Quezon City General Hospital

CONTACT INFORMATION

QCGH
Seminary Road, Barangay Bahay Toro, Project 8, QCGH, Quezon City
8863-0800
QCGH@quezoncity.gov.ph
Official Website of Quezon City General Hospital

Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.

ABOUT US

Description

The QCGH Medical Center is a 250-bed capacity tertiary-level hospital that provides the benefits of modern health care to the city’s poor constituents. It also provides hospital training for prospective medical doctors, nurses, and other personnel in the medical field.

Mission

The Quezon City General Hospital will be a center of excellence among local government hospitals in the Philippines.

Vision

To provide effective and efficient health care services with total professionalism and dedication through continuous quality improvement.

Legal Bases

Quezon City General Hospital was officially opened by virtue of City Ordinance No. 7555 S.1968
Republic Act No. 6548 or “An Act further Amending Republic Act No. 573 as amended. Otherwise known as the “Revised Charter of Quezon City” was approved on August 26, 1972 which elevated the Quezon City General Hospital as one of the City Departments.

Services

AMBULATORY SERVICES

24-hour Emergency Room Service
Out Patient Department
TB – DOTS Unit
Animal Bite
Human Milk Bank

DEPARTMENT OF PATHOLOGY

Hematology
Clinical Chemistry
Clinical Microscopy
Microbiology
Blood Bank
Serology/Immunology
Histopathology, Cytopathology
Autopsy

PHYSICAL MEDICINE AND REHABILITATION

Physiatric Consultation
Physical therapy for the following conditions:
- Neurologic Conditions
- Surgical & Orthopedic
- Musculoskeletal
- Pediatric
- Pain Management
- Arthritis Conditions
- Geriatric Rehab
- Pulmonary
- Sports related Condition
- Conditioning and Fitness Program

DEPARTMENT OF INTERNAL MEDICINE

Cardiology – Heart station

ECG, 2- D Echo w/color Doppler, Peripheral Doppler

Medical Intensive Care
Oncology
Pulmonary
Endoscopy Unit
Hemodialysis

DEPARTMENT OF ANESTHESIA

General, Spinal, Epidural, local Anesthesia
Conscious Sedation
Monitored Anesthesia Care
Anesthesia for Out-patient procedures
Anesthesia for procedures outside the operating room (Endoscopy, UTZ, CT, Xray)
Pain Management
Ultrasound Guided Black

DEPARTMENT OF SURGERY

Ambulatory Surgical Unit
Trauma Care
Surgical Intensive Care
General Surgery
GI Surgery
Head and Neck Surgery
Neurosurgery
Oncologic Surgery
Orthopedic Surgery
Plastic Surgery
Urological Surgery
Labarasophy Unit
Minimal Invasive

DEPARTMENT OF OPHTHALMOLOGY

External eye examination
Refraction
Optic Nerve and Glaucoma
Testing & Monitoring
Posterior Segment Evaluation
Surgeries

DEPARTMENT OF PEDIATRICS

Neonatology
Cardiology
Pulmonology
Allergology and Immunology
Infectious and Communicable Diseases
Nephrology
Dermatology
Ambulatory Pediatrics
Intensive Care
Hematology – Oncology

OB-GYNECOLOGY

Gynecologic Endoscopy
Mother’s Class
Oncology
Perinatology
Ultrasound

FAMILY AND COMMUNITY MEDICINE

Industrial Health Clinic
Community Services
Family Counseling & Psychodynamics

DENTAL DEPARTMENT

Oral Diagnosis
Oral Prophylaxis
Tooth Restorations
Temporary Filling
Permanent Filling (Light cured Composite)
Tooth Extraction
Simple Extractions
Complicated Extractions
Dental X-ray
Panoramic X-ray
Cephalometric X-ray
TMJ 2 & 2 X-ray
Fluoride Treatment

RADIOLOGY DEPARTMENT

Routine X-ray and special whole-body examinations
Ultrasound examinations
CT-Scan & 2-D Echo Doppler
MRI
Mammogram

Programs

WOMEN’S MONTH CELEBRATION (LAY FORA: “MENOPAUS MATTERS”, LAY FORA: NUTRITION & BONE HEALTH, FREE BONE SCREENING)

This program celebrates the important role of women in society with a pivotal commitment to women’s health in terms of changing activity of the body along the course of time. this program aims to reduce the effects of osteoporosis on older individuals promoting early detection.

