For individuals who are confined in hospital and who are in crisis situation through the purchase of prescribed medicines not readily available at the Quezon City Pharmacy of QC Health Department.

Requirements:

• Original and updated, and/or Certified True Photocopy of Clinical Abstract/ Medical certificate with date of issuance, full name, signature, and license number of attending physician (issued not later than 3 months)
• Original and updated doctor’s prescription with the date of issuance and name of patient (signed by the attending physician with license number indicated)
• Original and updated, and/or Certified True Photocopy of Barangay Certification of Indigency certified by the Punong Barangay; and/ or For and by the Authority of any elected barangay officials
• Photocopy of any valid Government-issued ID of the patient and person to be interviewed.

Process:

Present all requirements to the officer on duty at the Social Services Development Department at the Quezon City Hall compound.

Eligible applicants can obtain a Solo Parent Certificate to access benefits and privileges provided by the Quezon City Government.

1. REQUIREMENTS FOR THE SOLO PARENT WITH CHILD OR CHILDREN AS A CONSEQUENCE OF RAPE:

• Birth certificate/s of the child or children
• Complaint affidavit
• Medical record on the incident of rape
• Sworn affidavit declaring that the solo parent has the sole parental care and support of the child or children at the time of the execution of affidavit
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and the child or children is/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

2. REQUIREMENTS FOR THE SOLO PARENT ON ACCOUNT OF THE DEATH OF THE SPOUSE:

• Birth certificate/s of the child or children
•  Marriage certificate
• Death certificate of the spouse;
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co-parent, and has the sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent.
• Solo Parents Orientation Seminar Certificate of Attendance

3. REQUIREMENTS FOR THE SOLO PARENT ON ACCOUNT OF THE DETENTION OR CRIMINAL CONVICTION OF THE SPOUSE:

• Birth certificate/s of the child or children
• Marriage certificate
• Certificate of detention or a certification that the spouse is serving sentence for at least three (3) months issued by the law-enforcement agency having actual custody of the detained spouse or commitment order by the court pursuant in a conviction of the
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co-parent, and has the sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent.
•  Solo Parents Orientation Seminar Certificate of Attendance

4. REQUIREMENTS FOR SOLO PARENT ON ACCOUNT OF PHYSICAL OR MENTAL INCAPACITY OF THE SPOUSE:

• Birth certificate/a of the child or children
• Marriage certificate or affidavit of cohabitation
• Medical records, medical abstract, or a certificate of confinement in the National Center for Mental Health or any medical hospital or facility as a result of the spouse’s physical or mental incapacity, which record, medical abstract or certificate of confinement of the incapacitated spouse should have been issued not more than three (3) months before the submission, or a valid Person with Disability ID
• Sworn affidavit that the solo parent is not cohabiting with a partner or co-parent and has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/ate under the parental care and support of the solo parent.
• Solo Parents Orientation Seminar Certificate of Attendance

5. REQUIREMENTS FOR THE SOLO PARENT ON ACCOUNT OF LEGAL OR DE FACTO SEPARATION OF SPOUSE:

• Birth certificate/s of the child or children
• Marriage certificate
• Judicial decree of legal separation of the spouses or, in the case of de facto separation, an affidavit of two (2) disinterested persons attesting to the fact of separation of the spouses
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co- parent, and has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of de barangay and that the child or children is/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

6. REQUIREMENTS FOR DECLARATION OF NULLITY OR ANNULMENT OF MARRIAGE:

• Birth certificate/s of the child or children
• Sworn Affidavit declaring that the solo parent is not cohabiting with partner or co-parent; who has parental care and support of the child and children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and the child or children is/are under parental care and support of the solo parent
• Marriage Certificate annotated with the fact of nullity of marriage
• Judicial decree or nullity or annulment of marriage or judicial declaration of divorce
• Solo Parent Orientation Seminar Certificate of Attendance

7. REQUIREMENTS FOR THE SOLO PARENT ON ACCOUNT OF ABANDONMENT BY THE SPOUSE:

• Birth certificates of the child or children
• Marriage certificates
• Affidavit of two (2) disinterested persons attesting to the fact of abandonment of the spouse
• Police or barangay record of the fact of abandonment
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co- parent, and has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children in/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

8. REQUIREMENTS FOR THE SPOUSE OR ANY FAMILY MEMBERS OF AN OFW:

• Birth certificate/s of dependents
• Marriage certificate, if the applicant is the spouse of the OFW, or birth certificate or the other competent proof of the relationship between the applicant and the OFW, if the applicant is a family member of the OFW
  • Philippine Overseas Employment Administration Standard Employment Contract (POEA-SEC) or its equivalent document
  • Photocopy of the OFW’s passport with stamps showing continuous twelve (12) months of overseas work, or a certification from the Bureau of Immigration
• Proof of income of the OFW’s spouse or family member
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co-parent and has sole parental care and support of the child or children.
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent.
• Solo Parents Orientation Seminar Certificate of Attendance

9. REQUIREMENTS FOR THE UNMARRIED FATHER OR MOTHER WHO KEEPS THE REARS OF THE CHILD OR THE CHILDREN:

• Birth certificates of the child or children
• Certificate of No Marriage (CENOMAR)
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co-parent and has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

