit for selling ammunition and firearms in Quezon City. The clearance ensures that dealers comply with Quezon City Ordinance SP-942, S-2000, which regulates the operations of security-related services, including the sale of ammunition and firearms. This ordinance also specifies the responsibilities and penalties for non-compliance.
DPOS CLEARANCE FOR RETAILER OF FIRECRACKERS AND PYROTECHNIC DEVICES
All retailers and wholesalers of firecrackers and pyrotechnic devices must obtain a clearance from the Department of Public Order and Safety (DPOS) to operate in Quezon City. This clearance ensures compliance with Ordinance SP-3233, S-2023, which regulates the sale, use, and prohibits the manufacturing of firecrackers and pyrotechnic devices within the city. The ordinance aims to ensure public safety by controlling these activities according to specified legal standards.
DPOS CLEARANCE FOR FIREWORKS DISPLAY AND PYROTECHNIC DEVICES
The Department of Public Order and Safety (DPOS) is authorized to issue clearances for the use or display of fireworks and pyrotechnic devices. This process is governed by Quezon City Ordinance SP-3233, S-2023, which regulates the sale and use of these devices and bans their manufacture within the city. Specific sections of this ordinance, including Section 6 on Fireworks Display in Barangay-Designated and Exhibition Zones, Section 7 on Barangay-Designated Zones, and Section 8 on Clearance for Fireworks Displays, detail the guidelines and restrictions to ensure public safety during such events.
VERIFICATION, INSPECTION, AND RESOLUTION OF VARIOUS PUBLIC SAFETY AND SECURITY RELATED COMPLAINTS
The Department of Public Order and Safety (DPOS) verifies, inspects, and resolves public safety and security complaints received through letters, walk-ins, phone calls, or emails. Each report is assessed, investigated, and addressed in coordination with relevant authorities to ensure public safety and order.
PROVISION OF SECURITY PERSONNEL TO DIFFERENT GOVERNMENT FACILITIES TO ENSURE SECURITY AND SAFETY
The Department of Public Order and Safety (DPOS) assigns security personnel to safeguard government facilities in Quezon City. This service involves deploying trained security officers from the Security Intelligence and Investigation Division (SIID) to protect government assets, employees, clients, and visitors. Their main goal is to prevent and respond to any threats or unauthorized activities, thereby maintaining a safe and secure environment. Availability of security personnel determines the extent of service provision.
DPOS CLEARANCE FOR CCTV
The Department of Public Order and Safety, as one of their vital functions is to provide or be assigned as physical security personnel to all facilities under the supervision of Quezon City Government. Their functions and objective is to protect the assets inside and outside facilities including the safeguard of all employees, residents/clients and to deter or discourage all possible malicious intent and escapees to maintain a peaceful environment.
FILING OF PROTEST
Apprehended individuals with issued Ordinance Violation Receipt (OVR) tickets for violating city ordinances have two options: they can either avail of the No Contest Provision within five (5) working days from the issuance of the ticket, and pay the corresponding fines, as stated under Section 4 of the City Ordinance SP2752, S2018, or file a formal complaint by filing a protest with the Protest Adjudication Board (PAB). Should a protest be filed, a hearing will be scheduled to allow both the violator and the apprehending deputized enforcer to present their cases, ensuring a fair and transparent process.
PROVISION OF SECURITY PERSONNEL TO SPECIAL EVENTS / ACTIVITIES WITHIN QUEZON CITY
The Department of Public Order and Safety (DPOS) facilitates the coordination and provision of security personnel for public events in Quezon City to ensure effective crowd control and safety management.
VERIFICATION, INSPECTION, AND RESOLUTION OF ISSUES ALONG THE QUEZON CITY BIKE LANE NETWORK
This service addresses public concerns related to the Quezon City Bike Lane Network. It includes verifying reported issues, inspecting infrastructure, and resolving complaints such as obstructions or safety hazards to ensure the bike lanes are functional and safe.
REQUEST FOR TRANSPORTATION ASSISTANCE OR SERVICES
The Department of Public Order and Safety (DPOS) provides transportation services during significant events organized by the Quezon City Local Government Unit (QC LGU), National Government Agencies (NGAs), and Non-Governmental Organizations (NGOs). Additionally, this office provides “Libreng Sakay” during transport strikes.