FAMILY AND MEDICINE, GAD – LAY LECTURE: WOMEN’S HEALTH

The lay lecture covered the most prevalent cancers affecting women, including Breast, Cervical, Uterine, and Ovarian cancers. It included a demonstration of self-breast examination techniques and provided information about cancer screening methods and schedules.

Guides

HOW TO PROCESS PATIENT WITH PHILHEALTH

HOW TO USE OPD – ONLINE APPOINTMENT

Ang eOPD QCGH Out-Patient Department Online Appointment Service ay isang 24-hour online service para maka pag pa rehistro.

Process:

Magpunta sa website ng Quezon City General Hospital at iclick ang OPD Registration para sa on-line service at kumpletuhin ang mga sumusunod na tanong.
Hintayin ang tawag ng doctor para malaman ang nakatakdang araw ng inyong konsultasyon.
Pumunta sa itinakdang araw ng inyong konsultasyon sa Quezon City General Hospital.

QCGH Out-Patient Department (OPD):

Dr. Earl Meris
OPD, Chairperson
Seminary Road, EDSA, Quezon

HOW TO AVAIL DISCOUNTS AND OTHER GOVERNMENT SUBSIDIZE FEES
POLICIES AND PROCEDURES ON AVAILMENT OF MEDICAL SERVICES ASSISTANCE

The Medical Social Service Department is an integral component of the organizational structure of the hospital and other healthcare agencies. MSW plays a vital role in the delivery of quality health care to the public needing medical interventions to improve health conditions.

The QCGH-Medical Social Service Department was given two separate offices to better attend to its clients. One is within the main lobby of the hospital, operates from 8:00 a.m. thru 5:00 p.m. Mondays thru Sundays and holidays while the other is within the emergency room premises; the latter operates on a 24-hour basis. The Medical Social Service strictly adheres to the provisions of Administrative Order No. 51-A S.2001 on Implementing Guidelines on Classification of Patients and on availment of Medical Social Services in Government Hospitals. To assist service patients seeking MSS assistance the Medical Social Workers shall conduct interview, assessment, classification, and issues MSS ID to services patients, assisting OPD service patients seeking medical assistance for their medicines, laboratory, and radiologic examinations. And, to assist in-patients at service wards seeking medical assistance and referrals to other welfare agencies for assistance.

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
Interviews service patients to gather data. Evaluates patient for eligibility assistance. See guidelines on AO 51-A s.2001 If patient is not eligible for MSS assistance, patient may refer to other agencies. See guidelines on Managing Referrals to other welfare agency. Informs service patient about his/her classification and MSS programs and services. Instructs patient to sign the Assessment Tool and Contract of Responsibility. Issues of MSS ID to service patients. See guidelines on MSS ID. Encode patient classification and MSS ID number in the Hospital Information System (HIS). Records classification on patient’s chart at the Service ward and MSS general logbook for OPD-ER service patients. Files documents.		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

HOW TO AVAIL DISCOUNTS AND OTHER GOVERNMENT SUBSIDIZE FEES
MEDICAL ASSISTANCE FOR DRUGS, MEDICINES, MEDICAL SUPPLIES, LABORATORY AND RADIOLOGIC EXAMINATIONS TO SERVICE PATIENTS

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
Receives request, Quotation, Statement of Account (SOA), or referral for medical assistance Checks category of the patient. If old, ask to present MSS ID, retrieve files, and check record in the Hospital Information System (HIS). If patient is new, interview using assessment tool. Evaluates patient for eligibility assistance based on the AO 51-A s. 2001. See Guidelines on Managing Referrals from Other Welfare Agency If not eligible, refer patient to other welfare agencies or may avail of the 20% privilege discount for senior citizen, PWD, and government employees. Orients patient and relative on the hospital policies and available social services. Signs MSS assessment took and contract of responsibility. Issues MSS service card		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
If services available, Medical Social Worker will give appropriate discount. If patient/relative manifest difficulty paying the classified amount, reclassified using the Post A/R transfer for hospital guarantor in the Hospital Information System (HIS) and/or refer to other welfare agency. Encode patient classification and the Hospital Information System (HIS) click Post Discount scheme to determine patient/relative classified amount. Inform patient/relative of the classified amount and reflect in the Statement of Account (SOA) and instruct to proceed at Cash Section to pay. Records classification of patient’s to MSS general logbook. Logs and files.		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