10. REQUIREMENTS FOR THE SOLO PARENT WHO IS A LEGAL GUARDIAN, ADAPTIVE OR FOSTER PARENT:

• Birth certificate/s of the child or children
• Proof of guardianship, such as the decision granting legal guardianship issued by a court proof of adoption, such as the decree of adoption issued by a court, or under of Adoption issued by the DSWD or the National Authority on Child Care (NACC) proof of foster care such as the Foster Parent License issued by the DSWD or the NACC
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co-parent and has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the sole parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

11. REQUIREMENTS FOR ANY RELATIVE WITHIN FOURTH (4TH) CIVIL DEGREE OF CONSANGUINITY OR AFFINITY OF THE PARENT OR LEGAL GUARDIAN WHO ASSUMES PARENTAL CARE AND SUPPORT OF THE CHILD OR CHILDREN:

• Birth certificate/s of the child or children
• Death certificate, certificate of incapacity, or judicial declaration of absence or presumptive death of the parents or legal guardian; police or barangay records evidencing the fact of disappearance or absence of the parent or legal guardian for at least six (6) months
• Proof of relationship of the relative to the parent or legal guardian, such as birth certificate, marriage certificate, family records, or other similar or analogous proof of relationship
• Sworn affidavit declaring that the solo parent has sole parental care and support of the child or children
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay and that the child or children is/are under the parental care and support of the solo parent
• Solo Parents Orientation Seminar Certificate of Attendance

12. REQUIREMENTS FOR THE SOLO PARENT WHO IS A PREGNANT WOMAN:

• Medical record of her pregnancy.
• Affidavit of a barangay official attesting that the solo parent is a resident of the barangay
• Sworn affidavit declaring that the solo parent is not cohabiting with a partner or co- parent who is providing support to the pregnant woman.
• Solo Parents Orientation Seminar Certificate of Attendance

For solo parents seeking subsidies and discounts, you may submit any of the following documents:

• Affidavit of no employment
• Income Tax Return (ITR) or similar tax returns
• Social case study issued by the C/MSWDO
• Any verifiable proof of income or Certificate of Indigency

Online Application:

1. Register at QC E-Services using an existing and valid email address.
2. For those who don’t have a QCitizen ID yet, click the ‘QCitizen ID Application’. For those who already have a QCitizen ID, click ‘Apply/Renew Sectoral Status.’
3. Fill out the form and upload all necessary documentary requirements.
4. The application will be reviewed by Solo Parent approvers and/or social workers. Wait for an email from the Social Services Development Department with remarks regarding the QCitizen Solo Parent ID application.
5. Once reviewed, an email will be sent to schedule an appointment with a social worker for an assessment or interview.
6. Set an online appointment at QC E-Services by clicking the Social Services Development Department, then proceed to Solo Parent ID Processing.
7. Visit the Solo Parent Welfare Office on the 2nd floor of the Social Services Development Department Building on the appointment date and time for the interview and assessment.
8. Present the appointment’s reference number.
9. Wait for an update on when the printed QCitizen ID can be picked up at City Hall or delivered to the registered address.

Online Renewal:

1. Return to the online application at QC E-Services and click ‘Apply/Renew Sectoral Status’ to edit details.
2. Upload the necessary documentary requirements and submit.Wait for an email from the Social Services Development Department regarding remarks for the QCitizen Solo Parent ID application.
3. Once reviewed, an email will be sent to schedule an appointment with a social worker for an assessment/interview.
4. Set an online appointment at QC E-Services by clicking the Social Services Development Department, then proceed to Solo Parent ID Processing.
5. Visit the Solo Parent Welfare Office on the 2nd floor of the Social Services Development Department Building on the appointment date and time for the interview and assessment.
6. Present the appointment’s reference number.
7. Log in with the email address used in the application to access the updated Solo Parent Certification.

Provision of transportation assistance to displaced, indigent individuals or families in crisis situation.

Requirements:

• Barangay Certificate of Residency or Indigency
• Travel Clearance
• Health Certificate
• Any gov’t issued valid I.D.

Process:

1. Client submits documentary requirements.
2. Social worker conducts interview & assessment including home visitation, if necessary, prepares necessary reports and referrals including coordination with other welfare agencies (receiving Local Government Unit (LGU) and Department of Social Welfare and Development).
3. SSDD facilitate client’s departure thru purchase of tickets and distribution of petty cash, food pack, Referral Letter and livelihood package for family then escort client to bus terminal/sea & air port ) case to case basis.

The Quezon City’s Burial Assistance Program provides free funeral and burial services with the help of accredited partner funeral parlors for indigent residents of the city based on Ordinance No. SP 2865, S-2019.