E-TRIKE LIBRENG SAKAY (UPON AVAILABILITY)
The Department of Public Order and Safety (DPOS) offers the E-Trike Libreng Sakay program to provide free transportation with electric tricycles as available. It prioritizes vulnerable sectors, such as Persons with Disabilities (PWDs), pregnant women, and senior citizens.
VERIFICATION, INSPECTION, AND RESOLUTION OF VARIOUS PUBLIC SAFETY AND OBSTRUCTION RELATED COMPLAINTS
The Department of Public Order and Safety – Clearing and Demolition Division (DPOS – CDD) is mandated to conduct verification, inspection, and resolution on complaints relative to public safety, specifically road obstructions and illegal structures on public property. Complaints can be submitted through official letters, walk-ins, phone calls, or emails, and are handled promptly to ensure public safety and compliance with regulations.
CONDUCT OF CLEARING OPERATION FOR FIXED ILLEGAL STRUCTURES OR OBSTRUCTIONS
The Department of Public Order and Safety-Clearing and Demolition Division (DPOS-CDD) implements the clearing of fixed or immovable road obstructions, encroachments, and illegal structures, based on the complaints received by this department and on the inspections conducted.
CONDUCT OF CLEARING OPERATION FOR MOVABLE OBSTRUCTIONS
The Department of Public Order and Safety-Clearing and Demolition Division (DPOS-CDD) implements the clearing of movable sidewalk and road obstructions based on the complaints received by this department and on the inspections conducted.
SERVICE OF CEASE AND DESIST ORDER (CDO)
The Department of Public Order and Safety (DPOS) is mandated to assist the Quezon City Department of Building Official (QC-DBO) in the implementation or enforcement of a Cease and Desist Order (CDO) to prevent and/or stop the construction of buildings and structures found in violation of the National Building Code.
THERMOPLASTIC REPAINTING / MARKINGS OF PEDESTRIAN LANES ON PUBLIC ROADS
The Clearing and Demolition Division (CDD) of the Department of Public Order and Safety (DPOS) offers thermoplastic repainting and marking for pedestrian lanes on public roads based on valid requests. This service is designed to enhance road safety by improving the visibility of pedestrian pathways.
PROCESSING AND ISSUANCE OF CCTV CLEARANCE
The Department of Public Order and Safety (DPOS) assists the Business Permit and Licensing Department (BPLD) in enforcing QC Ordinance No. SP-2695, S-2018. This updated ordinance requires all business establishments within Quezon City to install CCTV systems, adhering to the standards set in the Department of Interior and Local Government (DILG) Memorandum Circular No. 2014-119. The Inspection and Monitoring Division (DPOS-IMD) grants CCTV clearances to businesses that comply with these specifications to promote safety and security across the city by ensuring that surveillance systems meet established technical guidelines.
PROGRAMS
BIKE LESSONS FOR QCITIZENS
An initiative aimed at promoting cycling as a sustainable and healthy mode of transportation among residents of Quezon City. Through this program, participants will learn essential biking skills, safety protocols, and road awareness to encourage them to incorporate biking into their daily routines. The program consists of structured lessons delivered by GTD Personnel and various Bike Groups Representatives, covering various aspects of biking, including bike handling, traffic rules, and basic maintenance.
MONTHLY KAPIHAN SESSION
The Monthly Kapihan Session, organized by the Green Transport Division, is an eagerly awaited gathering that brings together various bike groups for a dynamic and interactive forum. This event serves as a platform for fostering connections, sharing ideas, and promoting the advancement of the biking community in our city. Participants can look forward to engaging discussions, networking opportunities, and collaborative initiatives aimed at creating a more vibrant, sustainable, and bike-friendly urban environment.
KATIPUNAN FREEDOM TRAIL: PADYAK PABALIK SA KASAYSAYAN
The Katipunan Freedom Trail: Padyak Pabalik sa Kasaysayan Bike Ride Event took participants on a journey back in time as they explored significant historical sites in Quezon City. Bikers embarked on a 20.3 km trail, starting from the Andres Bonifacio Monument in Balintawak and concluding at City Hall’s Risen Garden. Along the way, participants received a Yellow T-shirt and a Katipunan Passport, allowing them to fully immerse themselves in the experience.
