FAQs: QCitizen ID - Quezon City Government

How can I apply for a QCID?

You may apply:
- via Online at https://qceservices.quezoncity.gov.ph or
- via assisted (in-person) application at any of the following locations:
  - Any of the District Offices (locations here)
  - 1st floor, Finance Building in the City Hall

Is there a fee for the application?

The ID and the application are free of charge. For card replacement, please see guidelines here.

Who can apply for the QCID?

All Quezon City residents and qualified non-residents (employees, students, business/property-owners) can apply for a QCID.
There are 4 types of QCID being issued:
- Resident QCID
- PWD QCID (also serves as a PWD card)
- Senior Citizen QCID (also serves as a Senior Citizen card)
- Non-Resident QCID

What are the requirements for a RESIDENT QCID?

For Resident QCID
- Option 1: Applicants may submit one (1) of the following primary IDs (provided that the address indicated is in Quezon City)
  - UMID
  - Philippine National ID
  - LTO Driver’s License
  - GSIS e-Card
  - Postal ID
  - Voter’s ID
  - NBI Clearance
  - National Police Clearance
  - PWD ID
  - Senior Citizen ID
  - PSA ePhil ID
  - Templated Barangay Certificate of Residency for QCID Purpose (complete details with picture, dry seal, signature/thumbmark)
- Option 2: At least one (1) proof of identity and one (1) proof of residency
  - Proof of Identity Documents:
    - Passport
    - PRC ID
    - Any ID from Option 1 list (if address is not QC)
  - Proof of Residency Documents:
    - Utility Bill for the last three (3) months under the applicant’s name:
      - Electricity
      - Water
      - Internet
      - Cellphone
      - Telephone
- Option 3: At least two (2) proofs of identity and one (1) proof of residency:
  - Proof of Identity Documents
    - PSA Birth Certificate
    - PhilHealth ID
    - SSS ID
    - IBP ID
    - Marriage Certificate
    - School ID
    - National Government Agency Employment ID
  - Proof of Residency Documents (see above)

What are the additional requirements for PWD QCID, Senior Citizen QCID and Solo Parent QCID?

All of the QCID types require proof of identity and residency (See: “What are the requirements for a “RESIDENT” QCID?”) with a few additional requirements.
PWD
- Proof of Disability, as defined by the Persons with Disability Office (PDAO).
- For inquiries, you may contact them at 8988-4242 loc. 8123 / 7809, or visit the Ground Floor Community Center, Quezon City Hall Compound.
Senior Citizen
- Proof of Filipino Citizenship, as defined by the Office for the Senior Citizens’ Affairs (OSCA).
- For inquiries, you may contact them at 8988-4242 loc. 1104 or 8703-2843, or visit the Ground Floor, Community Center Building, Gate 3, Quezon City Hall Compound.
Solo Parent
- Proof of Solo Parenthood, as defined by the Social Services and Development Department (SSDD).
- For inquiries, you may contact them at 8710-1350 / 8703-6803 / 8703-2940 / 8703-3576, or visit Building E, Mayaman Street, Quezon City Hall Compound.

What are the requirements for a NON-RESIDENT QCID i.e. Employees, Tricycle Drivers, Students, Business Owners, Property Owners?

For employees:
- Company ID
- Payslip
- Employment Certification
- (Note: Must be within the last three (3) months and must contain their full name, company name, and office address in Quezon City)
For tricycle drivers:
- TODA or Barangay Clearance
- Tricycle Operators/Franchise Holders
- Motorized Tricycle Operator’s Permit under their name
- (Note: TODA listed must be registered in Quezon City)
For students:
- At least one (1) of the following:
- Valid School ID
- Proof of Enrollment (TOR, Registration Form)
- (Note: Must be of current school year or term and must contain their full name and school name)
For business owners:
- Current Business Permit under Applicant’s Name
For property owners:
- At least one (1) of:
- Real Property Tax Bill under the Applicant’s Name
- Land Title under the Applicant’s Name

How long does it take to approve my application?

Approval of assisted application for “RESIDENT” and “NON-RESIDENT” QCID takes about 20 minutes, while online application takes an average of 5 days.
Approval of other types of QCID (Senior Citizen and PWD) must be clarified with their respective departments namely, Office of the Senior Citizen Affairs (OSCA) and Persons with Disability Affairs Office (PDAO)
Applicants will be informed via email when their application has been approved.
Applicants must then have their identity verified and card printed in any of the designated QCID locations. Card is printed on the same day the applicant’s identity has been verified.

Where can I check the status of my application?