HOW TO AVAIL DISCOUNTS AND OTHER GOVERNMENT SUBSIDIZE FEES
REFERRAL TO OTHER WELFARE AGENCIES FOR MEDICAL ASSISTANCE TO SERVICE PATIENTS

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
Receives referral for medical assistance. Checks data. If incomplete, the Medical Social Worker returns data to patient/relative for completion. If complete, checks patient category. If old, retrieves, check in the Hospital Information System (HIS) and updates record. Prepares referral letter to other welfare agency for financial/medical assistance. Instruct patient/relative to submit the required documents. Ask patient/relative to sign the duplicate copy. Records at the MSS referral logbook to other welfare agencies.		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

HOW TO AVAIL DISCOUNTS AND OTHER GOVERNMENT SUBSIDIZE FEES
AVAILMENT OF MEDICAL ASSISTANCE FROM OTHER AGENCIES SUCH AS PCSO, DOH AND DSWD FUND FOR SERVICE PATIENTS

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
Receives request, Statement of Account (SOA) or referral for medical assistance Checks category of patient. If old, ask to present MSS ID, retrieve files and check record in the Hospital Information System (HIS). Evaluates patient for eligibility assistance. Orients patient/relative on the coverage of government subsidize funds/ guarantee letter and the requirements. Receives and checks the required documents. Prepares Social Case Summary Report and Referral Letter.		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

DESCRIPTION	FLOWCHART	RESPONSIBLE PERSON
Encode patient classification. Click Hospitalization plan and HMO’s/ Guarantors and input the amount granted, then Tag transaction. Stamps and signs on SOA for drugs/medicines, laboratory and diagnostic procedures, and other radiologic and imaging procedures. Inform patient/relative of the assistance given thru the use of guarantee letter and instruct to proceed at laboratory, radiology, and/or pharmacy to avail the medical assistance. Records Patients name and assistance provided in the Logbook for medical assistance. Files documents.		•Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker •Medical Social Worker

Department Directory

Dr. Josephine B. Sabando, MD, RN, FPBA, MHA
Medical Center Chief II – Hospital Director
8920-5002, 8920-7081

Divisions/Sections

DIVISION	OFFICER NAME	OFFICE ADDRESS	CONTACT INFORMATION
Assistant Director for Professional Services	Amelita R. Guzon, MD, FPAFP	QCGH, Main Building 5th Floor, Bldg. C	8863-0800 local 501
Assistant Director for Administrative Services	Susana P. Quiaoit, MD, FPSP	QCGH, Main Building 5th Floor, Bldg. C
Medical Services	Karl David A. Alva, MD, FPSGS, MPA Chief of Clinics	QCGH, Main Building 5th Floor, Bldg. C	8863-0800 local 502
Medical Ancillary Services	Shahani Duque, MD, FPOGS Officer in Charge – Medical Ancillary	QCGH, Main Building 5th Floor, Bldg. C	8863-0800 local 503
Nursing Services	Marilou Guillermina J. Palafox, RN, Ph.D Chief of Nurse	QCGH, Main Building 5th Floor, Bldg. C	8863-0881
Dietary Services	Jemellie Rose M. Azuela, RND, MGM Dietary Head	QCGH, Dietary, Old Building	8863-0888
Administrative Division	Mr. Joannes A. Bacud, LLB Chief Administrative Officer/Administrative Officer V	QCGH, Main Building 5th Floor, Bldg. C	8863-0883
Personnel Division	Ms. Ana Marites T. Mamauag Chief of Personnel/Human Resource Management Officer	QCGH, Main Building 5th Floor, Bldg. C	8863-0800 local 509
Accounting	Mr. Ferdinand Rene B. Quesada Chief of Accounting Department/Accountant V	QCGH, Main Building 5th Floor, Bldg. C	8863-0879
Engineering	Engr. Richard R. Cruz, PEE, MPA Officer In Charge	QCGH, Main Building 5th Floor, Bldg. C	8863-0889
Management Information System Section	Mr. James I. Bacarisas, Mmpa System Analyst II Mr. Jaspher V. Orong Computer Operator IV	QCGH, Main Building 5th Floor, Bldg. A	8863-0800 local 508 cloud@qcgh.org 09923042349 jaspher1027@gmail.com