NATIONAL BICYCLE DAY
An annual event celebrated in Quezon City to promote cycling as a sustainable and eco-friendly mode of transportation. Organized by the Department of Public Order and Safety – Green Transport Division (DPOS-GTD), the event brings together cyclists to participate in various biking activities and festivities.
DEPARTMENT DIRECTORY
Mr. Elmo DG. San Diego, Ph.D.
City Government Department Head III
8924-1851, 8710-1871
Elmo.Sandiego@quezoncity.gov.ph
Divisions/ Sections
| DIVISION | OFFICER NAME | OFFICE ADDRESS | CONTACT INFORMATION |
|---|---|---|---|
| Administrative Division | Ms. Consolacion S. Buenaventura, Ph.D. Chief Administrative Division | 3rd Floor, DPOS Building, Quezon City Hall Compound, Quezon City | 8924-1851, 8710-1871 admin.dpos@quezoncity.gov.ph |
| Security Intelligence and Investigation Division | Mr. Roger P. Cuaresma Security Officer V / Chief, Security Intelligence and Investigation Division | 3rd Floor, DPOS Building, Quezon City Hall Compound, Quezon City | 8734-9991 SID.DPOS@quezoncity.gov.ph |
| Clearing and Demolition Division | Mr. Remigio B. Gregorio Housing and Homesite Regulation Officer VI / Chief, Clearing and Demolition Division | Ground Floor, DPOS Building, Quezon City Hall Compound, Quezon City | 0999-2293280 CDD.DPOS@quezoncity.gov.ph |
| Green Transport Office | Ms. Corazon B. Medes Chief Transportation Development Officer/ Chief, QC Green MTransport Office | Ground Floor, DPOS Building, Quezon City Hall Compound, Quezon City | 8710-0743 GTO.DPOS@quezoncity.gov.ph |
| Inspection and Monitoring Division | Mr. Antonio G. Manalo Jr. Security Agent II/ Officer in Charge, Inspection and Monitoring Division | 4th Floor, DPOS Building, Quezon City Hall Compound, Quezon City | 0999-2287359 IMD.DPOS@quezoncity.gov.ph |
SPOTLIGHT
NATIONAL BICYCLE DAY
In 2021, Quezon City was honored with the prestigious National Bicycle Day award for its outstanding efforts in promoting cycling and sustainable transportation. Through initiatives such as designated bike patrols on its bike lanes and the implementation of City Ordinances addressing the needs of cyclists and active transport users, Quezon City emerged victorious over other cities. Building on this success, the city achieved another remarkable feat by surpassing its previous bronze award in 2022 and securing the 2nd place – Silver Award in the National Bicycle Day: Wheels For Work X Bike Lane Awards. Finally, in 2023, Quezon City clinched the Gold Award, solidifying its position as a leader in promoting cycling infrastructure and sustainable mobility. Mayor Joy Belmonte’s steadfast advocacy for safer and more accessible bike lanes, along with her commitment to promoting sustainable and alternative transportation options, played a pivotal role in these achievements. The city received accolades in various categories, including Bike Lane Infrastructure Quality, reaffirming its dedication to fostering a bike-friendly environment. This recognition underscores Quezon City’s ongoing commitment to active transportation and its efforts to reduce carbon emissions, aligning with its pledge to the C40 Cities initiative.
2023 MOBILITY AWARDS
Quezon City proudly clinched the prestigious Gold Level Award and First Place recognition as the Most Bicycle-Friendly City at the Mobility Awards 2023. This achievement reaffirms the city’s steadfast commitment to promoting cycling as a modern, eco-friendly mode of transportation. The Mobility Awards were organized by esteemed institutions, including the Institute for Climate and Sustainable Cities (ICSC), MNL Moves, Climate Reality Project-Philippines, 350.Org Pilipinas, and Pinay BikeCommuter.
Downloadable Forms
Resources
DPOS CITIZEN'S CHARTER 2025
DPOS CITIZEN'S CHARTER 2024
DPOS CITIZEN'S CHARTER 2023
DPOS CITIZEN'S CHARTER 2022