Applicants may check the status of their application by logging in to their QC eServices account and clicking on the “QCitizen ID eApplication”.

How can I follow up a pending application?

For Resident and Non-Resident QCID applications:
- Applicants may check the status of the application by logging in to their QC eServices account and clicking on the “QCitizen ID eApplication”.
- Applicants may also send an email to the QCID Team via qcidteam@quezoncity.gov.ph or call QC Helpline 122.
For PWD QCID applications:
- Applicants may contact or visit the Persons with Disability Affairs Office (PDAO) to follow up their pending application.
For Senior Citizen QCID applications:
- Applicants may contact or visit the Office of the Senior Citizens’ Affairs (OSCA) to follow up their pending application.
For Solo Parent QCID applications:
- Applicants may contact or visit the Social Services Development Department (SSDD) Main or Satellite Office to follow up their pending application.

Can a relative or representative claim the Resident or Non-resident QCID on the applicant’s behalf

Only immediate family members (i.e. spouse, parent, sibling, child of the person) can claim the ID provided they bring the following:
- Authorization letter signed by the QCID owner
- Photocopy of Valid ID of authorized person
- Photocopy of Valid ID of QCID owner

Can a relative or representative claim the PWD/ Senior Citizen/ or Solo Parent QCID on the applicant’s behalf?

For Persons with Disability (PWD) & Senior Citizen:
- Authorized non-family members, guardians, or other representatives must present a notarized authorization letter signed by the QCID holder.
For Single Parent:
- Only immediate family members (i.e. spouse, parent, sibling, child of the person) are allowed to claim the QCID. No exceptions.

What does the status of my QCID application mean?

REJECTED
- There were errors and/or inconsistencies found in the QCID Application. Applicants must amend errors and inconsistencies and resubmit the application.
FOR VERIFICATION
- The application has been approved. The applicant may now proceed to any of the district action centers or to the 1st Floor of Finance Building at Quezon City Hall to have their identity verified and claim their printed ID.
VERIFIED READY FOR PRINTING
- Applicants may now proceed to any of the district action centers or to the 1st Floor of Finance Building at Quezon City Hall to have their ID printed.
CARD PRINTED
- The physical card has been printed and is ready for claiming. The applicant may now proceed to any of the district action centers or to the 1st Floor of the Finance Building at Quezon City Hall to claim their printed ID.

Is there a fee for card reprint?

By virtue of Ordinance No. SP-3223, S-2023, a replacement (reprint) fee of ₱100 shall be paid by the applicant.
For now, this is applicable only to non-sectoral resident cards (Red QCID card), and certain exceptions apply (please refer to the Ordinance).

My QCID is damaged. Can I have a new card printed?

A damaged QCID card can be replaced if the applicant provides the following:
- Attestation letter or incident report
- Surrendered old QCID card
- ₱100 replacement fee

There is an error or change in the details listed in my QCID. How can I fix them?

For details corrections, applicants must bring:
- Request Letter
- Surrendered old QCID card
- ₱100 Replacement Fee
In addition, they must provide the following documents corresponding to the correction or change:
- NAME or BIRTHDATE: PSA Birth Certificate
- SIGNATURE: Valid ID with New Signature or Affidavit for Change of Signature with Old and New Specimen
- BLOOD TYPE: Medical Certificate or Affidavit of Discrepancy
- CIVIL STATUS
  - Single to Married: Marriage Certificate
  - Married to Single: Divorce or Annulment Decree/Paper
  - Widow/Widower: Death Certificate of Spouse
ADDRESS: Signed Request Letter and Proof of Residence

I lost my QCID card. How can I replace it?

To obtain a replacement for lost QCID card, the cardholder must provide the following:
- Affidavit of Loss
- Surrendered old QCID card
- ₱100 Replacement Fee

I forgot my email address. How can I change it?

Ensure that your new email is already registered to QC eServices.
Provide the following documents:
- Request Letter
- Affidavit stating that the old email is unrecoverable
Please wait for a call within 3 to 5 working days to confirm if your new email is ready for use.

My QCID is not linked to QC eServices. How do I bind my email to my QCID?

QCID cardholders can bind their email with their card by going to the QCID Main Office or by calling QC Hotline 122.

Do you also process the National ID?

The National ID is different from the QCID and is only processed by the PSA. Only QCID are processed and issued in the QCID Office.

Is it possible to partner my business with QCID?

Merchants who are interested in collaborating with QCID may answer the provided Application Form. You can also email qcidteam@quezoncity.gov.ph for more information.