FUNERAL PACKAGE INCLUSIONS:

• Retrieval of human remains from place of death (Quezon City)
• Embalming and funeral arrangement at viewing place for 7 days (residence/community mortuary)
• Use of white casket (OMS)
• 1 Standing Flower Arrangement
• Tarpaulin
• Provision of hearse for interment
• Registration of death certificate
• Securing of burial/cremation permit
• Interment arrangement at city-owned cemetery/cremation at city-owned crematory

CRITERIA AND QUALIFICATION FOR QUALIFIED BENEFICIARY:

• Deceased must be a resident of Quezon City
• Household income of the family
• Informant (nearest kin of deceased, resident of Quezon City)
• Cost of expenses charged for funeral services
• Modifiers arising in different circumstances such as but not limited to the following:
  • Person in crisis situation (Victim of Disaster, Repatriated Migrant Worker, Orphaned, Senior Citizen, Persons With Disability, Widowed, Solo-parent, Street Dweller with no source of income or any financial support)
  • Abandoned/No known relatives in QC/Guardian
  • Medico-legal cases
  • Faith-based/Cultural Traditions

DOCUMENTARY REQUIREMENTS (NOTE IF FEES ARE REQUIRED):

• Referral form 
• Certified True Copy of Death Certificate
• Notarized Funeral Contract for partner accredited funeral service provider 
• Certificate of Indigency from the barangay specific for funeral burial assistance 
• Photocopy of Valid ID, preferably QC ID of the Deceased and the Informant

STEPS MANUAL/ONSITE:

STEPS FOR ‘WITHOUT FUNERAL’:

1. Bereaved families with no funeral shall directly contact SSDD at 8988-4242 loc. 8527 or call Hotline 122 and provide the following:
   • Name of Deceased
   • Address
   • Place of Death/Place of Pick-Up
   • Date and Time of Death
   • Cause of Death
   • Contact Person
   • Contact Number
2. SSDD will contact the family/informant of the deceased for initial assessment, assign and coordinate with the partner funeral parlor in the respective district or place of pick up of the human remains.
   • Assigning of funeral partners shall be done in a sequence of funerals in each district.
3. SSDD will notify the informant to comply with the requirements and provide the interview schedule at the SSDD Office.
4. The informant will undergo the interview and assessment.

STEPS FOR ‘WITH FUNERAL’ (Referral/Walk-in):

1. With the referral from barangay, funeral parlor, or hospital, SSDD will conduct an intake interview and evaluation, requiring the following documents:
   • Referral form (if any)
   • Certified True Copy of Death Certificate
   • Notarized Funeral Contract
   • Certificate of Indigency from the barangay
   • Photocopy of Valid ID of the Deceased and the Informant
2. The assigned social worker will conduct an interview and evaluation of the required documents and a report on findings will be prepared based on the evaluation.
3. The Certificate of Guarantee will be issued upon completion of the assessment and evaluation process.

 ISSUANCE OF SOCIAL CASE STUDY REPORT (REFERRALS)

SSDD will issue a Social Case Study Report based on the following criteria:

• The funeral parlor is not a partner of the Quezon City Government
• The deceased is a non-QC resident but the informant is a resident of Quezon City
• Client request for the referral

COVERAGE AND BENEFITS:

1. Full Payment of 100% (PHP 25,000)
   • Total household income of less than PHP 20,000 with more than 5 dependents
   • The deceased will be buried or cremated at the City-Owned public cemetery and crematory (Bagbag Cemetery; Novaliches Public Cemetery and Baesa Crematory).
   • The family only availed the SSDD funeral service package (No upgrade of funeral service)
   • In circumstances where modifiers arises
     *The family shall not pay the funeral service cost
2. Partial payment of 75% (PHP 18,750)
   • Total household income of PHP 20,000 to PHP 30,000 with 1 to 5 dependents
   • The deceased will be buried or cremated in a private cemetery or crematory within Quezon City
   • The family extended the wake by 5 days
   • Upgraded ordinary casket to metal casket and other funeral expenses not to exceed PHP 10,000
     *The family shall share the exceeding amount of the funeral services rendered
3. Partial payment of 50% (PHP 12,500)
   • Total household income of more than PHP 30,000 with 1 to 2 dependents
   • Upgraded ordinary casket to metal casket and other funeral expenses more than PHP 15,000
   • The deceased will be cremated or buried outside Quezon City
   • The family availed funeral chapel
   • The family extended the wake more than 7 days
     *The family shall share the exceeding amount of funeral services rendered

Process:

1. Report incidents of fire or flood to QC Helpline 122, the Social Services Development Department (SSDD) at 8703-6823, or to your respective barangays.
2. At the designated evacuation area, go to the SSDD area to undergo registration with the help of your barangay officials.
3. For individuals or families affected by the following:
   • FIRE
     • Affected families will be given a temporary shelter at the evacuation center wherein they will be provided hot meals (three times a day for seven days) and not more than one month, depending on the number of families affected. Affected families will also receive bags of welfare goods, starter kits, hygiene kits, and financial assistance, for the house owner PHP 10,000 and PHP 5,000 for sharer or renter-families.
   • FLOOD
     • Affected families will be provided with hot meals three times a day while inside the evacuation center.
   • RELOCATION
     • Affected families of voluntary demolition will be provided with bags of welfare goods while they are in the process of relocation.

Reminder: Temporary shelter or setting up of evacuation center for affected families will be based on the assessment of the social worker.