Spotlight

PINOY ENT ALLERGY WEEK

The Philippine Society of Otolaryngology Head and Neck Surgery and The Philippine Academy of Otorhinolaryngic Allergology and Clinical Immunology is celebrating the ENT ALLERGY WEEK on January 23-29, 2025

In line with this, The Department of Otorhinolaryngology Head and Neck Surgery will be hosting an ENT Allergology Lay Fora on next Thursday, January 23, 2025 at our OPD 9am.

We will also have an ENT allergy fast lane on that day catering all patients with allergy complaints.

AWARDS & RECOGNITIONS

Quezon City General Hospital was awarded the Most Outstanding Hospital Award by the Philippine Hospital Association in different years: 2018, 2019, and 2023.

Philippine Hospital Association Most Outstanding Hospital Award (2018, 2019, 2023)

Gawad Kalasag Award (2019)

The Department of Health and the Philippine Blood Center presented the Gregorio Del Pilar Award to QCGH for conducting Mobile Blood Donation Activities in 2013 and 2017, with an accumulated collection of over 500 blood units in 2017. The award was given on December 12, 2013, at TRADERS HOTEL, Roxas Blvd, Pasay City, and on December 1, 2017, at Hotel Rembrandt, Tomas Morato Avenue, Diliman, Quezon City. Signed by Secretary of Health Francisco T. Duque III, MD, MSc.

Gregorio Del Pilar Award (2013, 2017)

DOH issues Mother-Baby Friendly Workplace Certification to QCGH. Signed by Director IV of DOH-NCR, Ariel I. Valencia, MD, MPH, CESO III.

Mother-Baby Friendly Workplace Certification (2017)

Excellence Award is given to Quezon City General Hospital.

Asian Hospital Management Awards (2016)

PSQUA PARTNER IN QUALITY given this 14th day of November 2013 at the Century Park Hotel, Manila.

Philippine Society for Quality in Healthcare (2013)

PSQua’s PLAQUE OF RECOGNITION

PSQua presented this Plaque of Recognition to QCGH for winning the Gold Award in the 2016 Search for the most outstanding Quality improvement studies in the hospital entitled “Unequal Consumption of Blood Typing Sera (Anti-A, Anti-B, Rh)” Given this 7th day of October in the year of our Lord Two Thousand and Sixteen at Manila Doctors Hospital 667 United Nations Avenue, Ermita, Manila.

Philippine Society for Quality in Healthcare (2016)

DOH and Philippine Blood Center presents this Apolinario Mabini award to QCGH for conducting Mobile Blood Donation Activities with accumulated collection of more than 299 blood units for the year 2016. Given this 2nd day of December 2016 at the Hotel H2O, Quirino Grandstand, Luneta, Manila.

Apolinario Mabini Award (2016)

Quezon City Health Department this plaque is awarded to QCGH in sincere appreciation of their contribution and commitment to the successful implementation of National Tuberculosis Program towards a “TB Free Quezon City”. Given this 24th day of March, 2015 at Quezon City Signed by City Health Officer II, Verdades P. Linga, MD, MPH, and City Mayor, Hon. Herbert Constantine M. Bautista, MPA, MNSA

TB Free Quezon City (2015)

DOH and Philippine Blood Center present this Andres Bonifacio award to QCGH for conducting Mobile Blood Donation Activities with an accumulated collection of more than 1000 blood units for the year 2015. Given this 1st day of December 2015 at the Quezon City Sports Club, E. Rodriguez Sr. Avenue, Quezon City, Metro Manila. Signed by Executive Director of Philippine Blood Center, Julius A. Lecciones, MD, MHSA, MPM, MScHSM, CESO III

Andres Bonifacio Award (2015)

DOH-NCR Plaque of Appreciation is given to QCGH for implementing the project entitled “Fever as an Early Warning Tool for Dengue” Given this 17th day of October 2014 at the City State Tower Hotel, City of Manila.

Fever as Early Warning Tool for Dengue (2014)

E-Services Link

QCGH Out-Patient Department Online Appointment Service

Resources